worst customer support team ever

You are not alone. I have been dealing with my issue since Oct. 2024.

I did however get this msg today (see below) hoping Dyson lives up to their word. I will pursue if Dyson does not.

Hello Marilyn,
My name is Cesar from Dyson. I attempted to contact you and left a voicemail. I am writing to address your concerns regarding the exchange process and to ensure we provide the best assistance possible.

Please be informed that there was a report of a partial part received. This matter is being handled by Dyson and the carrier team, so you do not need to wait any additional time. A new order has already been placed and released from our warehouse. You will receive a confirmation and tracking number within the next 24 to 48 hours. This tracking number will provide accurate delivery information.

We aim to assist you within the best possible timeframe. The package is expected to arrive within the next 2 to 10 days. Your feedback is important to us, and we are making our best efforts to provide an excellent customer service experience.

We understand how frustrating delays can be and sincerely apologize for any inconvenience this may have caused. Rest assured, we are committed to resolving this issue swiftly and efficiently. Our goal is to ensure your satisfaction and to maintain your trust in our services.

Thank you so much for your patience and support. If you have any additional questions, please feel free to reply to this email. We are here to help and look forward to assisting you further.

Best regards,
Cesar

Dyson Resolution Specialist 

Multiple repeated pat responses to all Dyson customers. 

Do these bots really help? 

Hi ​@urrayam,

Per our response to your previous comment, our Moderator team are real people - not bots - and of course, are working hard to help resolve issues wherever possible.