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General discussion

Got a general query about your Dyson corded upright or cylinder vacuum? Get an answer from the Dyson Community here.

  • 245 Posts
  • 530 Replies
245 Posts
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karlsmithNew Member
asked in General discussion
DC19 vs Big Ball Multi Floor 2 - Which should I keep?

Hi everyone!I’ve had a DC19db for 10 years, and it’s been great. But I’ve just been given a Big Ball Multi Floor 2. I’ve only got space to keep one. On paper, it looks like the DC19 is *slightly* better (280w vs 250w, for example). But the new one is, well, newer. The motor’s probably in better shape, and technology has probably advanced between models. So I’m not sure which one to keep. Any advice? (Moderation edit - Tags Added)

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MoyockNew Member
asked in General discussion
Dc28 changeover hose availability

I have always thought that dyson was a little over priced but I do like the products.  To find out that dyson no longer feels compelled to stock wear and tear items like the changeover valve hose has really made me think I will no longer recommend this company. I didn't realize I was buying a disposable vacuum for that kinda price.   (Moderation Edit - Tags Added/Converted to Question) 

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Stuart
Dyson Community Manager
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IDUNNONovice Member
asked in General discussion
DC41 Help - Where does this part go? (Pictures included)

I was replacing the inner hose on my Animal 41, & when I turned it over during reassembly, this nylon gear fell out and I have no idea where it came from. Can someone please help me with this?  (Moderation Edit - Tags Added/Title Updated

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Stuart
Dyson Community Manager
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JezzaincairnsNew Member
posted in General discussion
Dyson V10 vacume cleaner is useless

Hello I have had a Dyson V10 vacume cleaner now for 6 months and it is useless. Can not pick up a piece of grass or a small rock or a bit of sand or even a small screw. What good is a vacuum if it can not vacuum an clean the house. I'm not satisfied an the price I feel ripped off. I do not recommend this vacuum for anyone. 

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happyhooverNovice Member
asked in General discussion
Cylinder vacuum - Replacement rollers - Where to buy?

Dyson Ball Multi Floor vacuumSerial number:WA6-UK-KCA4077Awhere can i get a replacement roller ? (Moderation Edit - Tags added/Title Updated)

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DlaFeverNew Member
posted in General discussion
From Number One Fan to Won't Recommend New Vacuum Cleaner

My last Dyson was a DC25.  I absolutely loved this vacuum cleaner, and I made a point to share this fact with many of my friends, coworkers, pet owners and business associates over the years!  When it was time to replace it, I didn’t even think twice about what brand of vacuum cleaner I was going to replace it with.  The new technology that had no filters was appealing, so I waited and waited for the supply chains issues to resolve, so I could get my new Dyson Cinetic Big Ball (animal + allergy).  I can’t even begin to express my EXTREME disappointment in this vacuum cleaner.  I have move from number one fan to I now telling people don’t waste your money on a Dyson.  I’m very disappointed.  I wanted to speak e-mail a customer representative or speak with a live person, but they don’t make it easy.  Here is a brief recap of what I’m disappointed with: The “wand” handle is difficult to slide in and out.  It comes apart and doesn’t push back in place easily.  Cheap construction. The “wand

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Arthur RuminantNew Member
asked in General discussion
Active Base Plate, MAX, red slider does not move on DC41.

Active Base Plate, MAX, red slider does not move on DC41. is this a fault?

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HHH500New Member
asked in General discussion
Upright vacuum part out of stock - Help

I have a Dyson upright vaccuum sn JN2-US-GDA4139A. for 6 months I have been trying to buy a replacement power nozzle. All I get is currently out of stock. I have checked the box for email an email update with no response. I have also done an online chat. I was told that a different replacement part, Part no. 970340-01, would fit and is in stock. I agreed to have the rep. order the part only to be told that the part is not available at my location. wth? (Moderation edit - Tags Added/ Title Updated)

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mumble_myopiaRookie Member
asked in General discussion
Where can one find the model number of one's upright please?

