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General discussion

Got a query that's pretty general about your Dyson cordless vacuum? Get an answer from the Dyson Community here.

  • 555 Posts
  • 1,540 Replies

555 Posts

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Martino2579Rookie Member
asked in General discussion

Having problems getting a vacuum head under warranty - Stock issues

I have a Dyson V15 which is really excellent.  However the wheel has broken off one of the heads. I have claimed under warranty and twice the part has been ordered and twice cancelled due to non availability of the part.  How can I get this part before my warranty expires?

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10 months ago
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Rocketrs8Rookie Member
asked in General discussion

V11 Absolute - Motor not being triggered - Any suggestions?

Hi,I have a Dyson v11 absolute which was working fine. I went to go use it the other day after a few days of using it prior and it will not start sucking. The trigger has zero response and the two LED lights on the base station do not light up. The battery is fully charged and is accepting power. The LCD screen is fully functional too. I followed the support steps of ensuring there were no blockages and to remove debris etc etc from the bin and other places. Nothing seems to be helping though. I thought maybe there could be a blockage within the motor? Has anyone had something like this before? (Moderation Edit - Tags Added)

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10 months ago
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ankooshsoniNew Member
posted in General discussion

GEN5 DETECT ABSOLUTE LCD NOT WORKING - BLANK SCREEN

GEN5 DETECT ABSOLUTE Vaccum cleaned LCD SCREEN IS BLANK. It was working and visible earlier but went blank today. I have bought this unit 2 days ago. What could I do to get my LCD screen working again ? 

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DavidTaylor
10 months ago
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petew97Rookie Member
asked in General discussion

Is the V15 floor head compatible with the V11?

Hi there, I was wondering if I can use the v15 floor head (not the laser fluffy head) on the v11? Will it be able to change suction depending on floor type like the v11 torque drive head? I really like the hair removal vanes on the v15 head but want the auto mode feature of my v11 to work with it. thank you in advance!

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10 months ago
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colinjeffreysRookie Member
asked in General discussion

Help My DC44 Animal has no power!

Hi allI have a brilliant DC44 Animal which has lost all power…..not sure if its the battery or the charger.After plugging in the unit the green charge light is not showing on the charging unit.Not sure if its the battery that needs replacing or the charging unit??Any clues please?Cheers Colin

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10 months ago
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Janice28Rookie Member
posted in General discussion

Charging V8 cordless vacuum.

How long does a full charge last (V8 cordless vaccum) ?One bed bungalow, only had vaccum one week, regretting it now. Requiring frequent charging. Thanks. 

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10 months ago
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Paul ReadingNovice Member
posted in General discussion

Feedback on expanding the battery capacity on the V7?

I have a V7 and when new the battery lasts for only a few minutes. The supplied battery capacity is simply rubbish. If you buy a Maoist power tool you can get batteries that allow you to work for hours drilling and screwing. What I don’t understand is why Dyson do not offer a huge battery as an optional extra. I personally know that most of the super yacht industry threw out these machines over this issue and I find it hopeless trying to use it on my boat. For a number of years Dyson was hawking these at the boat how at huge expense for a stand but they are not fit for purpose. The stupid thing is the fix is easy< sell batteries that will run for say 40 minutes.

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10 months ago
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Christw2Rookie Member
asked in General discussion

18 month old Dyson V10 stick vacuum cleaner dead as a dodo - Ideas?

I bought and paid $740 for this Dyson V10 sick vacuum cleaner 18 months ago and is only used very little just normal use around the home. I went to use it yesterday and blue light flashes for abut 2 seconds when I pull the trigger but NOTHING, it is dead.This is still under the 2 year warranty, any ideas as to what to do here? Any one else had this problem?Chris. (Moderation Edit - Tags Added/Category Updated)

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10 months ago
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JanieRookie Member
asked in General discussion

Register machine without known purchase date

I bought my V11 cordless approx. 3-5 years ago and never registered it online.I need some help with current issues and want to search the parts however I can’t do this without registering my machine online.  I have the serial number (obviously!) but don’t remember the date (letalone the year!) it was purchased.  All I know is prior covid years.  So how does one register the machine if it’s not possible to register without the purchase date.  ThanksRegardsJanie.

