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OldBlokeNew Member

Tips and tricks

Dyson App Messages

Anybody know how to clear the messages in the Dyson App. There are too many to open. I would like to get to a clear state so I can see when new messages are received. I don’t want to turn them off.

23 minutes ago

SBRNew Member

Controlling your Dyson air treatment machine

App + air purifier

Please help. I want to buy an air purifier TP09. Can I set the Dayson app to turn the purifier on and off, for example twice a day between 9:00/11:00 and the next hour 18:00/21:00? And so every day.

50 minutes ago

laurenmm1Novice Member

General discussion

cant access manage notifications in thr ios Dyson app

Hello, when I go into robot settings – manage notifications I get a “we’re having trouble connecting” message and it will not let me into the manage notifications area. Is there a fix for this issue?Thanks

182

14 hours ago

MrLevesqueNew Member

Ask the Community

Dyson CY23 Big Ball canister post motor filter availability.

I have a Dyson CY23 Big Ball canister vacuum. It needs a new post motor filter. I have searched US, UK and AUS websites and cannot find one for sale although one UK site states worldwide shipping but they exclude Dyson sales to the US. So far Dyson has not restocked this part and claims it should last the lifetime of the vacuum. Mine has deteriorated and is leaking dust. Does anyone know where I can find a replacement? Has anyone tried to rebuild the filter by replacing the papaer somehow? Any help would be greatly appreciated as the vacuum is in perfect shape but totally useless without the filter.Thank you!

131

16 hours ago

Megan.w.spamNew Member

General discussion

Immediate Attention Requested: Airwrap Exchange and Missing Shipping Information

To Whom It May Concern,I’m writing to follow up on a warranty exchange for my Dyson Airwrap and to express my growing frustration with the lack of communication and resolution.I first contacted Dyson support on April 4th after my Airwrap began randomly shutting off during use. Since it was under warranty, I called your support team after receiving generic and unhelpful responses through chat. During that call, I shared my screen to demonstrate the issue, and the representative confirmed the device was in excellent condition, with a clean filter and no visible damage. He approved a full exchange and explained I would be receiving the newer model since mine had been discontinued.I shipped the Airwrap to the Texas warehouse, and tracking shows it was delivered on April 10th. I never received a confirmation email, but the new device briefly appeared under “My Machines” in my Dyson account, which led me to believe the exchange was being processed.When I checked again last week, the replacem

111

17 hours ago

BobakmanBronze Level Contributor

General discussion

V15 Detect users battery run time and long term battery life

This will actually be a two part discussion on the battery run time that V15 Detect users are experiencing real world.I just purchased a V15 Detect and I noticed on the box it states 1 hour of run time, of course this will vary per user. The second question is how long do users find the useful life of the battery to be before needing to be replaced?Thanks, Bob

20 hours ago

JackDyson Community Manager

Common questions

What's special about the plug on the Dyson Supersonic r™ hair dryer?TIPS - HAIRCARE

Dyson Supersonic r™ hair dryerBalanced stylingWe value the weight and balance of your styling tools, so we went to great lengths to ensure comfort when using the Dyson Supersonic r™ hair dryer by getting the most from one of its most understated components – the trusty plug. Dyson Supersonic r™ hair dryer’s plugWhat’s so special about the plug?It’s not your average plug. It’s a testament to the ingenuity of our engineers, who’ve incorporated primary electronics into it - shedding weight and bulk from the machine itself.This has enabled us to engineer such a lightweight and compact product. For precision styling and control. Learn more

601

1 day ago

agarbugliNew Member

General discussion

Dyson stole my device

I’ve never experienced anything like this. I sent my V8 vacuum in for repair, and ever since, I’ve been completely left in the dark. No updates, no confirmation—it’s like they disappeared with my device. I’ve called several times, and every time I either get told to “wait a little longer” or I’m promised a callback that never happens. This isn’t just poor customer service—it feels downright shady. It’s unacceptable to treat customers this way, especially when they’ve trusted you with their equipment. At this point, I’m seriously considering filing a lawsuit. I don’t see any other way to get a resolution.

