I’ve just replaced bot the Hepa and Carbon filter. The screen on the machine is showing the Hepa as ok but the carbon filter is red. I’ve took them off and put them back on again but still get the same message.
I can’t see anything on the Dyson site.
Can anyone give me any ideas as to what I might have done wrong
Best answer by Anonymous
go on your local support site - enter the Dyson’s serial number and there should be a guide on resetting the filter.
UK support: https://www.dyson.co.uk/support/contact-us
USA support: https://www.dyson.com/support
Canada support: https://www.dysoncanada.ca/en/support
go on your local support site - enter the Dyson’s serial number and there should be a guide on resetting the filter.
UK support: https://www.dyson.co.uk/support/contact-us
USA support: https://www.dyson.com/support
Canada support: https://www.dysoncanada.ca/en/support
+13Hi
Further to the above, within the MyDyson™ app you can reset your filter life counter in the Your Machine’s Settings menu, by clicking the ‘Filter management’ option:
Hope this helps!
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