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Jack
Dyson Community Manager
3 years ago

Community news and information

Meet the team. See what's new on the Community

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  • Dyson Community introduction

    Article by
    Jack
    Jack
    Topic Dyson Community introduction

  • Community Content Calendar

    Discussion by
    Stuart
    Stuart

  • Dyson Community Guidelines / Code of Conduct

    Article by
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    Stuart
56 Posts
Jack
Dyson Community Manager
JackDyson Community Manager
published in Community news and information
Engineering the Dyson WashG1™ wet cleanerNews

Hear from the engineers behind Dyson's latest technology, the Dyson WashG1™ wet floor cleaner for hard floors. Effortlessly glides Motorised counter-rotating microfibre rollers spin in opposite directions, making the wet cleaner easy to manoeuvre. It reaches low under furniture and into awkward spaces. Precision-controlled hydration Tackle anything from light spills to sticky liquids and dried-on dirt, with three cleaning modes. Set the hydration level to suit the task. Plus there’s a Max mode for tough stains. Up to 35 minutes of run time A click-in battery, with four lithium-ion cells, delivers up to 35 minutes of run time across up to 290sqm, the size of a tennis court. Separated hygienic disposal Our unique system automatically separates dry debris from the dirty water – for hygienic, no-touch waste disposal. Cleans hard floors. And even cleans itself. In just 140 seconds, the Dyson WashG1™ wet cleaner Self-clean cycle flushes the whole system clean while it charges – ready for you

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Jack
Dyson Community Manager
JackDyson Community Manager
published in Community news and information
Introducing the new Dyson Chitosan™ styling range NEWS - HAIRCARE

The Dyson Chitosan™ styling range Introducing new Dyson Chitosan™ styling range - Dyson Chitosan™ Pre-style cream and Dyson Chitosan™ Post-style serum. Our first hair care formulations, developed to give your styles flexible all-day hold, with natural movement and shine – for all hair types. The range is powered by chitosan, a complex macromolecule derived from the cell walls of oyster mushrooms and engineered with Dyson Triodetic™ technology. Dyson Chitosan™ is designed to combat the problems of other styling formulations which use simple polymers that lock hair strands together like glue. With our formulas, the complex macromolecule helps create flexible bonds that support hair strand by strand, for twice the hold, and without the crunch. Our pre-style cream transforms from a cream to a serum in your hands for even application, giving touchable, long-lasting hold with a natural feel. Four variants have been engineered for all hair types. Our post-style cream holds and defines your en

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in Community news and information
Dyson Supersonic r™ Professional hair dryer: Behind the scenes at Stella McCartney’s AW24News

To celebrate the recent launch of the Dyson Supersonic r™ Professional hair dryer, we look back to the Stella McCartney Autumn/Winter 2024 show in Paris. Eugene Souleiman curated the sleek runway looks using the Dyson Supersonic r ™ Professional hair dryer and Flyaway attachment. Learn more about the Dyson Supersonic r™ Professional hair dryer

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in Community news and information
Backstage with the Dyson Supersonic r™ Professional hair dryer at the Issey Miyake AW24 showNews

Anthony Turner, lead stylist at the Issey Miyake AW24 show shares the inspiration behind the hair styles and how he’s using the Dyson Supersonic r ™ Professional hair dryer. Learn more about the Dyson Supersonic r™ Professional hair dryer

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in Community news and information
Dyson Zone™ headphones go on tour with tennis pro Jess PegulaNews

Discover how the Dyson Zone™ noise-cancelling headphones help tennis pro Jess Pegula keep her focus on and off the court. Learn more Find out more about Dyson Zone™ noise cancelling headphones here on the Dyson Community forum:

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in Community news and information
Engineering the new Dyson Supersonic r™ Professional hair dryerNews

Engineers and Global Styling Ambassadors – together. The new Dyson Supersonic r™ Professional hair dryer is ergonomically engineered for professional stylists. It streamlines and evenly heats powerful airflow that dries hair precisely, with no heat damage to protect natural shine. Dyson engineers were tasked to create the smallest hair dryer with powerful precision. This meant doubling down on the core technology within the Dyson Supersonic™ hair dryer – particularly heater technology, motor performance, and attachments – re-engineering a machine to deliver precision for professionals in an entirely new form factor. Intelligent Radio Frequency Identification (RFID) sensors in each attachment communicate with the hair dryer, automatically adjusting the motor and heater to deliver optimal airflow and temperature. The depth-loaded filter is engineered to capture professional pollutants such as hair sprays and airborne styling products within a salon in a 3D mesh design, to protect machine

