DYSON HAS TERRIBLE CUSTOMER SERVICE | Dyson Community
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I am writing to express my profound frustration and anger regarding the handling of my warranty claim for the Dyson Airwrap. Despite numerous attempts to resolve this issue over the past month, I am still without a functioning device, and the level of customer service I have encountered has been completely unacceptable.

To summarize the issues:

  1. Failure to Provide Requested Model: I was initially promised the Prussian Blue model, which was eventually available but never sent to me. Instead, I was assured that the Strawberry Bronze model would be provided as a replacement. This model has yet to arrive, and no updated shipping information has been provided.

  2. Confusing and Inconsistent Information: Every time I call, I am given different reasons for the delay. Initially, I was told I needed to provide proof of purchase. Then, I was informed that the exchange item was out of stock. More recently, I was told that approval from the warehouse was needed. This constant shifting of reasons and lack of coherent communication is incredibly frustrating.

  3. Lack of Replacement: Despite assurances that the Strawberry Bronze version would be shipped, it has not been sent, and I have yet to receive a satisfactory resolution.

  4. Unresolved Account Issues: There seems to be ongoing confusion regarding my account status, which should not affect the fulfillment of my warranty claim.

  5. Inadequate Customer Service: Today, I spoke with a supervisor who promised to call me back within two hours. Not only did I not receive the promised callback, but every representative I speak with appears to be unaware of my case, even when I provide my case number. I have called every day and have consistently received different and contradictory information.

Given these persistent issues, I am demanding immediate action:

  1. Immediate Shipment: The Strawberry Bronze replacement unit must be shipped to me immediately with expedited delivery.

  2. Confirmation: Written confirmation that my warranty claim will be fulfilled without further delays or complications.

  3. Resolution: Immediate clarification and resolution of any account issues or warehouse approvals that are obstructing my claim.

I have invested nearly $600 in this product and expect Dyson to uphold its reputation for quality service. I demand an immediate response and a swift resolution to this matter. Please escalate this issue and have a senior representative contact me directly at [your phone number] or [your email address] without delay.

Hi @emeilybreianab,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

I am writing to express my profound frustration and anger regarding the handling of my warranty claim for the Dyson Airwrap. Despite numerous attempts to resolve this issue over the past month, I am still without a functioning device, and the level of customer service I have encountered has been completely unacceptable.

To summarize the issues:

  1. Failure to Provide Requested Model: I was initially promised the Prussian Blue model, which was eventually available but never sent to me. Instead, I was assured that the Strawberry Bronze model would be provided as a replacement. This model has yet to arrive, and no updated shipping information has been provided.

  2. Confusing and Inconsistent Information: Every time I call, I am given different reasons for the delay. Initially, I was told I needed to provide proof of purchase. Then, I was informed that the exchange item was out of stock. More recently, I was told that approval from the warehouse was needed. This constant shifting of reasons and lack of coherent communication is incredibly frustrating.

  3. Lack of Replacement: Despite assurances that the Strawberry Bronze version would be shipped, it has not been sent, and I have yet to receive a satisfactory resolution.

  4. Unresolved Account Issues: There seems to be ongoing confusion regarding my account status, which should not affect the fulfillment of my warranty claim.

  5. Inadequate Customer Service: Today, I spoke with a supervisor who promised to call me back within two hours. Not only did I not receive the promised callback, but every representative I speak with appears to be unaware of my case, even when I provide my case number. I have called every day and have consistently received different and contradictory information.

Given these persistent issues, I am demanding immediate action:

  1. Immediate Shipment: The Strawberry Bronze replacement unit must be shipped to me immediately with expedited delivery.

  2. Confirmation: Written confirmation that my warranty claim will be fulfilled without further delays or complications.

  3. Resolution: Immediate clarification and resolution of any account issues or warehouse approvals that are obstructing my claim.

I have invested nearly $600 in this product and expect Dyson to uphold its reputation for quality service. I demand an immediate response and a swift resolution to this matter. Please escalate this issue and have a senior representative contact me directly at [your phone number] or [your email address] without delay.

I have to agree with your description of “terrible customer service’” after receiving shocking customer service from an online chat agent just now. The chat assistant was somehow able to tell me that my straighteners were unrepairable after carrying out his troubleshooting which consisted of “plug in your straighteners.” Once plugged in he said they were unrepairable?!? He offered me a refurb pair for £99 which is completely unacceptable.
 

I paid £400 for the straighteners less than 4 years ago so would expect them to last longer than this. When I asked for an email address to complain to he said that wasn’t something they had and he would pass on my concerns! How are they getting away with it? 

I operate a hair salon business. I have been without hairdryers for a few months now, which is quite unacceptable. Despite my numerous attempts to contact them, I have not received a satisfactory response. They assured me that the hairdryers would be replaced within two working days, but it has been over three weeks now and I have not heard anything from them. I am extremely disappointed with this lack of communication. Dyson supersonic hairdryers

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