Had an issue with my big and quiet purifier at the start of November and contacted Dyson for a solution , the started an exchange since the purifier was a few months old everything was fine until
UPS came and picked it up and then started my nightmare , after about 8 days i contacted Dyson to see if there was any updates and they said the defective has not arrived i checked the ups tracking and it was stuck / lost /at another location so i asked if there is a way to start a claim they told me Dyson has to do it since they are the one who scheduled it
after fighting with Dyson for 2 weeks they initiated the claim with UPS and got issued the compensation a few days later after that they started to ignore me and give me false promises until i had to contact BBB for a complain that is when the hellfire in California started and we had to evacuate
after a few weeks of submitting the complain somebody got back to me from dyson and stated that the package was lost by UPS and they did get the claim issued to them and they were sending me the replacement , it was then when i closed the BBB claim thinking that it was all sorted out
but after a few days i got another email telling they are not honoring the exchange even though i have them in writing telling me they were going to send the replacement in numerous emails
so as you can see they basically just lied to me to get the complain closed and then changed there minds
i have been a Dyson customer for years and this experience had left a bad taste in my mouth larger than the California wildfires and the response the government is having to it
[Moderation edit - title updated]