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in Community news and information
Dyson Global Air Quality StudyNews

2.5 million Dyson air purifiers have revealed what’s in the air we breathe – pollutants like PM2.5, VOCs, NO₂ and formaldehyde. When comparing indoor and outdoor air quality, we discovered that – in 85% of cases – air quality was worse indoors. This vital data is improving global awareness of air quality and helps us learn how to improve it. Such as with the development of our specially engineered air purifiers, like our Dyson Purifier Big+Quiet™ Formaldehyde which has been designed to capture allergens and pollutants as well as destroy formaldehyde present indoors. Find out more on the air quality study here: https://www.dyson.co.uk/newsroom/overview/news/Jan-2024/dyson-connected-data-study For help finding the right Dyson purifier for your needs, take a look at our Help Me Choose page:

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Jack
Dyson Community Manager
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Community Update - New Community Manager - October 2023COMMUNITY UPDATE

Hello Everyone! Today’s update is slightly different to those I’ve shared previously - effective on the 3rd November, I’ll be stepping away from managing the Community, and moving onto a new project here at Dyson. This news of course brings an opportunity for change in management and I would like to therefore introduce the NEW Community Manager, my friend and colleague @Jack. Jack isn’t new to either Dyson or the Community, and is passionate about both! He’s been working at Dyson for over 12 years in various functions, and like myself he’s expert in Dyson technology and committed to ensuring the highest standard of customer experience. I know that you’ll be in great hands with Jack! On a personal note, I’d like to take the opportunity to thank each of you! Working on the Community has been a highlight in my career. From redefining how we engage with our owners, integrating the platform into Dyson’s Care ethos and helping to drive it’s expansion through multiple phases, right through in

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Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Community Newsletter/Update - September 2023COMMUNITY NEWSLETTER

We're excited to bring you the next edition of our Community Newsletter! The eagled eyed among you will have noticed our last newsletter was back in the Summer, don’t worry we didn’t forget about this - we’ve simply switched to a quarterly format 😁! With this switch in formats, we’ll be sharing news in a new way. Community updates and latest additions will be shared under the ‘At-a-Glance’ sections, while the ‘Community tips’ will be used to highlighting how to get the best out of the platform and spotlighting key members. So, let's dive right in! At-a-Glance On the road to making the community the best place it can be, we wanted to focus making everyone's experience easier - looking to answer some of our top questions, in addition to pointing everyone in the right place to make informed decision about their next purchase. In support of this, over the last few months we’ve released several new articles and updated some of our existing ‘How To:’ content. Here’s a summary of what's new

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Gold Level Contributor
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Joining MyDyson™ and registering your Dyson machines

Registering your machines and unlocking exclusive benefits has never been easier. The MyDyson™ experience has been updated to support you with everything you need, all in one place. There are various new benefits personalised to your machine, including how-to guides, support and troubleshooting, and the ability to easily locate and order spares and accessories. To get started, select from either the web option or our exciting new MyDyson™ app. If you’ve already joined MyDyson™, simply download the new MyDyson™ app and enjoy the experience, on the move, any time of the day. For anyone that already has the Dyson app, with auto-update enabled through the App store, your existing version will update automatically. MyDyson™ – Dyson website Joining MyDyson™ and registering your machines gives you instant access to how-to guides, tailored support and more. And it's quick and easy. Follow our ‘Machine registration’ link to get started. MyDyson™ app – Apple and Android The MyDyson™ app will be

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Stuart
Dyson Community Manager
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Dyson V15s Detect Submarine™ - Now available in Germany, Singapore, China, Hong Kong, Japan, Korea and IndiaCORDLESS VACUUM

Great news! The Dyson V15s Detect Submarine™ is now available for pre sale across Germany, Singapore, China, Hong Kong, Japan, Korea and India - explore the technology behind the Dyson V15s Detect Submarine™ on the Dyson website by Visiting Dyson.com. In case you missed our Dyson V15s Detect Submarine™ - Now available in Australia and New Zealand, here’s a reminder of the key features across the Dyson V15s Detect Submarine range. Pet mess The wet dry vacuum removes pet food and muddy paw prints from kitchens and busy entrance ways. Cooking spills Removes dry, wet kitchen debris, fine dust, and stains simultaneously. Mealtime clean-ups Easy to push and pull even around the corners and table legs. Bathroom stains Spot cleans, removing stains and spills - when used on hard floors. Automatically deep cleans on carpet and hard floors Digital Motorbar™ cleaner head powerfully sucks up dust and hair from all floors, and anti-tangle technology prevents interruption. While 7,815 stiff nylon bri

