I recently purchased a factory refurbished Dyson Hot Cool HP07 via Dyson’s online store. The HP07 is shipped, I receive the item, and upon opening the box, I notice the remote is missing and the base of the unit has a big chunk broken off (the chunk is not in the box so I have to believe that someone put it into the box broken). Strike one.
I called Dyson Service and after a lengthy conversation, they agreed that I could return the HP07 for one that was not broken and included all the parts. I ship with pre-paid label via UPS. The return shipment takes about a week to return, a couple days doing something, and then another week to arrive.
The replacement arrives and I notice the box is quite a bit bigger than the last shipment. I open the box and it the item inside doesn’t look like an HP07 and turns out it was not. It was the TP07, the air only with no heat. Pretty aggrevaged at this point. I call Dyson Support and this time for some reason, it’s a bit harder to get the agent to process the exchange. But ultimately, I make the case, get return shipping label and off to UPS I go - again.
I sure hope the old phrase “third time’s a charm” is a real thing this time. I see the item has been delivered, so I’ll wait a few days and then should receive a shipping notice. I will report back what happens this time.
Honestly a horrible customer experience. Curious is this just me or has this sort of thing happened to others?
