Your Robot employs an infra-red distance sensor to detect obstacles and avoid them. These
sensors are best suited to avoiding large obstacles, such as walls and large furniture. Tall, thin obstacles, such as chair or table legs are occasionally not detected.
Shiny or clear surfaces such as metallic bins, chrome chair legs, mirrors, glass and windows can also fail to be detected. Black walls may not be detected if there is not adequate lighting.
Bump detection
In each case the robot relies on a sensitive bump detection system, which is designed to avoid damaging your home when it makes contact.
While this is a normal and expected behaviour, you can reduce how often the robot bumps into furniture by ensuring the sensors are kept clean and by preparing the room.
View our ‘Cleaning your robot and the sensor’ and ‘Preparing your home’ article for further direction in this areas.
If either the Dyson 360 VisNav™️ robot vacuum or Dyson 360 Heurist™️ robot vacuum becomes stuck in the same place regularly or if you are concerned about it bumping into any of your furniture, you can use the Dyson App to add a restriction for that area. Read the ‘Creating restrictions’ article for more information.