So I ordered a replacement battery online at the dyson website.   I paid online via Credit Card (you should do this).  A little later I received an email 1 asking me to confirm the purchase via a link.  The link button was dead - i.e. it did nothing.  Then a minute or so later I received an email stating that dyson had canceled my order, they didn’t know why, and stating that the card had been authorized but not charged. .  I checked my CC and yes there was a pending charge for the battery.  Since their phone support was down until the next day I waited.   But I did email a dyson help email address that I had used before in hope that when I got up the next day they would have a resolution.  Sadly a few minutes after receiving a reply to that email giving me a case number (one of many I have now)  also stating they would contact me the next day, I received an automated email stating that the help email address was not monitored and that I should contact customer service.

The next day I spoke with a customer service rep 1. He was helpful. We went through everything and he could not figure out the problem.  So he re-entered everything and sent me an email to pay for the item.  I paid again.  He said that the other charge would be removed.  He waited on the phone to verify the order went through and the card was charged, etc.  I checked by CC and yes there was another pending dyson charge.

About 3 hours later I get another email canceling my order.  I phone again and explain.  This guys is less helpful.  After repeated holds while he spoke to a someone else at Dyson he said they didn’t know what the problem was and that I needed to initiate a refund.  He also couldn’t help me get my replacement battery - other than using a different CC.  Given that I have two pending charges on this card I am not willing to trust them with another CC or mine.  I told them I will dispute the charges with my credit card if they were not removed ASAP which I will do .

So now I’m stuck with a vaccum that is basically a brick because Dyson can’t seem to process an order. So I have reached out to dyson 3 times, and still have ZERO resolution :(

Any suggestions?  Please don’t suggest that I call contact a “Dyson Expert” via their website as that hasn’t done anything but waste about 40 minutes of my day.   

If there’s an actual Dyson professional monitoring this forum the order number is 39845631.