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Jack
Dyson Community Manager
3 years ago

Ask the Community

Can't find what you're looking for on the Community? Ask it here!

  • 1,052 Posts
  • 2,123 Replies
1055 Posts
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
Meet the Dyson Community | Introduce yourselfINTRODUCTION

Hi everyone! My name is Stuart and I am the Community Manager at Dyson. What a great position to be in, I have the opportunity to welcome everyone onto the site, share key topics from across our category range to help support you all and connect through our shared passion of Dyson! It’s been a pleasure to help create this space for all Dyson owners, users and enthusiasts, somewhere you can connect, collaborate and share knowledge with each other. I look forward to seeing it grow even more. It would be great if we used this thread to introduce ourselves - Share which Dyson you have, and maybe what the Community has done for you to date or what you’d like to see out of it in the future. If you’d prefer, update your profile with some background information and even a profile picture - It helps us all to seem a little more human. Feel free to add any other information, where you have your machine, a picture of it, or even a picture of your furry friend next to it!!

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Jack
Dyson Community Manager
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PerkyNovice Member
posted in Ask the Community
What is your favourite Dyson product?

What is your favorite dyson product?

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PattyNew Member
asked in Ask the Community
How can I obtain an update on a refund status?

I returned my Dyson airwrap almost a month ago, and I have not received my refund of $599. I got an email stating that it was received at the warehouse and my refund will be processed in 7-10 business days. It’s been over 14 days. I have never had such a rotten experience with any company, especially not one as well known as Dyson. Every time I called I get a different answer, I want my money back.

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SandiNew Member
asked in Ask the Community
protein treatment

Can I use the Dyson straightener to straighten my hair with protein treatment?

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Regina MarthaNew Member
asked in Ask the Community
WORST CUSTOMER SERVICE

I have been waiting three months for a replacement of a broken hair dryer. Have called more than 100 times, sent 30 mails, nothing nothing. This has been the worst customer service experience in a lifetime. DONT BUY DYSON, it is a FRAUD.

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Charu
Community Moderator
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Tritton14Rookie Member
asked in Ask the Community
Support nightmare

Does anyone think it is bit bizarre a company that prides themselves as “World Class” and “Iconic Support” (Dyson) … actually has one of the worst support policies in the entire consumer electronics sector? When, not if, your Dyson craps out… you have to send back and wait 18 fricken days for a replacement???? Garbage! Shame on Dyson! I had to go back to Costco, buy a new one and will return it when my crap replacement comes back! this company is a complete joke!

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CleanFreak22New Member
asked in Ask the Community
Dyson Multifloor Animal UP34 telescopic hose hose will not retract!

Dear anyone who can help! I’ve just spent 35 minutes on the phone to Dyson, but the adviser wasn’t familiar with this machine, although they were very nice and could not help. It only arrived yesterday! It’s not as straight forward as other Dyson’s I’ve had and I worked out how to get the telescopic extension out, but now it won’t go back into the hose!! Nothing I do will budge it, so I can’t it as normal, as the hose and extension are stuck. There is no button to press. Please can anyone help? Best wishes and many thanks Becca

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DRGWRookie Member
asked in Ask the Community
Dyson v10

My Dyson v10 has started to flash a red light when almost charged. If I take it off the floor dock and put it on again it’ll continue to charge ok. Dyson said it was a faulty battery although a brand new battery still has the same issue! Any ideas what it could be? Filter is clean and it picks up ok.

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cwheeler421New Member
asked in Ask the Community
Accessories for the Supersonic Nural hair dryer

Is there a round brush attachment that fits my Supersonic Nural hair dryer?

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Jaswinder
Community Moderator
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kenkar311Novice Member
asked in Ask the Community
How to clean the bin of the Oversize stick vac

Does anyone know if the bin disconnects for cleaning?

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JuniorRookie Member
asked in Ask the Community
dyson 41 head interchangeable with dyson animal 3+

Can you change heads- are these 2 dyson interchangeable?

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Aastha
Community Moderator
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amelia9977Rookie Member
asked in Ask the Community
No Replacement Order after a month

I have been trying to get a replacement vacuum from Dyson for over a month. I sent in my original vacuum over a month ago, and have still not received a replacement. I have reached out 5 separate times following up on the replacement, and each time they tell me I will receive tracking information for my replacement in 24-48 hours… nothing. How do I go about getting my replacement? It seems unlikely anything will change by reaching out to their customer service at this point, I am out over $1000, and have been without a vacuum for over a month. One of the worst experiences with a business ever.

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Aastha
Community Moderator
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EJHNew Member
asked in Ask the Community
How come the Dyson offer on their website is not available when I go to pay for it?