Good idea having models colour differentiated ….. unless the one you have falls between two colours (either sun bleached or natural variation). I have either a 40 or a 41 and want to be sure which when ordering spares

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JeanaghNovice Member
asked in General discussion
Cordless V7 won't work when you attach vacuum head

I have a V7, without any attachments it runs fine, soon as you put an attachment on, it won't work. I pulled it apart, cleaned it all, cleaned the connector points with alcohol. Some attachments now work fine but put the head on, it won't work.  Please help(Edited by moderator – Tags added) 

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GetoutNew Member
asked in General discussion
Dyson Ball Animal + vs Dyson Ball Animal 2

So I have a Dyson Ball Animal +.   Is this the same thing as a Dyson ball animal 2?  I am trying to get a new hose and unsure if they are the same thing.  I went to look up the SN on the machine and it does not even recognize it. 

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JohnWRookie Member
posted in General discussion
DC14 CLUTCH CIRCLIP

Anyone know where I can obtain the CLUTCH CIRCLIP? for the DC14 CLUTCH.Preferably not part of a kit!(Edited by moderator – Moved to a new category/Tags added) 

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MikeH56Rookie Member
posted in General discussion
Feedback - Dyson Upright - Ball Animal3

Fell into the trap of all the Dyson hooplah and fanfare. You guys must pay your advertising agency and “user reviews” posters tons. That would explain where all the money goes, because it sure isn’t into creating functioning products or customer service and support. Paid $500 for the much hyped Dyson Ball Animal 3. Unboxed it and set it up as per the instructions, and the wand works but it doesn’t switch suction to the front. Called support, got disconnected because of an issue on their end, and no call back. Called again. Went through the steps with the CSR, who insulted me because I didn’t see a “C” ring, which is present on the Animal2 and not the 3 by the way. Still couldn’t get it to work. Now I have to package the thing up and send it back.No way I’m getting caught up again. Give me my money back, I’ll go get a Shark for a third of the cost.  (Edited by moderator – Title amended/Tags added/Moved to new category) 

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Stuart
Dyson Community Manager
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BillBNew Member
asked in General discussion
slim ball multifloor cleaned but no suction in rollers

I have totally disassembled and cleaned my slim ball multi floor when it stopped turning on. It had paper in hose and hair in rollers. It now looks new yet suction is coming out of top of ball into dust collector but no suction to roller bars. Did I put it back together incorrectly? I did follow videos (Edited by moderator – Moved to a new category/Tags added)

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woodrowNew Member
asked in General discussion
DC 11 wand replacement

Hi, the telescoping wand on my DC 11 is in poor condition but the vacuum is still working great.  Will any of the newer wands fit or can any of them be adapted to work on the DC 11?

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Stuart
Dyson Community Manager
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clivewNew Member
asked in General discussion
Small ball upright - Won't fix into the upright position

I have a small ball upright cleaner that won’t stay upright. Can this be repaired. Nothing appears to be broken. (Edited by moderator – Tag amended/added) 

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Charliebrown
Gold Level Contributor
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restrictedtextNew Member
asked in General discussion
Motorheads - Cross Compatibility

Do all dyson motorhead attachments work on all dyson corded models ?I have a dc23 and need a new motorhead, I've seen a few online and the price's very for new and used, so i need to know if what i buy will work i my machine?thanks (Edited by moderator – Tags added) 

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Gold Level Contributor
Emma.SGold Level Contributor
posted in General discussion
customised dyson!!

I love this!A member of the Dyson Facebook group shared they’d customised their dc14! I think this is a fab idea! Dyson vacuum cleaner owners - group  

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Anonymous
asked in General discussion
Vacumm plug repair

HiDoes anyone know if we’re allowed to replacing the plug and cable even when we’re still under warranty?Our puppy chewed through the cable 🤦

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Karen1088Rookie Member
asked in General discussion
DV41 Animal - Cleaner broken

Hi everyone.My Animal won’t suck. The brushes spin and it sucks up on the floor, but when I use the hose part it won’t work and there is a really strange noise.I tried calling the number on the website but they wanted me to take the hoover apart. As I am not very mobile and take things slowly, I couldn’t do it. Can anyone send me recording to show my grandson? Thank you for all the help. 

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