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General discussion

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DlaFeverNew Member

posted in General discussion

DeniseDeniseRookie Member

asked in General discussion

DC11 replacement washable filter

I have the DC11 cannister vacuum which is no longer being supported by Dyson. While washing the rectangular sponge-like filter, I ripped it and I can’t find any on-line source for a replacement. Is there some product I can buy and cut to fit to use as a replacement?

1 day ago

South2northRookie Member

asked in General discussion

Wheel has come off my corded Dyson Ball Upright

I noticed a few weeks back that the righthand wheel was coming loose on my 2 year old vacuum cleaner. I have the suitable torx screw bits to tighten it up. Recently it came loose again, but wasn’t biting tight and today, the wheel has come off and the screw can’t be tightened. I think the inner plastic the screw bites into has stripped.Does anyone have any suggestions to repair this? I was thinking, if I can get hold of a matching screw which is longer, I can get past the stripped plastic, but would need to know what sort / size of screw this is?Thanks in advance.

5 days ago

Emma-wNew Member

asked in General discussion

canister vacuums out of stock online

Hope anyone knows anything about dyson canister vacuums being out of stock for so long (in Canada). Are they discontinued? I asked dyson customer support, they keep saying no ETA

24 days ago

PomoNew Member

asked in General discussion

spare parts dyson dc25 vacuum

I’m currently looking for a spare Lower duct hose for my Dyson DC 25 animal vacuum but nobody seems to have any including Dyson themselves any ideas where I can get the part Thanks

25 days ago

Ail23Rookie Member

asked in General discussion

which model Dyson does this fit ?

Hi can anyone advise which model Dyson this waste canister will fit? I think it may be a DC07 but sure some of you will be much more knowledgeable than me! Please let me know

1 month ago

Viking21New Member

posted in General discussion

A great DC-18 hack

I have an ageing DC-18 & it was loosing suction due to a widening hole in the hose to the power-head.I fixed it by slipping a piece of 2 inch bicycle tube over it. It had to be long enough to cover a cpl inches above & below the hole to get decent friction & a few smaller zip ties on it. It wasn't easy getting it on, bunching it up like a wet sock at times & spending more time on it than I wanted but patience paid off.It worked beautifully & restored suction to 100%, it was like it was new again.Please share as this was a relatively easy fix.

1 month ago

AYatesNew Member

asked in General discussion

V10 stress fracture around the handle

I notice this seems a common topic on various forums. I purchased a top of the range expensive product and expected it to last. I certainly didnt expect the plastic casing to fracture causing suction loss. Has this issue been resolved on newer models or replacement parts?

1 month ago

ShartabbNew Member

asked in General discussion

Dyson Cinetic Big Ball animal 2 hepa filter replacement

Hello I was wondering what anybody know where I could get a replacement HEPA filter please

1 month ago

David SNew Member

asked in General discussion

Clip for DC08T wand/extension

Hi I have lost the white clip and spring as in the photo here. Does anyone know where I can get one? Alternatively if the schematics are still available (plus the spec for the spring) I could print one on my 3D printer? I don’t want to spend 65 quid on eBay for a used item when all I need is the clip - thanks!

1 month ago

GeoWNew Member

asked in General discussion

DC11 vacuum - cannot separate plastic wire connectors to motor

Good morning all...I have managed to dismantle my DC11 without too many problems but for the life of me I cannot manage to separate the two plastic connectors going to the motor. Have watched a couple of YouTube videos and seems they should simply pull apart. For whatever reason mine will not pull apart!!!!Not sure what these plastic connectors are called.Anyone else had this problem or can suggest how to separate the connectors. Any help would be appreciated.Thanks GeorgeTopPost Reply

1 month ago

pc66Novice Member

asked in General discussion

stubborn dirt brush for a Dyson Ball Animal Origin

can some one help with this pleasetrying to find a stubborn dirt brush for Dyson Ball Animal Origin bought last year.part numbers 918508-01 and 971429-01 do not fit- both are too small and/or wrong shape/stylethis is driving me nuts as I’m sure it’s an easy one to solveonline guys at Dyson are really frustrating as they insist 971429-01 does fitPLEASE check your items as they do NOT fitSo, is there a stubborn dirt brush for this particular vacuum or not?Pictures attached

1 month ago

AlanjohnNew Member

asked in General discussion

DC08

Can anyone help with a cyclone release catch for the Dyson DC08serial number A 23175

1 month ago

LindaWickNew Member

asked in General discussion

What model doesnthis belong to ???

Hello, clearing out my mum’s house as she’s now in a home. We’ve found four old corded Dysons and this brand new floor tool !! Does anyone know what model this would belong to ? TIA

1 month ago

RahulNovice Member

asked in General discussion

Wheels coming apart gen5detect

gen5detect purchased in Jan 2024 from Goodguys.Both wheels on Motörhead has come off within 2 weeks. This is the 2nd set, as first one we got had the same problem but somehow goodguys provided the replacement.now we awaiting for the new Motörhead.Lot of people seems to have this problem and Dyson is doing nothing other than directing customers to contact helpline which is of no help.Either there is major design flaw or the quality of the parts is inferior.How can I return the unit and get refund as goodguys are refusing to take the unit back?Thank you

1 month ago

pato_londresNovice Member

asked in General discussion

Dyson DC38 - Needs a new motor

Hi everybody. We have a trusty DC38 in good condition which only needs a new motor. In our opinion the best small ball Dyson ever made. Can anyone help? Point us in the right direction?