I was looking at purchasing a Dyson and followed the aid to select the most suitable one. One offering was the Dyson v12 Detect Slim and it had a substantial discount associated with it, but when I went to purchase it the discount was not included. The webpage link is: https://www.dyson.ie/help-me-choose/vacuum-cleaners?step=3&aid%5B251555875%5D=332532849&aid%5B251555876%5D=332532850%2C332532851%2C332532853&aid%5B251555877%5D=332532854%2C332532855&aid%5B251555878%5D=332532857%2C332532859&section=RESULTS_PAGE How do I purchase at the discounted price? I have contacted customer support but the discount didn’t seem to be visible to them - if the offer was available on a newspaper etc, they could assist but not when I the discount was from their own website - perplexing. Thank you.

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Jannat
Community Moderator
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ryan34Rookie Member
asked in Ask the Community
Dyson refund not received

A Cleaner Head I bought last year was faulty and under guarantee. After nearly 2 months of it being out of stock Dyson admitted it’s no longer being made and won’t be in stock again. They issued a full refund on 6th February but I still haven’t received it. I have emailed and called, each time they say they’ll escalate but when I chase a few days later they say the case has been closed because the refund was issued, yet I have received nothing. What can I do? Under the Consumer Rights Act 2015 they legally have to refund me but so far haven’t and never get back to me after these ‘escalations’.

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Ky22New Member
asked in Ask the Community
Ongoing Dyson Replacement Issue – No Response for Over 3 Months

Has anyone else experienced extreme delays with Dyson’s replacement process? Back in November 2024, I contacted Dyson about my vacuum, which has a major issue—the brush roll spins, but it makes a loud, shaky noise and produces a burning smell, so we can’t use it. They told me a few days later that they would send a box and replace the entire machine since they didn’t have the necessary parts. Then the Canada Post strike happened, so I understood there would be delays. However, once the strike ended, I reached out again on January 11, 2025. On January 16, I was told to wait 24-48 hours while they looked into it. Since then, I’ve followed up four times and still haven’t received a single response or update. At this point, I feel completely ignored. I have two cats, two dogs, and a toddler, so I need a working vacuum. Three months without any resolution is beyond frustrating. Has anyone else dealt with this kind of issue, and if so, how did you get Dyson to actually respond and follow thr

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Jaswinder
Community Moderator
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GlitchEchoNew Member
asked in Ask the Community
Dyson Poland – No Delivery, No Refund, and No Response

I’m extremely frustrated with Dyson Poland’s customer service, and I need advice. On February 10, 2025, I placed an order on dyson.pl for an air purifier and a lamp. The website promised 3-4 working days delivery, but it’s now February 24, and I still haven’t received my order. After multiple attempts to contact customer support, Dyson Poland: • Gave me a tracking number but didn’t tell me where to use it. • Said their warehouse is in Germany, so they “can’t provide updates on my order.” • Refused to cancel my order and issue a refund. • Completely stopped responding to my messages. At this point, I have no product, no money, and no real answers. Has anyone else had similar issues with Dyson’s EU operations? What’s the best way to escalate this—should I reach out to Dyson’s central office, file a complaint with EU consumer protection, or request a chargeback from my bank? Any advice would be greatly appreciated.

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Jannat
Community Moderator
w.accountant
w.accountantNovice Member
asked in Ask the Community
Dyson Customer Service Nightmare: 2 Months, No Refund, No Chargeback!

It’s been OVER TWO MONTHS now, and I’m still waiting on my refund from Dyson. I’ve been dealing with this absurd situation where they keep telling me “we’ll contact you in 24-48 hours,” and guess what? They NEVER do. Every time I reach out, I’m given more empty promises and more case references: 44833480, 44852837, 45001111, 44352449, and STILL no resolution! To make matters worse, Dyson once told me my refund had been processed. When I reached out to my bank, they confirmed that no such thing had taken place. After I asked Dyson for confirmation, they claimed it was just a “miscommunication” and the refund hadn’t actually been initiated. How do you mess that up?! I was also told to DM them for faster assistance, which I did. What happened next? I was told to wait another 24-48 hours, just like the hundreds of other times before. This cycle has been going on and on, and nothing ever changes. It’s been one lie after another. I even went as far as filing a complaint with the Better Busin

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Jannat
Community Moderator
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MTBMark8tRookie Member
asked in Ask the Community
Customer service seems non existent.

So, ordered a refurb from the Dyson store, the V15 Animal Gold to replace my V6 that has served me well over the years, have to say the Dyson website is a bit of a joke considering the size of the company. https://www.dyson.co.uk/refurbished/vacuum-cleaners/v15-detect-animal-gold So, seemed a great deal, had the impression from the marketing on the page “Laser reveals microscopic dust²” Images showing it with the laser fluffy head Machine highlights show it with the laser fluffy head Now, in the “what’s in the box?” section didn’t seem to show it, so I called to confirm, as mistakes do happen. The gentleman on the phone informed me indeed the fluffy is included, he probably just looked at the page and made the assumption… Great, it’s a good deal, happy with the shorter warranty and the fact it’s a refurb for the savings, even compared to the promotion Argos have on the V15 Absolute. Usually, you’d get (sold separately) against things that are promoted as part of the product’s features

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Aastha
Community Moderator
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cgmillan1New Member
asked in Ask the Community
It is very impressive how bad the customer service experience is with Dyson.

