My airwrap was sent for repair on 23rd November due to a fault (still in warranty). I’ve since chased for an update on the item and was firstly told by customer services that I’d get it back soon, then was told Dyson couldn’t locate the machine in their warehouse and couldn’t actually tell me if it had ever been received. This level of customer service for such an expensive item is shocking. I have photo evidence of the item being collected from my house by DPD. I was promised an update and still haven’t heard back. I need to know what is happening as it’s a £500+ item that Dyson has lost and so far I’ve had no answers
Solved
Airwrap sent for repair has been lost!
Best answer by Jack
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
This inactive topic has now been automatically closed. For help or advice, please create a new topic.
+13Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
Create a Community account to start contributing.
New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.