My mother owns a DC41 Animal ball vacuum cleaner. She noticed that the machine was depositing a lot of dust back onto her carpets. So she said that the hose had burst. I thought that she meant the accessory hose at the rear of the handle. So I went online and placed an order for said hose. But when I stripped the machine down, I noticed that it wasn’t the accessory hose, it was in stead the sliding hose that was riddled with huge tares.

So I phoned Dyson UK and spoken with a guy whom had a Dutch accent, explained that I hadn’t used the accessory hose and could I get a prepared return label, via email. It came, I printed it off and took it to my local post office, and it was posted 15/04/2024 at 10.00, the royal mail collect parcels and letter at 17.00 every single evening. And I witnessed my parcel being loaded onto the collection vehicle. 

We couldn’t find a replacement sliding hose on the Dyson UK website, so I ordered a genuine Dyson part via Ebay UK for £9.99 and it arrived within 2 days.

The point I’m making is this, I didn’t get a receipt to prove I posted it. Because the post master gave me the confused look that there isn’t a proper bar code for me to scan. Because whenever I’ve sent post recorded delivery, compared to the barcode on the prepaid label given to me via the email.

I’ve been in contact with Dyson 5 times now, and each time they’ve told me “It’ll take 72 hours for us to process a refund to you” 2 months is not 72 hours. I am at a point in my life where I have never been treated like I am a 2nd rate citizen. And £37.50 is something that I cannot just throw away. This day 14/06/2024 I have been on the phone twice, the first representative said that I had to provide proof of posting. Again I tried to explain that I posted said parcel almost 2 months ago, But I would try and get some form of information from the post master.

I immediately called Dyson back explaining the post masters barcode machine couldn’t read the different barcode on the prepaid label. Where upon I am advised that they need proof of purchase. If I had any hair on my head, I’d have pulled it out already. I am at a complete loss. How can I get proof of purchase if my post masters barcode machine cannot read the darn barcode on the prepaid label.

So I am to lose £37.50 because someone sent me the wrong prepaid label without the correct barcode on it, I don’t think so. I’ve checked around, and Dyson are the worst people to get your money back from. They’ll take your money, but they’ll fight tooth and nail to not refund it to you.

My next vacuum cleaner is not going to be a Dyson that’s for certain. I know I said the refund was for my mums Dyson vacuum cleaner, I own a different model Animal vacuum cleaner, and I’m going back to Hoover.