It is with sadness and disappointment that I feel I need to write to you.
As an owner of several Dyson devices I am a advocate of your products and I would not hesitate to recommend them to others. That opinion has been somewhat tarnished by my recent experience.
I ordered a pair of straighteners direct from your website for my partner. I ordered them Friday 19th May giving sufficient time for them to arrive for her birthday on the 31st May. The website states free delivery and I was able to pick a specific date which was important as I needed to be at home to receive them. I chose delivery date of Thursday 25th May 12:00 – 18:00, still with the thought that would give sufficient time, I received Email confirmation of the order within an hour of placing the order.
Thinking all is well I did not give it a thought until 18:00 on 25th May when I realized that it wasn’t going to arrive. I tried to contact customer support by phone but after ten minutes gave up and used the What’s App messenger, still no real contact until Friday 26th May morning when “Rayn” replied he will look into it, I then noticed that £399 (popup on phone) was deducted from my Apple Pay account on the Friday morning, at which point I checked to see if that was a second payment, thankfully it wasn’t.
I received another What’s App message saying the order would be processed asap and to allow five working days and I would receive confirmation when the order was dispatched. The likelihood of my partners birthday present arriving on time was virtually zero, and because payment was already taken I couldn’t purchase them from another supplier. Her birthday came and went and at time of writing still no communication from yourselves or notification of dispatch.
To add insult to injury the period between the original order on the 19th and the money coming out of the bank account on the 26th May you dropped the price of the exact same straighteners by £100! But still charged me the full price of £399.
