I have the V7 extra. It charges fine, and was working fine. The roller was damaged (all the “teeth?!” had snapped off) so I bought a new one from Dyson. Since replacing, the roller spins fine, but the hoover seems to be sucking up far less. Really easy bits on the floor don’t get hoovered up. I’ve tried on both normal and extra mode.
Any ideas or suggestions? I’ve cleaned the filter, I’ve checked the roller is installed correctly (and it does roll fine when being used), and its fully charged.
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