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in Community news and information
Introducing the Dyson Car+Boat™ handheld vacuumNEWS - FLOORCARE

Introducing the Dyson Car+Boat™ handheld vacuum The most powerful handheld vacuum. For deep cleaning on the go. Compact and lightweight. For cleaning your car, boat and awkward spaces. Up to 50 minutes of fade-free suction power. Tools for every surface The Dyson Car+Boat™ handheld vacuum is engineered to clean hard to reach and awkward spaces – in your home, car or boat. Cleans debris from hard surfaces, upholstery and mattresses at home, or on the go. The Dyson Car+Boat™ handheld vacuum is available now from - Dyson.com Dyson.co.uk Dyson.com.au Rolling out soon to other markets. Keep an eye on Dyson.com for local updates! Find out more

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Jack
Dyson Community Manager
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Announcement: The Dyson 360 Vis Nav™ robotic vacuum launches on the CommunityROBOT VACUUM

Earlier this week in Tokyo, Japan, James Dyson unveiled the next generation of intelligent robotic vacuum cleaners - the Dyson 360 Vis Nav™ robotic vacuum. Today, we’re very excited to make an announcement of our own! We’ve updated our existing robot content to include the Dyson 360 Vis Nav™ robotic vacuum - adding to the already rich content we have to support owners with product onboarding, in-app functionality, through to maintenance and common queries. This update includes: An update to our TWO existing community sections - For the discussion and sharing of product knowledge; Homepage Category - ‘Robot vacuums’. Knowledge base Category - ‘Robot vacuums’. Updated copy, onboarding and support material, including embeddable YouTube links applied to our existing 33 articles and 8 subcategories - individually designed to help onboard and support owners; Robot vacuums subcategories; General discussion - For general discussion and help. Setting up your home - For discussion and advice on

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Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Becoming a Community SuperuserSUPERUSER

Even before we created the Dyson Community, we set ourselves some very clear goals on what it should be, what it should look like and how it should support Dyson owners and platform visitors alike. We wanted to build an engaging community, with a rich knowledge base, where anyone can share their knowledge, offer insights, form connections, learn more about their machines and ultimately support one another. We’ve made a lot of progress in this space already and we know there is still so much more we can do to support you all and recognise you for your contributions. That’s why were introducing our latest reward, the Superuser! What is a Superuser? The Community is more than the sum of its parts - it’s about you. Our owners, our advocates, our enthusiasts, our everyday users. As we want all of you to be involved in shaping the Community, supporting one another, and to be recognised for your engagement as a top supporter, we’re making this new rank available as a reward to our top contrib

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Jack
Dyson Community Manager
JackDyson Community Manager
published in Community news and information
Dyson celebrates innovation in new Store on Mercer Street, SoHo, New YorkNews

On September 4th, we celebrated the opening of our second store in New York, Dyson Store SoHo at historic 155 Mercer Street. James Dyson and Jake Dyson officially welcomed attendees and helped kick off the event with demonstrations of Dyson Chitosan™ styling products and Dyson OnTrac™ headphones, encouraging guests to get hands on with our latest technologies and enjoy the experience. Learn more

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Jack
Dyson Community Manager
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Introducing the Dyson Submarine™ wet roller headCORDLESS VACUUM

From St James Power Station, Singapore, Chief Technology Officer, John Churchill unveiled the Dyson Submarine™ wet roller head whilst giving a glimpse into Dyson’s vision of the future of clean homes, borne of decades of expertise in filtration, airflow, motors, software, and robotics. The Dyson Submarine™ wet roller head delivers just the right amount of water to effectively remove spills, stains, and small debris from hard floors. To achieve an optimum ‘clean floor’ finish without over saturating, the wet roller head has been engineered with an eight-point hydration system, using a pressurised chamber for even water distribution across the full width of the roller. The motor-driven microfibre roller removes spills, tough stains and small debris, covering flooring up to 110m, thanks to a 300ml clean water tank. A durable plate extracts contaminated water from the wet roller and deposits it into a separate waste-water tank to ensure no dirt and debris is transferred back onto the floor

