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Jack
Dyson Community Manager
3 years ago

General Discussion

Got a general query about your Dyson OnTrac™ or Dyson Zone™ headphones? Get an answer from the Community here.

  • 60 Posts
  • 260 Replies

Key reads to help you get started (4)

  • How do I use my Travel visor for purification with my Dyson Zone™ headphones?

    Article by
    Stuart
    Stuart

  • Where can I see air quality readings from my Dyson Zone™ headphones?

    Article by
    Stuart
    Stuart

  • Where can I see 'Air’ information from my Dyson Zone™ headphones?

    Article by
    Stuart
    Stuart

  • How do I use the airflow controls on my Dyson Zone™ headphones?

    Article by
    Stuart
    Stuart
60 Posts
Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
Jake Dyson introduces the Dyson OnTrac™ headphonesNEWS - HEADPHONES

We’re proud to introduce the Dyson OnTrac™ headphones. With best-in-class Active Noise Cancellation and enhanced sound range. Engineered for all-day comfort. Watch as Jake Dyson explains the engineering journey that led to the Dyson OnTrac™ headphones. From our origins developing quiet vacuuming technology, to our expansion into making advanced noise cancellation for the Dyson Zone™ noise-cancelling headphones. Sign up to be notified as soon as the Dyson OnTrac™ headphones are available where you are! Dyson OnTrac™ headphones Choose from four colourways - CNC Copper, CNC Aluminium, CNC Black Nickel and Ceramic Cinnabar. Customise with additional ear cushions and outer caps to create your own signature combination. Features Engineered for all day comfort Soft microfibre ear cushions, even weight distribution and optimised clamp force. Tested on diverse head sizes for a comfortable fit. Add more cushions and caps Make your headphones your own. Choose from additional ear cushions and oute

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ernables
Gold Level Contributor
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Anonymous
published in General Discussion
Dyson Zone - Unboxing/ReviewSPOTLIGHTED POST

I came across this community while scrolling on Reddit! Great to see the Zone’s featured. Very extensive information, I specifically like the Dyson Zone™️ headphones: Getting started | Dyson Community post. I’m sure there’s a bunch of you already on Reddit, so you might have seen this review already. I thought I'd share it either way. (Dyson Zone) Love these things, the Air Purification works amazingly.. “The sound quality is better than the AirPods Max. The weight of the headphones do not bother me at all. I have had them on my head for over 6 hours with no pressure points. Included cables are excellent quality with the ability to Charge and listen at the same time while wired. No noticeable delay in audio, able to watch videos and movies.”

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ernables
Gold Level Contributor
ernables
Gold Level Contributor
ernablesGold Level Contributor
posted in General Discussion
Dyson Zone Absolute+ air-purifying headphones review (non-influencer)

Figured I'd lend my non youtube/social media influencer review on these cans. I bought them with my own bread and I don't have any compensation from Dyson or anyone. I've had mine closing on two weeks now. My daily cans are AKG N90Q. Those are also big. I've never used apples earphones so can't compare but the dyson is on par with the ANC of the AKGs. The ear cups feel like marshmallows around your ears and the weight is uniform. They are not heavy to me and I can wear them for longer than an hour with no headaches or neck pain, they don't feel like your head is in a vice. Battery life is not the greatest when you run the filter on moderate, which is the max setting. Dyson mention this in their documentation so it's not a shock. If no music is playing, you hear a subtle whirrrrrr of the fans when the filter is on low/auto/siting. If you play classical music and you have the filter on the highest setting, you may hear some white noise from the fan. I'm a fan (no pun) of Philip Glass and

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ernables
Gold Level Contributor
Z
ztaalmanNovice Member
posted in General Discussion
Dyson Zone Parts, App, and Feedback!

Hi all, Thank you for having me. Loving my Zone so far. Wish I was able to get the Absolute+ for the copper colored mask and extras. Dyson should sell the extras, or at least the airplane aux cable w/ charging. Would love if you’d sell the Absolute+ mask too, I see having extra masks as being valuable! Secondly, I know it’s quite soon, but I’d like to understand the filter life and replacement cost. I cannot find the filters on Dyson even when navigating to “replace” through the app. Hoping they’re reasonable as the price tag for the Zone is a little hefty. Lastly, if app devs could allow you to further customize the audio equalizer, that’d be totally killer. Other suggestions, maybe a battery life estimation before the purification turns off. Loving these flashy, innovative headphones - as I’ve seen and agree, THE AIR SMELLS GOOD. Thanks!

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bclark107
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in General Discussion
Dyson Zone™️ headphones: Getting startedHEADPHONES - TUTORIAL

In this article we take a look at just how to get started with the Dyson Zone™️ headphones. As the headphone have two unique features, the Purification and Visor, and the Joystick controls, we’ve brought our two ‘Getting Started’ videos into one place. These videos are designed to help you become familiar with the headphones, whilst covering the unboxing, assembly, operation, audio functions, and the process of pairing them to a device. To get started, simply click on the videos below. Purification and Visor on the headphones To become familiar with the purification in the headphones and get it set up, we recommend follow the instructional steps in the ‘Getting started with your Dyson Zone™ – purification’ video. Joystick control and other audio features The Dyson Zone™ headphones have a joystick audio controller on the back of the right ear cup. This feature allows the wearer to play, pause, control volume, fast-forward, rewind, and skip audio tracks, as well as use Voice assistants t

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Stuart
Dyson Community Manager
U
unhmovelabNew Member
asked in General Discussion
How to contact a dyson zone headphones team?

