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Jack
Dyson Community Manager
3 years ago
Solved

terrible return service

  • December 26, 2023
  • 1 reply
  • 79 views
A

I made a return 2 months ago and still did not get my money. I had an email confirmation that Dyson received my return but they did not return my money. 

Best answer by Anonymous

Hi @anna.pryimak , thanks for bringing this to our attention. We are so sorry to hear that you have not received your refund, as of yet. We do value your time and patience and wish to direct you to the right team towards a resolution. We do ask that you please reach out to our support team via phone, email, or by chat support for further assistance. 

 

Email Support- askdysonus@dyson.com

 

Phone support- 1-866-693-9766

 

Our helpline hours:

8:00am to 8:00pm CST Monday to Friday

9:00am to 6:00pm CST Saturday

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    1 reply

    A
    • Anonymous
    • 0 replies
    • Answer
    • December 27, 2023

    Hi @anna.pryimak , thanks for bringing this to our attention. We are so sorry to hear that you have not received your refund, as of yet. We do value your time and patience and wish to direct you to the right team towards a resolution. We do ask that you please reach out to our support team via phone, email, or by chat support for further assistance. 

     

    Email Support- askdysonus@dyson.com

     

    Phone support- 1-866-693-9766

     

    Our helpline hours:

    8:00am to 8:00pm CST Monday to Friday

    9:00am to 6:00pm CST Saturday

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