Motor bar keeps falling off. 4 times now and just earlier today put this replacement from Dyson together. So much for a new replacement.
Anyone ever have this problem? And of course, the live chat is a bot. What a joke, they say they do not understand. This will be my 3rd Dyson hair vacuum but maybe my last. Very frustrating to say the least.
Best answer by 10bigred
At 1st I thought I just didn't have it clicked in enough. But no, my husband came and did it another 4 times for me and the same thing. A couple of times, as soon as I leaned it back to turn on, it came right off, the others….I was able to vacuum a bit and when I would walk backwards, it fell off too! Very frustrating. I don’t remember putting my last 2 Dyson ball animal 2 together. Personally, I think this is poorly designed.
I also see dyson registered this as it was my original dyson purchased in 2021. So my warranty is not good for 5 yrs. It's not my fault the part was not in stock for well over a month and no one could tell me when they would have one. I have 2 cats and well, you can imagine my house is like furballs everywhere! Not a happy camper right now. Leads me to believe that my original one is no longer being made? I was sent this one as a replacement. Makes me wonder if I got a refurbished one? For getting a new one, why can't I have 5 yr warranty? And why does the head keep falling off?
+13Hi
Welcome to the Dyson Community!
Are you able to let us know exactly which model of Dyson Animal vacuum you own so we can see how we can help? You can add a photo of it if you’re not sure.
In the meantime, just to let you know you can reach a live chat agent within our regional Customer Care team via the Dyson Digital Assistant by clicking the agent icon in the bottom left corner of the chat window.
At 1st I thought I just didn't have it clicked in enough. But no, my husband came and did it another 4 times for me and the same thing. A couple of times, as soon as I leaned it back to turn on, it came right off, the others….I was able to vacuum a bit and when I would walk backwards, it fell off too! Very frustrating. I don’t remember putting my last 2 Dyson ball animal 2 together. Personally, I think this is poorly designed.
I also see dyson registered this as it was my original dyson purchased in 2021. So my warranty is not good for 5 yrs. It's not my fault the part was not in stock for well over a month and no one could tell me when they would have one. I have 2 cats and well, you can imagine my house is like furballs everywhere! Not a happy camper right now. Leads me to believe that my original one is no longer being made? I was sent this one as a replacement. Makes me wonder if I got a refurbished one? For getting a new one, why can't I have 5 yr warranty? And why does the head keep falling off?
Please tell me where the agent icon exactly is from what screen. I do not see one in my dyson account.
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