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10 months ago
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simon132New Member
asked in General discussion

Dyson v11 - Is this the absolute model?

HiI just wanted to check if the product below is a v1 absolute?  Or is it an earlier version of the v11?  I was keen to buy the absolute version.thanks!https://www.currys.co.uk/products/dyson-v11-cordless-vacuum-cleaner-nickel-and-blue-10250123.html 

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10 months ago
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rodminNew Member
asked in General discussion

Does anyone know the DC35 Cordless wand Part Number?

Hi I have a DC35 and ive lost the extension/wand and look for a part number to order a new one 

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10 months ago
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ElsakiNew Member
asked in General discussion

Dyson v15 different models vs price - Is there a difference?

Is there a difference, except for the colour, between Dyson V15 Detect Absolute Yellow/Nickel and Dyson V15 Absolute Detect??  I’m asking because they have a remarkable difference in the price here in Greece. 

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Gold Level Contributor
10 months ago
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jacrewNovice Member
asked in General discussion

Dyson V12 detect replacement battery - No stock in the US

Hello I was wondering when the v12 detect battery will come back in stock?

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Gold Level Contributor
10 months ago
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DjorisRookie Member
posted in General discussion

Seeking advice on choosing the best cordless Dyson vacuum cleaner for daily use

Hi all 👋 I am hoping to tap into the collective wisdom here as I'm considering purchasing a new Dyson cordless vacuum cleaner. I have some specific needs that I am hoping to get advice on. Kitchen Use: The primary use will be daily cleanups under the kitchen table, where my children, including a baby, often spill a variety of food and liquids. General Home Use: I would also like to use this vacuum for cleaning the rest of the home. The total area is approximately 300 square meters, although I can also still use my existing corded vacuum cleaner for some portions of the house. Old Wooden Floor: Part of the house features an old wooden floor, and I would want a vacuum that can handle such a delicate surface without causing any damage. Low Maintenance: Finally, I would prefer a model that requires as little maintenance as possible. Budget: While I'm ready to invest in a quality product, I'm hoping to not spend more money than necessary to meet my needs. I'm looking for the best v

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Stuart
Dyson Community Manager
10 months ago
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joannepetersNew Member
asked in General discussion

V15 Absolute LED Screen not working - Suggestions?

My vacuum is working and fully charged, but the LED screen is blank.  It was working last week so not sure what has happened.Has anyone else had this issue and know a quick fix?

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10 months ago
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perchNew Member
asked in General discussion

Gen5 detect (UK Version) charger - Where to purchase?

Hi All,How can I replace gen5 detect charger in UK ? ,customer service don’t seem to know when it will be available and don’t know how long.Many Thanks,Perch  (Moderation Edit - Tags Added/Category Updated)

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Gold Level Contributor
10 months ago
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joybringNovice Member
asked in General discussion

First-generation Dyson Outsize - Spare parts stock.

Need to purchase a replacement High Torque XL cleaner head Part no. 970426-05 and it has been out of stock for a ridiculous amount of time. My very expensive Dyson Outsize is barely 1 year old and it’s currently next to useless. Anyone have any luck in getting parts for the Outsize in the last 6-8 months? 

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10 months ago
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Rob EtchellsNew Member
asked in General discussion

Uninstalling a Dyson Gen5detect charging doc - Suggestions?

Does anyone know how to separate the base plate from the charging doc for the Gen5detect?I have had to remove the charging doc from the wall but have no idea how to remove the base plate so I can access the screws and reattach the base plate to another position.Thanks,Rob (Moderation Edit - Tags Added/Category Updated)

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10 months ago
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PeterLNew Member
asked in General discussion

Cordless V11 - Missing parts on arrival (John Lewis Purchase)

V11 i puchased a V11 from John Lewis and it arrived without a Motorbar cleaner head. Anybody had similar and a solution please?peter 

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DavidTaylor
10 months ago
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Bronze Level Contributor
higgsboyoBronze Level Contributor
asked in General discussion

