serious help need! | Dyson Community
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Hello, 

I really need help to solve this situation.

I’m a professional hairstylist in NY. I have two Dyson hairdryer. I retuned both hairdryers to repair / replace this April. I got one couple weeks later but I haven’t received another one. I contacted customer service many times. I gave them my information serial number, copy of return label as much as i can.

but they keep saying we need time to research what happened this. And no response. I had same conversation 4time. Even supervisor said same.

its been almost 7 month since I returned hairdryer.

I have no idea what should I do.

please let me know if someone has same situation and how to solve this.

Thank you !

Hi @Sj5860932,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

Hey Jack,

why still nobody contact me about my dryer.

This is seriously terrible customer service.

I’ll send letter to CEO about this situation. Please provide me mailing address. U.S. headquarters in Chicago right ?

I spent so much time for this. It’s really waste time.

 

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