1 day ago

WhoCaresWhoIAmRookie Member

General discussion

TP11 purifier Cool Function

The manual indicates the device gives information on the indoor ambient temperature, but the APP nor the device sceeen using the remote “i” scroll button shows this data. So is my device malfunctioning or is the manual showing misinformation?

342

1 day ago

AggieRookie Member

General discussion

v8, not standard serial number

Hi, need to buy a new battery for my v8. Checked the website and are 2 different ones. The website outlines which serial number matches which, but my serial number is 219531-01- NER0636, which isn't listed as a format!! So I'm lost!! Has anyone any ideas on which battery? Many thanks

OldBlokeNew Member

Anybody know how to clear the messages in the Dyson App. There are too many to open. I would like to get to a clear state so I can see when new messages are received. I don’t want to turn them off.

23 minutes ago

SBRNew Member

Controlling your Dyson air treatment machine

App + air purifier

Please help. I want to buy an air purifier TP09. Can I set the Dayson app to turn the purifier on and off, for example twice a day between 9:00/11:00 and the next hour 18:00/21:00? And so every day.

50 minutes ago

laurenmm1Novice Member

General discussion

cant access manage notifications in thr ios Dyson app

182

14 hours ago

MrLevesqueNew Member

Ask the Community

Dyson CY23 Big Ball canister post motor filter availability.

131

16 hours ago

Megan.w.spamNew Member

General discussion

Immediate Attention Requested: Airwrap Exchange and Missing Shipping Information

111

17 hours ago

WhoCaresWhoIAmRookie Member

General discussion

TP11 purifier Cool Function

342

1 day ago

AggieRookie Member

General discussion

v8, not standard serial number

173

1 day ago

BegsathomeNew Member

General discussion

V15 submarine water not dispensing

We have a Dyson V15 submarine, bought about 4 months ago. The water does not dispense when trying to mop the floors. The troubleshooting guide asks for the first 3 digits of serial number, but it does not recognise the first 3 digits? Can anybody help?

161

1 day ago

NS94Novice Member

General discussion

Formal Complaint – Unresolved Issue with Dyson Vacuum

Dear Dyson Customer Service,I am writing to formally escalate my complaint regarding the service I have received in relation to my Dyson cordless vacuum. I first contacted your customer service team on 17th January 2025 to book a repair.During this call, I explained that my vacuum was experiencing pulsating suction and the torque drive head was not spinning in certain modes. The agent insisted I complete a troubleshooting process over the phone, which resulted in a recommendation to purchase a new filter. I expressed my concerns that a new filter would not resolve the issue, but I was informed that this was the next step. I specifically asked what would happen if this did not fix the problem and was reassured that, in that case, Dyson would provide a new body free of charge. Based on this assurance, I proceeded to purchase the filter for £39.As I suspected, the new filter did not resolve the issue, so I contacted Dyson again on 28th January 2025. I explained the situation and reference

1025

1 day ago

arlumaNew Member

General discussion

Never spend money on Dyson

I know this might get deleted by someone who wouldn’t want other to see. I have used Dyson for many years, not only a vacuum cordless or not I also have hair care. HATE IT… not the way it works but because it brakes every year. Every time hopping next time it won’t happen again but no, same same. I do not register with warranty because I have an extra Dyson always at home in the box so by the time I open it a year passes. Spending a fortune every time IS NOT worth. Today I decided to call the company and again as I knew, they tried selling me the parts. I literally replaced 5 cordless vacuums. What’s the point??? I guess I’m going to a different brand which might last me way longer. Dyson, over priced for what it does. And hair products, oh trust me there are way better brands like bionic on the market. Not cheap but it lasted me for 15 years. So people think. Have an amazing day, good buy Dyson.

231

1 day ago

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