1 month ago

Jan mossRookie Member

asked in General discussion

Return

I want a return label and I eventually got the digital assistant to get the Concerns Team (whatever that is) to email me a label only the email doesn’t contain any return details or label and there is nothing in my account when I log in. How am I supposed to return it? Are Dyson in such trouble they are trying to withhold any dissatisfied customers money?? I didn’t like the machine and didn’t even use it because we tried to find answers to some queries and couldn’t and then we went down the rabbit hole of customer service. I’ve had enough of wasting my time. I want a return address label with a tracking code NOW please. Any other reputable company has a simple link to download the label. Why can’t Dyson? After this runaround and saying the call wait time is 70 minutes has ensured I will NEVER EVER even think about buying a Dyson product and I will let anyone else know. As a member of Which I will be contacting them today

2 months ago

Shazia-shahzadNew Member

asked in General discussion

How can I get help with replacement parts for my machine?

Hi my dyson wand is broke just by vacuuming (Moderation edit - title updated)

2 months ago

ihatedysn2024New Member

posted in General discussion

literal worst customer service of my life.

Been WEEKS trying to get a less than two year vacuum replaced because the bar stopped spinning. First they sent it back LITERALLY broken and in pieces. Now I’m “waiting” for a replacement but it’s been several weeks with no response or updates. Don’t even try to get a hold of someone who has power or a freaking update. I’ve spent over 5 hours trying to get a working vacuum Dyson. 3 hours on chat and over 2 hours on hold on the phone. I literally have lost more money figuring this out than it costs to buy a freaking Hoover Vacuum. I will literally never buy anything Dyson again. I can’t stress enough on how you all need to spend your money elsewhere. Dyson is terrible. I repeat DYSON IS TERRIBLE!

2 months ago

Dunc101New Member

asked in General discussion

Ball animal 3 available in the UK?

Hi all - noob question time! :) Having had no joy talking to a couple of different Dyson.co.uk chat experts (?), can anyone here confirm, or direct me to where I can confirm, when the ball animal 3 will be available in the UK? At the moment the UK site just lists the ball animal (v1?) with an AW power rating of 90 at the hose, 68 at the cleaner head. However, the US site lists two different models:ball animal 2 - 290AW ‘standard’ and boost modeball animal 3 - 290AW boost mode only. The UK Dyson team seem to be unable to / cannot engage with the US Dyson team. None of the AW metrics are comparable between US and UK sites, however, the ball animal 3 look to be the newest and most powerful Dyson vacuum advertised at 290AW suction power. Questions, which Ive not managed to get answers to:what is 290AW suction when measured at the hose, and at the cleaner head? (for comparison against the only UK model) when will / how can I buy the Ball Animal 3 here in the UK?Thanks!

2 months ago

kldNovice Member

asked in General discussion

UP15 Bin Assembly

I need to replace my UP15 small ball multi-floor bin assembly as the clip on the base lid has broken off.Everywhere is out of stock. Is there another model that will be compatible with UP15. Apart from that the vacum works fine. thanks !

2 months ago

ValentinaNew Member

asked in General discussion

After purchase return...Customer service is Zero...polite but actioneless

I have received a Ball animal multyfloor Dyson vacuum cleaner on 26 September.I have used it twice and only after second use, I realised the wrist pain I have developed linked to use of the product. It is too heavy and impacting my wrist badly, after second use I have to take a painkiller to able to sleep at night.On 10 October at 09:45, I have rung Dyson’s customer service team, was waiting for a connection good 20 min before a nice and very polite gentlemen spoken to me and express all his apologies waiting time and my wrist issue. He reassured that DPD will soon contact me and collect the machine. The refund would follow shortly Dyson will get product back. I was very pleased with outcome and 20 min of waiting seems like worse it!When one week later no one contacted me, on 17 October at 14:11, I have rung again. This time a nice polite lady was ever so sorry to hear no one contacted me and reassured that on Friday 20th October DPD will come and collect the machine. What a surprise,

3 months ago

jenniferarizonaNew Member

asked in General discussion

Warranty Replacement

Dyson received my vacuum on October 25th. I was told the replacement would be expedited. On the 2nd, I was told that I would recieve the tracking for my replacement within 24 hours. Today, I was told they submitted the for expedited which will be another 5-7 business days. I REALLY need a vacuum. We have pets and humans with allergies and it has been over 2 weeks since I have been able to vacuum my house. Please help!!!!!!

3 months ago

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General discussion

Impressed with my Dyson upright DC40SPOTLIGHTED POST

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