Hi @snipes.
Sorry to hear that you’ve had this trouble. We wouldn’t usually expect level of delay, especially without any message outage.
As we’ve got limited access to customer records or details, this wouldn’t be something we can support on from a community team. However, please feel free to reach out to the local market team through other channels. Including WhatsApp/Facebook Messenger or Online Chat. Use our Visit Dyson.com and navigate to the ‘Contact us’ section to get started.
Alternatively, you may find an answer here: My Cordless vacuum cleaner’s battery isn’t charging, what can I do? | Dyson Community.
Thanks.
Adam.