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Kimforbes54New Member

General discussion

My hair is completely broken! Did anyone else airwrap damaged or break their hair?

Airwrap has broken my hair. Anyone else had this issue. Where is see splinters of my hair in the filter. I have stopped using it for 2 weeks now. (Moderator Edit - Tags Added)

6 hours ago

diana.suhovichNew Member

General discussion

Airwrap Volumizing Damaged My Hair

Hi everyone! In the last couple of months, my volumizing brush head has been burning the ends of my hair. Thankfully, I contacted Dyson and they were more than willing to send me a replacement. Am I the only one with this issue? I purchased my machine in 2021. (Moderation Edit - Tags Added/Category Updated)

6 hours ago

michellepoyntNew Member

Tips and tricks

any one got the Dyson air straight and any tips please

Hi everyone just got my Dyson airstraight and am really impressed with it , not quite got it right in the back yet so wondered if anyone had any tips how to tackle the hair in the back 🤦🏻‍♀️

8 hours ago

GluRookie Member

Using your cordless vacuum

Dyson Gen5 to pick drill dust - Durability

Initial Impressions:After purchasing the Gen5 Detect, which is my first Dyson by the way, I was very pleased with how well it works from my initial tests. But, it gives me a sense that it's fragile, especially after a family relative told me that it can easily break with very fine particles. One example they gave was drill dust.Usage Context:I need to drill holes in walls 1-3 times a year, not for a full renovation, but for tasks like mounting the Dyson dock or hanging a couple of pictures or shelves. Additionally, I plan to use it occasionally for cleaning the interior of my car.Concerns and Questions:Is it okay to vacuum up the dust while drilling? Are there specific things that this vacuum can't handle? I don’t expect it to manage large chunks of rocks, glass, or liquids, but I would like it to perform similarly to the cheap corded vacuum I had before.

10 hours ago

CleaningLady21New Member

General discussion

Pulsating vacuum v7 and no response from customer service

I have completed all of the troubleshooting steps to my v7 vacuum pulsating, and have been trying to get a hold of customer support via chat and phone and have not been connected to anyone via chat in over an hour, and the phone line is useless because it only gives me the option to send me a text with troubleshooting tips which I have already done then drops the call. This is a very expensive vacuum to be buying additional/replacement parts for it is not necessary which is why I am looking to speak to someone. This is ridiculous!

11 hours ago

Naters69New Member

Ask the Community

V12 detect battery

Hello everyone! I love my V12 Detect slim vacuum but not being able to buy a battery is getting a bit ridiculous. I signed up for them to notify me a year or more ago when the vaccum first came out. I also used my mother's email address and my girlfriends thinking it would increase my odds of getting one. We still have yet to receive an email saying stock was available. I also contacted Dyson by phone and chat, but still no luck. I would recommend this vacuum to everyone if it wasn't for the battery issue. The vacuum cleans so incredibly well! Does anyone know of a last shot chance of getting a battery? I've literally tried everything.

12 hours ago

ashton0000New Member

General discussion

Treatment of professionals has tarnished my impression of the brand.

I am the owner of a hair salon in my city and we all use Dyson Supersonic Professional hair dryers. Our clients expect an elevated and high end experience and we have been very proud to represent Dyson as our tool of choice. Recently I returned my hair dryer for a simple warranty claim. My agent was polite and told me it would only be 7 - 14 days before I had my new dryer. Fast forward to now, I have spoken to three more agents trying to confirm updates on my order and have only just now been informed the Supersonic Pro is out of stock. Had i known this before, I would have simply purchased a new Supersonic at my local beauty supply to use in the meantime. Now, it has almost been a month and I have been losing valuable time behind the chair using a cheap, off brand dryer. All agents have refused to escalate my issue to case managers and I am now having to take my issue public. Poor treatment of any of your customers is unacceptable, but especially when we are relying on your product t

13 hours ago

arieltucci83Rookie Member

General discussion

professional model of supersonic hair dryer out of stock….. still

I have been a long time loyal customer of Dyson hair care technology. I’ve been using the supersonic professional dryer for the past 7 to 8 years. I bought the newer model maybe a year ago and it just stopped blowing hot air.My first dealings with support promised a swift Return/exchange however they were out of stock. I’ve since then, spoken with three different people on separate occasions and have been told three separate things.I am struggling to perform the quality of work that I’m used to giving my clients.I’ve also had to spend money on a subpar replacement dryer. Does anyone know what’s actually going on? I feel like there’s more to the story here… the filter definitely seemed like it was going to be an issue with this model.Honesty and transparency would be appreciated as we’re (sounded like there are a lot of professionals in the same boat) stuck here, waiting in the dark.

13 hours ago

EfanNew Member

Ask the Community

when can I get a refund for the item which I returned in July 2023?

It’s been almost 9 months since I returned a soft roller cleaner head. Whenever I contacted the customer service via chat, WhatsApp, they said it would be refunded between 24-48 hours. HOWEVER, it’s 25 April of today . Is it reasonable to arrange a refund for 9 months. I literally wanted to know How can I be refunded? They always asked me about the tracking number, case ID, and the receipt, and I sent all of them upon request. Is it possible to get my money back? My case ID is ID 38022693.

13 hours ago

RogerHNew Member

Tips and tricks

Battery disposal/recycling

Where can you dispose of or recycle a Dyson V8 vacuum Lithium ion battery in Auckland, NZ

14 hours ago

CleaningLady21New Member

General discussion

Pulsating vacuum v7 and no response from customer service

11 hours ago

Naters69New Member

Ask the Community

V12 detect battery

12 hours ago

arieltucci83Rookie Member

General discussion

professional model of supersonic hair dryer out of stock….. still

13 hours ago

EfanNew Member

Ask the Community

when can I get a refund for the item which I returned in July 2023?

13 hours ago

RogerHNew Member

Tips and tricks

Julia-xNew Member

Tips and tricks

Dyson V10 does not charge

HiFirst of all I have to apologise if there are faults in language and grammar,This is caused because I am german.my V10 cleaner does not charge always. Sometimes if the plug of the charger is inserted into the socketon the V10 the blue lights do not flash. If I wiggle the plug several times it starts charging.so it seems that the socket at the unit is defective, I checked visually but there is nothing to be seen.maybe someone does know how to fix this problem.! RegardsJulia-x

15 hours ago

malikmNew Member

Ask the Community

Dyson Airwrap

I got airwrap as a birthday gift few years ago, and hardly use it to blow dry or straighten my hair because the handle is too heavy nad pain my fingers due to arthritis. what are my options of replacing or returning?

15 hours ago

spinnockNew Member

Tips and tricks

Dyson Superson, shocking customer Service

I own 2 Dyson products and have been a loyal Dyson fan for the last 8years. My experience with trying to get a replacement for my Dyson supersonic has been extremely frustrating:8th April - called Dyson customer service, spoke to a lady who took me through checks and then advised she is sending out a replacement for my Dyson Supersonic. very pleasant and helpful 19th April - call back to customer services as the hairdryer has not turned up, am advise that as the colour of the replacement was not in stock, so the order was cancelled (no one sent a message). I state that I don’t mind what colour hairdryer I get I just need a replacement as I would like to wash my hair. The customer service lady goes away and checks stock, advises me that they have stock and she will send out again. Very Pleasant and helpful 24th April 8;30am - call customer services, who looks at the notes and advises that the colour that I want is not in stock, I state that the colour doesn’t matter and she starts sayin

15 hours ago

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