Motor bar keeps falling off. 4 times now and just earlier today put this replacement from Dyson together. So much for a new replacement.
Anyone ever have this problem? And of course, the live chat is a bot. What a joke, they say they do not understand. This will be my 3rd Dyson hair vacuum but maybe my last. Very frustrating to say the least.
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At 1st I thought I just didn't have it clicked in enough. But no, my husband came and did it another 4 times for me and the same thing. A couple of times, as soon as I leaned it back to turn on, it came right off, the others….I was able to vacuum a bit and when I would walk backwards, it fell off too! Very frustrating. I don’t remember putting my last 2 Dyson ball animal 2 together. Personally, I think this is poorly designed.
I also see dyson registered this as it was my original dyson purchased in 2021. So my warranty is not good for 5 yrs. It's not my fault the part was not in stock for well over a month and no one could tell me when they would have one. I have 2 cats and well, you can imagine my house is like furballs everywhere! Not a happy camper right now. Leads me to believe that my original one is no longer being made? I was sent this one as a replacement. Makes me wonder if I got a refurbished one? For getting a new one, why can't I have 5 yr warranty? And why does the head keep falling off?
Please tell me where the agent icon exactly is from what screen. I do not see one in my dyson account.
My original post is marked as solved, what a joke! Nothing is solved!
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