Hi, I am a researcher specializing in human cognition and movement at the University of New Hampshire in USA. I’m interested in connecting with someone from the Dyson Zone headphones team to explore a potential study on human auditory interaction using the Dyson Zone headphones. Could you advise me on the best person or team to reach out to for this inquiry? Thanks.

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Jack
Dyson Community Manager
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EI2HWBNovice Member
asked in General Discussion
Stock levels in Ireland for Ontrac accessories

I bought the Ontrac headphone on day one of their release from Ireland. Since then I have attempted a number of times to purchse ear cushions and covers for the headphones to customise them. I have been met by “Out of stock” messages for the majority of options. However when I look on other country sites I can see that stock levels are great, but I am not able to order as I am not in the specific country having the stock. I have also checked through other retailer, but as of now I have not been successful. Can anyone recommend any good options to enable me to buy different colour cushions and covers for these headphones please?

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ErolyxNew Member
asked in General Discussion
Dyson Zone: no audio playing unless I press one side into my ear

Hi all, New owner of the Zone! I noticed that my audio does not play unless I press the left side into my ear or I place my finger directly on the driver. If I wear them backwards (air vents facing behind me, R on left ear and L on right ear), it works fine. I’ve tried to recalibrate the headphones, but I’m constantly getting a Calibration Failed error. Any suggestions?

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Jack
Dyson Community Manager
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GregJNovice Member
asked in General Discussion
Dyson Zone software Update

Is there a way of making the Dyson zone headphones do a software update? If I click on the recalibration in settings it says ‘software update needed’ but the app isn’t offering me a way to do the update.

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Jack
Dyson Community Manager
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DaveLNew Member
asked in General Discussion
Dyson Ontrac

Hi I would like to wear my Ontrac wired some times, how do I connect my android and iPhone to them via cable so I can listen to music?

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ernables
Gold Level Contributor
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MrLK07New Member
asked in General Discussion
Dyson OnTrac wired connection with Mic?

Hi community! Does anyone know if the Travel cable for the Dyson OnTrac headphones will make the mic work as well or is it just for audio? I need a wired connection for a laptop without bluetooth and would need the mic to work as well. Thanks, LK

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ernables
Gold Level Contributor
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JRChambersNew Member
asked in General Discussion
Shopping around, Dyson Headphones

I’m looking to buy a new pair of headphones and recently found out that Dyson has thrown their hat in the ring. I play a lot of games, listen to music, watch movies/videos all with my headphones. Needless to say, they get a lot of use. Sometimes I even fall asleep with them on. I’m looking for a pair that can do all that, is comfortable and has a sturdy build. Does Dyson compete with the brands at the forefront of the industry ( Sony, SteelSeries, SkullCandy, Cosair, etc)?

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Korrui
KorruiNew Member
asked in General Discussion
Dyson OnTrac Sound quality on PC

Hello, Currently having trouble getting the headphones to not sound like I’m in a phone call/underwater on my Windows 11 PC I have disabled the mic in the sound settings, as I use an external mic and made sure the audio output is set to “Headphones” instead of “Headset”. I am unsure what to do. There is no application using the mic, which is the typical issue I’ve had with other headphones having this sound quality issue before(all high end, near no bass, crisp, not full sound) Any other help is appreciated. I love these headphones and they sound just fine when I’m using them on my phone not on a phone call, just trying to do the same for my PC. I am updated to the most current public version of Win11 (23H2) and made sure my OnTracs are up to date in the app.

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Jack
Dyson Community Manager
D
DavidtheMalcolmNovice Member
asked in General Discussion
Status of the Dyson Zone in Canada?

Hello, I’ve noticed on the Canadian Dyson website you can’t buy the Dyson Zone anymore. I got mine when they were still not available in Canada, I actually drove down to the US to pick them up at a place I got shipped to at the border. I absolutely love my Dyson Zones and I’m a bit worried that we might never get replacement filters in Canada now as Dyson isn’t even selling the headphones up here. :( I have a condition called MCS and these have made it much safer for me to go outside of my home to do things like grocery shop, or visit people in public spaces. I really hope this doesn’t mean Dyson is abandoning this product, but I suspect it might. I understand that the OnTrac headphones might sell better but I hope the Zone stays in the lineup. I’m now quite terrified of what will happen to me some day when these die. As I especially suspect that with recent changes in the US, we’ll see even more products coming in to Canada that poison the air in enclosed spaces as regulations down so

611
ernables
Gold Level Contributor
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Mo_004Novice Member
asked in General Discussion
dyson ontrac review and issues!!