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Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Introducing the Dyson Supersonic™ hair dryer Flyaway smootherHAIR CARE

Great news! The latest attachment for the Dyson Supersonic™ hair dryer, the Flyaway smoother is now available in the US. The Flyaway smoother has a rotating mechanism that allows for a multi-functional styling tool. With two styling modes in one attachment. To switch modes, simply rotate the end cap of the attachment until you hear an audible ‘click’ sound. Please note, this Dyson Flyaway smoother is not compatible with the Dyson Supersonic Nural™ hair dryer, or the Dyson Supersonic r™ hair dryer. Style modes Smoothing mode Coanda airflow attracts hair to the surface of the brush. Air is then propelled along the hair strands for a smooth, straighter style. Flyaway mode Switch modes to focus the Coanda airflow and lift longer hairs to the front, hiding flyaways below. Use on dry hair for a shiny finish. Please note. The Flyaway smoother is part of the Dyson Supersonic™ hair dryer offering in certain countries. Please check your local Dyson website for the latest information. Want a simp

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Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Introducing the Dyson Purifier Big+Quiet FormaldehydeAIR TREATMENT

The Dyson Purifier Big+Quiet Formaldehyde is designed specifically for large, open-plan spaces, with the Dyson HEPA Big+Quiet purifier engineered specifically for simplicity in shared, commercial spaces. New Cone Aerodynamics delivers 10-metre projection, with the Dyson Purifier Big+Quiet Formaldehyde BP04 and Dyson HEPA Big+Quiet purifier BP06 model fitted with the new CO2 sensor, which indicates when to ventilate. Alongside its powerful projection, the Dyson Purifier Big+Quiet is engineered to operate quietly, producing just 56 decibels of noise - making it our quietest yet most powerful purifier. To learn more about the Dyson Purifier Big+Quiet Formaldehyde, visit the Future of clean article. Be among the first to hear when the Dyson Purifier Big+Quiet Formaldehyde will be available in your market, don’t forget to register your interest via the sign up page in your market.

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Jack
Dyson Community Manager
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Introducing the Dyson Airstrait™ straightenerHAIR CARE

With the launch of our latest hair care innovation - the Dyson Airstrait™ straightener - we’re excited to expand the Hair care category here on the Dyson Community to incorporate this exciting new machine. Wet to dry styling, with precise airflow. No hot plates. No heat damage. Learn how to get started, switch between styling modes, and complete routine maintenance. Here’s a summary of everything that's new and that’s changed: Three new articles - With the focus on styling and maintenance; Dyson Airstrait™ straightener - Styling Maintaining your Dyson Airstrait™ straightener The Dyson Airstrait™ straightener: Wet and Dry styling modes Amending five updated articles, individually designed to help onboard and support owners: Dyson Hair care: Getting started Understanding which Hair care machine I own Hair care styling tips: straighteners, airwrap multi-styler and hair dryer Dyson Airstrait™ straightener/Dyson Corrale™ straightener - Do they automatically switch off? How to: Style your ha

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Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Introducing the new Diffuser and Large round volumising brush for the Dyson Airwrap™ multi-stylerHAIR CARE

You asked. Dyson listened. ​ The new Dyson Airwrap™ Complete Long Diffuse multi-styler introduces two new attachments: the Large round volumising brush, and the Diffuser. And good news if you’re already a Dyson Airwrap™ owner - both attachments are compatible with all current and previous generation Dyson Airwrap™​ machines! Give your curls and coils that extra bounce with the new Diffuser - engineered to simulate natural drying and reduce frizz:​ Create that salon-worthy blow out look using the new Large round volumising brush – a larger brush for longer hair: The new Dyson Airwrap™ Complete Long Diffuse multi-styler is available now in the US, and coming soon to other regions. Take a look on Dyson.com. If you’re already a Dyson Airwrap™ owner, the Large round volumising brush and the Diffuser will be available to order separately for your machine within the next few weeks. Explore the entire range by visiting our Hair care category on Dyson.com.

