The ‘my Dyson’ app fails to store the ‘wake up-mode’ settings for my Solarcycle Morph light.
When i try to save the schedule settings, the app shows an error ‘We’re having trouble connecting’ so the wake-up feature is not usable.
My lamp is registered and connected with the app, i can control the light (switch on/off, brightness, ...) without any problems but the ‘wake-up’-mode schedule fails every time….
I reinstalled the app but the issue still remains
does anyone have an idea how to fix it?
I have the same problem with my Solarcycle Morph desk lamp. None of the ‘Scheduling your light’ features in the MyDyson app seem to work.
I’m connected to the lamp via Bluetooth and can turn it on and off, change light modes, change settings, etc. But like danyl, if make a change to a schedule and tap ‘Save all changes,’ I get an error message with a crossed out WiFi symbol that says “We’re having trouble connecting.” Which is odd because as far as I know the lamp is not supposed to even have WiFi connectivity. Is it an issue with the lamp or something goofy going on with the app or am I just an idiot who’s doing something wrong?
I called Dyson customer service for troubleshooting. It seemed like I was connected to one of those call centers that are contracted with 37 different companies at the same time. The poor woman I spoke with wanted to help, but it didn’t seem like she knew what a Solarcycle lamp even was. I was told I could send the lamp in for repairs or an exchange.
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