I had bad experiences in the past with different companies, but dyson has been the worst so far. I ordered a Dyson for my Wife for Christmas and then it started to malfunciton so we asked for an exchange. The first agent gave me return information instead of exchange so I had to communicate again with them. 2nd time, I asked for the exchange information and the agent confirmed that everything was ready and that I should get an email shortly. 3rd time, email never arrived and contacted customer service to get that email sent. 4th time, I contacted them to inquiry about the status of my exchange and I was told that I needed to wait 18 business days for an EXCHANGE?? 5th time, I got the confirmation that my new order was ready, but the agent added an address that was not mine to the delivery. I had to contact customer service right away to get it fixed. I contacted customer support, let them know about the mistake and told them how to fix it. They told me that it was fixed and I asked the

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tekidapRookie Member
asked in Ask the Community
Dyson Link App White Screen Issue Not Loading After Update

Hi everyone, I recently updated the Dyson Link App, and now I’m facing a white screen issue whenever I try to open it. The app launches, but the interface doesn’t load just a blank white screen with no options or controls. I have tried restarting my phone, clearing the app cache, reinstalling the app, and even switching between Wi-Fi and mobile data, but nothing seems to fix the issue. Iam using a Samsung Galaxy S22 with Android 13 also tested on an iPhone 14 with iOS 17, and the problem persists across both devices. It was working fine before the update, so I suspect something changed in the latest version. Has anyone else experienced this problem? Is there a way to reset the app or troubleshoot this further? Any help would be greatly appreciated! Thanks in advance.

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Jannat
Community Moderator
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manizhkaNew Member
asked in Ask the Community
Cancelled package - NO REFUND after four weeks

Dyson order # 1651620644 Dyson case #s 43543173; 43475252 I made a mistake in my Dyson vacuum cleaner order. Immediately contacted Dyson to adjust or cancel it. Was advised to make a new order and refuse the first order upon delivery. So I requested a package refusal from GLS as soon as the package was shipped. I tracked the package to check if the shipping was refused. It was and went back to Dyson warehouse. First contact: contacted Dyson to confirm that I refused a package. Was told that a return was initiated and a refund will be processed as soon as the package reaches the warehouse. Second contact: I waited for a week and contacted Dyson again. The agent confirmed that the package reached the warehouse on 11/26/24. Asked me to wait for the refund window of 10 business days. Third contact: After 10 business days contacted Dyson again. Was told that the refund window is 10-14 business days and asked to wait additional days for processing the refund. Fourth contact: after 4 days con

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Jack
Dyson Community Manager
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fioRookie Member
asked in Ask the Community
6th attempt as trying to get a response to a complaint, such poor customer service. Has anyobe had any success in getting a reply!?

Any help with this?

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MitaliNew Member
asked in Ask the Community
worst customer support team ever

Worst customer support ever. I am extremely disappointed with this company. Despite being such a large corporation, its customer service is appalling. I returned an unused product, which was received by the company on January 23rd. However, even now, CSR representatives, including supervisors, are telling me that it will take 24-72 hours to receive an update from the returns team. How is it possible that after all this time since January 23rd, you haven't managed to complete the 24-72 hour window for an update? I'm beyond frustrated and truly disappointed with this company. The company invests a significant amount in marketing, but it's clear they need to improve when it comes to hiring professional staff. I'm honestly relieved I returned the product. I will never buy from a company with such poor customer service again.

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Jack
Dyson Community Manager
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JelenaSt78Rookie Member
asked in Ask the Community
Dyson hairdryer supersonic nural - bought in Austria stopped working after one month -is warranty valid in Serbia?

I bought a Dyson supersonic nural in Austria on 18.01.2025. It stopped working after 15 days. I live in Serbia and contacted official Dyson service here, but they told me that they cannot help me because the product was bought on Austria. On the other hand, customer support in Austria informed that Dyson official service should help me in any country and that service in Serbia should help me with the broken product. Please advise what should I do and how to get my hairdryer repaired or replaced.

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skinnedknucklesNew Member
asked in Ask the Community
My television advertisement idea for Dyson

After vacuuming with our new Dyson I was amazed how renewed our carpeting became and how great our sofa looked after a once-over with the Turbine Tool attachment. From that experience, here’s my idea for a 30 second television commercial advertisement. [video - Man just finishing vacuuming a beautiful room, subject pauses looks at the camera and says...] “We were gonna get new carpeting, but we got a new Dyson instead.” [video - Woman using Dyson Turbine tool attachment on an attractive couch, looks at the camera and says...] “We were gonna get a new sofa but we got a new Dyson instead.” [video - young boy or girl (maybe 5-7 years old) playing and being affectionate indoors with a happy, hairy but unremarkable mongrel dog. The scene is overdubbed with narrator explaining the superior engineering and design of the Dyson vacuum and attachments while the video cuts to clips (either captured or computer generated) supporting the claims of the narration. The video cuts back to the child and

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Jack
Dyson Community Manager

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