Hi there,
I bought a Dyson V10 beginning of january.
Within 10 days, the hover wasn’t working and new one was promised. It never arrived.
10 days later the entire machine gave up.
I got the request from Dyson to try a few things, which I did. Ater that the machine was working for another 10 days it stopped again.
As a result, I am not happy with the machine. This is not what I can expect from a product of this price and I requested a refund.
I got the reply that meanwhile the 30 day refund period was passed and they cannot do that. They want to send me a new motor. I have no interest in this product anymore.
According to EU consumer law you have the right on a refund if the device needs replacements of several parts within 30 days. Dyson says that these days have passed. This is because I first was co-operative and try to solve the matter myself. Apparently, this made no sense if they now offer me a replacement motor (did they know already?). But even not taking the consumer law into consideration, there is also something like integrity.
Dyson now hides behind the 30 day refund period. It feels that they have taken advantage of my co-operative attitude. I should have asked for a refund instead of trying to fix it (a brand new machine!) myself. I want to warn anyone reading this to buy a Dyson product. Immediately request a refund if you have a problem with your Dyson device!!!!! NEVER try to fix something yourself as it will be hold against you!
Kind regards,
Floris
