Dear Dyson Customer Service,
I am writing to express my deep dissatisfaction with the service I have received regarding my Dyson Air Purifier TP7A. My experience has been frustrating, and I believe it warrants immediate attention.
Within the first six months of use, my purifier began making a high-pitched whirring noise. After contacting your support team, I was offered a new filter, which provided a temporary fix, but the issue soon returned. I called support again to arrange for a repair and stayed home from work for the scheduled pickup, but DPD never arrived.
Upon following up via message, I discovered that my repair order was incorrectly listed under someone else's name, preventing me from receiving any confirmation emails. I then requested another pickup date, which took two weeks to arrange. When the second scheduled day arrived, I again stayed home, only to find out that the pickup address was incorrect, resulting in another missed appointment.
After significant delays and frustration, I finally managed to arrange for a successful pickup. However, I later received an email stating that my machine could not be repaired and that I would be sent a replacement. While I appreciate receiving a new unit, it is the TP10 model, which is not a suitable substitute for the TP7A. The colorway is white, which looks cheap, and the lack of adjustable airflow direction is a major drawback for me. Had I known I would receive a different model, I would not have purchased this machine in the first place.
I have contacted support regarding this issue but have been told that nothing can be done. As a loyal Dyson customer, I expected a higher level of service and support. I would like to speak with a customer service representative directly to resolve this matter.
Please let me know how we can proceed to ensure a satisfactory resolution.
Thank you for your attention to this matter.
