I have had two lengthy conversations with customer services about one of my Dyson robot hoovers.
They refuse to acknowledge that under English Law I have the right refuse a repair on a defective machine. The machine in question was purchased from Dyson in December 2024. The warranty provided by Dyson does not affect my statutory rights which I am trying to get Dyson to acknowledge. I have the right to a refund or a replacement machine.
Dyson’s policy is not in accordance with English law. I do not want to have to issue proceedings but I am prepared to do so if a solution is not achieved within 7 days.
The lack of contact details for a written complaint is obstructive.
I also have rights under section 27 having paid for the machine by credit card.
Question
Why does Dyson refuse to accept my statutory rights under Englush law?
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
Hi
Your case has been escalated, and our UK Customer Care team has already reached out to assist you in resolving this matter.
I’ll look forward to hearing from you.
Reply
Create a Community account to start contributing.
New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.