I’ve recently purchased the Dyson OnTrac and have been using them for 2 weeks now. I tried to look into reviews however most reviews were sponsored/promoted posts, so finding honest reviews was quite difficult. Couple concerns I have with the headphones are: sweat condensation build up in the inner ear cushion. I’m not sure if these are sweat proof but I found that when I removed the cushion, there seems to be a lot of condensation inside. Would this damage the headphones in the long run? Not the most comfortable headphones. I personally couldn’t use this for more than 20 minutes before my ears would start to hurt and ache. I’m not sure if it’s the tightness of the headphones or the compression against my ears. The batteries and headband have fabric kind of material that would get dirty after a while. They’re not removable, so how would I clean them? Sweat, grease and hair products would probably build up on and make it dirty. switching between noise cancellation and transparency is a

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ernables
Gold Level Contributor
D
dyrt54Rookie Member
asked in General Discussion
Ontrac ANC or no noise cancellation during a call

I just got my Ontracs yesterday coming from 3 years of AirPod maxes. if we put aside the loss of being in the “Apple ecosystem” , the headphones are pretty great and the ANC is stronger in different situations. Unfortunately something that is a bit of a deal breaker is I can’t find a way to enable ANC or disable noise isolation during a phone call. I was at a train station trying to listen to a meeting and I couldn’t hear a thing… i had to switch to my handset. It felt like the headphones actually made things worse, the trains and people sounded louder and the voices coming through the call were quieter. i went through settings and can’t find a way to disable this “call adjustment” feature. How can I do it? as some further feedback, noting that I love the headphones: in general I get the feeling that Dyson and the app has taken away a lot of choice from the user(can’t change the what the buttons do, can’t disable the tap for noise isolation, only 3 eqs etc) plus this phone call issue.

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Jack
Dyson Community Manager
S
sheetsheetsNovice Member
asked in General Discussion
Dyson Zone still unable to connect to LHDC

After some more attempts at getting my phone to recognize the LHDC codec on the Zone all my attempts have failed. My device does support LHDC and I have seen it connect to other audio devices with LHDC so I'm a bit lost on what to do. I know that there are some devices that require you to enable LHDC in their app but the MyDyson doesn't have that option either. My device should be able to detect and use that codec but for some reason the Zone is the only one that refuses to show me options apart from SBC and AAC.

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Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
55 hours in the mind of a rockstar | Stormzy & DysonNEWS - HEADPHONES

Introducing the Stormzy & Dyson collaboration. Spend 55 hours in the life of a rockstar with Stormzy, on one charge of his Dyson OnTrac™ headphones. Flights in. Nights out. Padel. Performing. Learn more

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Jack
Dyson Community Manager
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gorg7778New Member
asked in General Discussion
Ontrac Noise Cancellation Increase Possible?

I love my Ontrac headphones overall, but was recently surprised when trying my girlfriend’s Apple iPod Max to discover that their noise cancellation is much stronger. Is there a way now, or future software or firmware update that would allow a user to increase the noise reduction db level? Thank you.

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Jack
Dyson Community Manager
B
Ben200299Rookie Member
asked in General Discussion
Can I use Dyson OnTrac headphones with a wired connection?

Hello! I have a question about the Dyson OnTrac before purchasing it. does it fit for dj’s? does it have a cable connection? thank you! [Moderation edit - title updated]

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MollysoloNovice Member
asked in General Discussion
Dyson Ontrac new software update released

Hi, I was wondering if there is a “changelog” or list that could give us users some information about the recently released software update? Thanks!

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M
D
dziukNew Member
asked in General Discussion
Would Dyson OnTrac headphones work on Windows?

I am considering buying Ontrac headphones, but I would need them do be working with my PC too - especially to use them for online calls so I need both speakers and mic do be working. Does it?

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Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
The engineering story behind the Dyson OnTrac™ headphonesNEWS - HEADPHONES

Kind to your ears. Tough by design. Watch as our engineers delve into all things Dyson OnTrac™ headphones. With best-in-class Active Noise Cancellation and enhanced sound range – for sound you can feel. Designed with comfort in mind, the headphones feature soft microfibre ear cushions and up to 55 hours of battery life. So you can enjoy your music, non-stop. Learn more

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Jack
Dyson Community Manager
M
Gold Level Contributor
MorcmanGold Level Contributor
asked in General Discussion
Dyson OnTrac software update

Hi there, just spotted a newer software version for the dyson ontracs. Are there any release notes for 571HPF.01.06.001.009? Thanks a heap!

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
Dyson x RAYENEWS - WEARABLES

Introducing our Dyson Global Ambassador, RAYE. The iconic, independent singer/songwriter who broke records at the BRITs with an unprecedented six awards, becoming the first female artist to win Best Songwriter. See how RAYE blocks out noise with Dyson OnTrac™ headphones, allowing her imagination to flow freely and create a melody, uninterrupted. Hear RAYE. Her way. Learn more

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ernables
Gold Level Contributor

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