I purchased the dyson outsize in July and had problem with the beater bar brush immediately after first use. I called customer service several times over the last 3 months and they keep telling me that they will send a replacement of the beater brush when it’s back in stock. This vacuum is a piece of crap! This thing sounds like a freight train. The beater bar brush works intermittent now and I am unable to give my floors a good vacuum. My last call to customer service they said that I could send the vacuum back and get a refund. Well this is the only vacuum I have in my home and now I’ll have to spend more 
to purchase another vacuum and it will definitely be a Shark as they are great and the customer service is top notch. I don’t understand why dyson does not have replacements available withing a reasonable time frame. I am very unhappy with the product and customer service of dyson and will not recommend. My first time buying a dyson and my last!
Hi
Welcome to the Dyson Community, and thanks for your feedback - I’m sorry if you feel we’ve let you down on this occasion.
If you’re unhappy with the solutions you’ve been offered, you would need to continue your ongoing conversation with the Dyson Customer Care team in your region. They’ll have access to your records on our system and are best-placed to advise you of your options. It’s not something we’ll be able to resolve via the Dyson Community.
Just visit Dyson.com and click Support - we’ll look forward to speaking with you!
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