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Jack
Dyson Community Manager
3 years ago

Maintaining your Dyson headphones

Keeping your Dyson OnTrac™ or Dyson Zone™ headphones performing at their best.

  • 4 Posts
  • 13 Replies

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4 Posts
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StimulantNew Member
asked in Maintaining your Dyson headphones
Zone filters and Face Covering attachment

Hello, How do I buy the replacement filters and the advertised face covering attachment? If I go into the accessories section, under filters it only shows the filter covers (which are out of stock) and not the actual filters? Under the section for the face covering attachment it is totally blank? Thanks Ray

612
Jack
Dyson Community Manager
M
mmeshrefRookie Member
asked in Maintaining your Dyson headphones
How to get replacement parts for Dyson Zone?

The main reason I purchased the Dyson Zone is the air purification feature. I have more than 5 top of the line headphones and ear pods at home (cheapest is closer to $300 and most expensive is way more than that). This is mainly due to seasonal allergies that nothing so far can get rid of them. Now I can’t find any way that I can purchase replacement filters so I can stake years worth of them. They are always sold out on the website and no one cared to create after market replacement. How do you deal with that? This basically destroys the value of the entire thing for me :(

584
Jack
Dyson Community Manager
ernables
Gold Level Contributor
ernablesGold Level Contributor
asked in Maintaining your Dyson headphones
There is a new software update for the OnTrac

Hey @Jack , Thanks for being here for us. I see there is a new update for the gorgeous OnTrac headphones. Can you kindly ask the engineers what is included in this update? There are no notes for it from what I can see. Thank you! :)

1073
Jack
Dyson Community Manager
IsaiahH
Bronze Level Contributor
IsaiahHBronze Level Contributor
asked in Maintaining your Dyson headphones
Will dyson ever sell replacement batteries for the Zones?

I was just kinda curious if Dyson would ever sell replacement batteries for the Zones? I saw in a teardown video that it is possible to pop off the metal covers which allows access to the batteries via a ribbon cable, however I am unable to find replacement batteries anywhere. These headphones have been absolutely great so far, and I want to keep them going for as long as possible, however most Lithium-Ion batteries only last for around 2 years before they lose capacity which makes me nervous about the long term usability of the Zones.

1654
ernables
Gold Level Contributor

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