Hi all. I am having a terrible problem getting support/repair for my V11 Outsize. I’ve been going back and forth on the Dyson WhatsApp number for months and now given up.
First they ask for payment for a part, then say it's out of stock, say it will be in stock in 2 weeks. 2 weeks later, no part and no idea when but will be in contact. Hear nothing again. and when I contact them have to start all over again...
Hi
Thank you for raising this with us.
We always challenge ourselves to offer the highest levels of service, so I can only apologize for the experience you’ve had so far. I’ll make sure your feedback is shared with the relevant departments for you.
The troubleshooting guide will help you to accurately advise you on which part you require. You can check the guarantee of your machine and if it is still active, the customer service team will assist you with any parts you do require.
You can also make sure to follow the guides and tips to make sure your machine stays in excellent condition.
If you’re already in contact with our customer service experts, I’d encourage you to continue your conversation with them.
They’re best placed to help you further and are empowered to resolve most issues without the need for further escalation.
Thanks,
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