Dyson V15 SV22 Charging Problem - Help (Solved)

Hi all, I have had a look around at other charging issue threads but mine seems a bit different. My V15 is 6 months old and has been working perfectly until now. Since I last used it and put it on charge I noticed that it was at only 25%. I used it today and ran it down to 10% and put it on charge for a few hours. the blue lights on the battery were flashing and the display on the Dyson showed 10% and charging. A few hours later, still the same charge levels. I have used a multimeter to check the output of the power adaptor and its only putting out 10v. Looking at the adaptor specs it should be putting out 30v. Can anyone confirm this please. I will send a WhatsApp to Dyson later in the week but just thought I would run this passed the community first.Cheers,Paul.  (Moderation Edit - Tags Added)

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Bronze Level Contributor
10 months ago
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Annie LinNew Member
posted in General discussion

Cordless - Repair or exchange request

The suction of my vacuum cleaner is very problematic. I often can’t suck it up and can’t suck it clean. Then when I use it, it will stop and stop by itself. What’s more, I always press the use switch button when I am using it, but I find that when I When I press the switch to suck the floor, I often stop and stop by myself, which makes my hands sore and sore. I don’t know why. I bought it at Harvey Norman in 2019, and it’s still there. Still under warranty, I went there and asked, but they told me to contact you directly, may I change new one

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10 months ago
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KaneshNew Member
asked in General discussion

Discrepancy within Serial Numbers

I bought a V11 Total Clean vacuum cleaner directly from Dyson, which was delivered yesterday, 19 June 2023 evening. Prior to the delivery, I received an email from do.not.reply@dyson.com on 18/06/2023 16:19, stating that the guarantee for my V11 is active. The email also stated the Serial Number of the V11. On 20 June 2023, when assembling the V11, I checked the actual serial number by removing the battery on the V11. Unfortunately, the serial numbers on the email and on the V11 did not match. So, I called Dyson and spoke to Lorna at 16:35 on 20 June 2023. She was not concerned about this discrepancy and when I insisted that Dyson investigate the discrepancy, she suggested that send a WhatsApp message to Dyson. Due to lack of exposure to WhatsApp, I preferred to use email. According to Lorna, WhatsApp is the only medium to interact with Dyson for such matters.  

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10 months ago
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Ben980New Member
posted in General discussion

Dyson Australia - Shocking Customer Support around the v11 outsize - Any suggestions?

Our V11 outsize was not functioning correctly from day 1 and it needed a new wand attachment, subsequently 1 month later the same thing happened. this time we were told it was the cyclone and we waited a month for the cyclone to arrive, when it did arrive it was the wrong colour. we then waited 13 months for the new one to arrive, when we took the Dyson to the store to have it replaced, they said there was an issue with the wand and the new cyclone, and they would have one with us within a week, 5 weeks then pass when they ship us a bright gold V15 wand (which is longer in size and no longer fitted into the wall mounted adaptor) they then said we “would” then changed that to “should” be able to get a different model as a replacement, as this model clearly has issues and after reading the forums there are many other users who have had the wand issue (clearly from the outsize being to heavy for the standard wand and wand coupling), then suffer with the stock problems and waiting times.. 

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11 months ago
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EilishNew Member
asked in General discussion

Dyson v6 animal pro + - Charging Issue - Help!

Hi all, she just started by herself and wouldnt turn off. Took her apart, cleaned her, let her dry fully, charged her, wont turn on and blue light flashing under max button. Please help.

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Gold Level Contributor
11 months ago
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Jaysta10kNew Member
posted in General discussion

Cordless v8 absolute - Poor Runtime

Hi all just purchased the V8 Pet Cordless from Argos yesterday and must say it’s absolute garbage the battery life is shocking 5 mins usage after a 5 hr charge its very heavy to hold for my wife who has RSI and you have to keep finger on the button to operate it what is that all about why is there not a basic on and off switch! I will be trusting this to Argos on Monday for a refund as it’s NOT fit for purpose and an absolute con at £330 for general usage time of around 5 mins after a 5 hour charge!

1
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Gold Level Contributor
11 months ago
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