. 21st December - Initial Collection by DPD:
I received an email from DPD stating they would deliver a repair package from dyson.
The DPD driver arrived and collected my machine but did not provide a collection receipt, stating it was processed as a delivery. I trusted this explanation.
Later that day, I received another email saying the package was not delivered.
2. Immediate Concern Raised with Customer Care:
I called Dyson customer care, worried my Dyson had been stolen.
The agent asked for my Dyson serial number and assured me the item had been collected, instructing me not to worry.
3. 23rd December - Second Collection Attempt by DPD:
Another DPD driver arrived to collect my Dyson again. I explained it had already been collected on the 21st. He acknowledged there might be a system error.
4. Follow-Ups with Dyson:
I followed up with Dyson multiple times, and on one call, I was told the item was in repairs and would be returned to me by Friday, 31st December.
When I asked why it was taking longer than the stated 7 working days, the agent attributed it to holiday delays.
5. 31st December - Still No Update:
On the promised delivery date, I had no news of my Dyson. I called Dyson again and was told they could not track my machine.
6. Repeated Back-and-Forth Between Dyson and DPD:
Over several calls, Dyson and DPD passed responsibility between them, with no resolution.
I even provided a photo of the DPD driver who collected my machine, but this did not help.
I was informed that, since the collection was logged as a delivery, there was no proof of collection.
7. Final Insult - 25% Discount Email:
what do I ? It's causing sleepless night?