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Stuart
Dyson Community Manager
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Introducing the special-edition Ceramic Pop colourwayHAIR CARE

Introducing the special-edition Ceramic Pop colourway, available across the Dyson Supersonic™ hair dryer, Dyson Airwrap™ multi-styler, and Dyson Corrale™ straightener range. This is a colourful call-back to the 1986’s launch of the Dyson G-Force in Japan. Showing in a beautiful Blush Pink, Topaz and Patina. Take a look at the Ceramic Pop colourway for each of the machines below: Dyson Supersonic™ hair dryer View the machine on the Dyson US website here. Dyson Airwrap™ multi-styler View the machine on the Dyson US website here. Dyson Corrale™ straightener View the machine on the Dyson US website here. This colourway is now available in the US, Japan, Korea and China. Rolling out to markets globally throughout 2023. Explore the range by visiting our Hair care category on Dyson.com. We’re keen to hear thoughts on this new colourway, let us know in the comments below.

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Stuart
Dyson Community Manager
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Welcome to all our new users

Yesterdays App Release - 5.1.21420 saw us expanding the Dyson Link App Community into the USA, Australia, New Zealand, Thailand, India, Malaysia, Philippines, Singapore and Hong Kong regions. This now means that users in these regions, with a registered EC (Environmental Care) machine can start to browse, interact and use the community site. Here are a few tips for getting started: The search bar at the top of the Community Homepage searches the entire site. This shows content from both our help and support articles and that which has been created by other users. If you can’t find what you are after here, feel free to create your own topic. The Knowledge base hosts a variety of help and support articles. These range from network compatibility, key features of the app, general machine set up and maintenance through to commonly asked questions. Access it by either clicking on the Knowledge Base link or through the drop-down menu on the Community Homepage. If you’ve not already done so, c

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Stuart
Dyson Community Manager
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Dyson V15s Detect Submarine™ - Now available in Australia and New ZealandCORDLESS VACUUM

Great news! The Dyson V15s Detect Submarine™ is now available for pre sale at Dyson.com.au & Dyson.co.nz - explore the technology behind the Dyson V15s Detect Submarine™ on the website by click on the corresponding links. This latest drop, deals with yours - cleaning up spills, splats, dirt and hair. Pet mess The wet dry vacuum removes pet food and muddy paw prints from kitchens and busy entrance ways. Cooking spills Removes dry, wet kitchen debris, fine dust, and stains simultaneously. Mealtime clean-ups Easy to push and pull even around the corners and table legs. Bathroom stains Spot cleans, removing stains and spills - when used on hard floors. Automatically deep cleans on carpet and hard floors Digital Motorbar™ cleaner head powerfully sucks up dust and hair from all floors, and anti-tangle technology prevents interruption. While 7,815 stiff nylon bristles drive deep to remove ground-in dirt from rugs and carpets. With the news that the Dyson V15s Detect Submarine™ wet and dry cle

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Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Introducing the Dyson 360 Vis Nav™ robot vacuumROBOT VACUUM

From Tokyo, Japan, James Dyson unveiled the next generation of intelligent robotic vacuum cleaners - the Dyson 360 Vis Nav™ robotic vacuum. The Dyson 360 Vis Nav™ robot vacuum has sensors that detect the edges of a room, and redirect suction through a side-actuator for precision edge cleaning – solving one of the biggest challenges for any robot – edge cleaning. Its high-level processor thinks and adapts, capable of pinpointing its position to within 71mm. Dyson cordless vacuum technology uses acoustic piezo sensors to count and categorise dust particles, informing owners via LCD screen when to move on, or continue cleaning. These readings also determine the suction power required for the task, automatically adjusting power levels. To learn more about the Dyson 360 Vis Nav™ robotic vacuum, the unique Simultaneous Localisation and Mapping (SLAM) technology, including dust detection, obstacle avoidance and wall detection, visit the Future of clean article. Be among the first to hear when

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Charliebrown
Gold Level Contributor
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Community Newsletter - June 2023COMMUNITY NEWSLETTER

Welcome to June’s edition of our newsletter. Hello to all our new members, those that are returning and those that’s still considering joining us, it’s great to have you here! Every time you interacted with an article, leave a ‘like’, comment, suggestion, or feedback, it all helps our community grow 😃! Let’s start by looking at what our team have been working on this last month. And highlight the NEW content that hit the community in June. Competition and Polls On the road to making the community the best place it can be, and growing the platforms content, it's super important that we have your input and insight into our technology. We’re therefore trailing something new, Competitions and Polls - each designed to gather input across our categories, with a very specifically goal. To inform our teams on the type of content our owners would like to see featured on the community and beyond, whilst adding a level of fun! So far we’ve posted: Dyson Zone™️ headphones: Photo Competition Dyson

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Stuart
Dyson Community Manager

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