Cannot Get return through Dyson Digital Assistant and Call? | Dyson Community
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Cannot Get return through Dyson Digital Assistant and Call?

  • September 16, 2024
  • 1 reply
  • 42 views

When I try to return my order, Dyson provide 2 way, phone call, which no one answered, Dyson Digital Assistant, after typing Email address, Assistant will automatically end the conversation, so how can I return my order? Very bad experience.

Best answer by Jack

Hi @lybiing

Welcome to the Dyson Community, and thank you for letting us know about this. I’m sorry to hear there’s been a delay in processing your return request.

At the Dyson Community forum we’re not able to access customer records or intervene in individual cases - for support, you'll need to speak directly to our Dyson Customer Care experts in your region.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team. I'm sorry you’ve had difficulty getting through previously, but please do try again.

We'll look forward to speaking with you!

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1 reply

Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2016 replies
  • Answer
  • September 17, 2024

Hi @lybiing

Welcome to the Dyson Community, and thank you for letting us know about this. I’m sorry to hear there’s been a delay in processing your return request.

At the Dyson Community forum we’re not able to access customer records or intervene in individual cases - for support, you'll need to speak directly to our Dyson Customer Care experts in your region.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team. I'm sorry you’ve had difficulty getting through previously, but please do try again.

We'll look forward to speaking with you!


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