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243 topics
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Robot vacuums

Dyson Robot vacuums

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Dyson Cordless stick, Multi-directional and Handheld vacuums

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Corded vacuums

Dyson Upright and Cylinder vacuums

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Hair care

Dyson Hair dryer, Hair straightener and Hair styler

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Everyday use

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Air treatment machines

Dyson Purifiers, Humidifiers, Fans and Heaters

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Scheduling

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Headphones

Dyson Zone™ headphones

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Setting up your headphones

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Lighting

Dyson Task lighting and Suspended lighting

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Hand dryers

Dyson Hand dryers

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Voice assistants

Using smart voice control with your Dyson connected machines

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StuartDyson Community Manager

Ask the Community

Share Your Dyson Product Experience: Your Feedback Matters!COMMUNITY FEEDBACK

As I know user experience is key in product design, I’d like to position our Community as pinnacle in providing insights, experience and feedback to our Category and Insight teams directly - through real-time actionable insights. Whether you've had a positive or negative experience, your feedback is crucial in helping to understand what's working well and what needs improvement. To that effect, we’ve love to here from you! If you’re interested in providing feedback, here’s what we want to know: Product Information: Begin by telling us about the specific Dyson product you own. Mention the product name, model, and any other relevant details - please do refrain from sharing the serial number. User Experience: Share your overall experience with the product. Highlight the aspects you love, such as its performance, durability, or convenience. Be sure to include any unique ways in which the product has exceeded your expectations or you’ve benefited from. Challenges Encountered: If you'v

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7 hours ago

Stormydaze22Rookie Member

Ask the Community

Dyson Reviewer Program

I was just wondering if anyone had any tips or ideas about how to increase my chances of being selected to join the Dyson Reviewer’s Program? Or any info on how that process works? I am a long time, die hard fan of the company as a whole and it’s products. I own LOTS of Dyson stuff so that is why I am so interested in joining. TIA.

7 hours ago

TatiNew Member

Ask the Community

My Dyson HS03 straightener has stopped working

Please tell me. My Dyson HS03 straightener has stopped working. In the engineering menu it displays error code E50.What could this error mean?

12 hours ago

PentrisNew Member

General discussion

V12 power charge failure and lack of support issues

I purchased a new V12 on 7th September 2023, delivered 9th September. I needed this on/off button variant as I can no longer use trigger control due to medical hand problems. Having been bought direct from Dyson they wrote to me to say the machine had been registered by them, as of yesterday, 2nd October it was not on the website showing as registered. Went online to access support but next issue was Dyson website says my serial number does not exist, took a photo of machine serial code alongside refusal message in case anyone wants proof.After 21 days battery ran out and machine would no longer charge. Tried just plugging in just the charger cable plug into machine, no AC mains connected, machine blue lights blink and white battery symbol pulsing indicating it was charging! Impossible as it was not connected to the AC mains supply. My husband tried calling Customer Support but they refused to talk to him, will only speak to registered owner and I was not available so they cleared down

13 hours ago

TonyAlNew Member

General discussion

Dyson vacuum that can suck up Human hair without tangling?

Hello,I’m looking for a Dyson, preferably cordless, that can suck up long human hair without the brush head getting clogged up.With my current vacuum cleaner, and 3 women in the house, I spent ages removing the hair from the bristles after every use.Any suggestions?Thanks.

16 hours ago

Damion HarrisonNew Member

Ask the Community

Service Repair disaster

I am new to the Dyson community website but reading a number of post I am not the only one who’s had issues with the collection services provided by Dyson and their courier service provider.I have been trying to resolve the issue with an out of warranty Airwrap since the 17th May, I have dealt with a number of call centre agents some very helpful and apologetic. One particularly rude agent making accusation that the item is a counterfeit product without seeing the item.I live in the IOM and have tried to get the Airwrap repaired for nearly 5 month, 4-5 collection dates, two engineers and a manger and hrs on the phone on hold to South Africa. I’ve offered to pay for the item to be sent to the service centre in the Uk. I’ve asked for an email address so i could complain. but to no avail. Is there anyone out there that can help or provide a point of point?many thanks

17 hours ago

AJillJNew Member

General discussion

Dyson V11 animal plus stopped working 2 weeks after battery replacement

Hi, I have a Dyson V11 that I purchased a replacement battery for only 2 weeks ago. The battery replacement fixed the issue that it would not turn on. I had cleaned the vacuum prior and diagnosed that the battery needed replacement. Everything was fine until this morning when I tried to vacuum and it will not turn on, no lights or anything illuminated. What could be wrong? Do I need to purchase another battery? Seems odd that original battery lasted years and a replacement would only last less than 30 days? Looking for advice on how to get this resolved. thanks in advance!

1 day ago

amygsullivan19New Member

Ask the Community

Crazy Impossible Delivery Choices

Hello! I am a bit confused by the delivery times that you can choose whenever you place an order. On Wednesday 9/27 I ordered a V15 Detect Absolute and at checkout I was given a few different options for delivery times. Not all days were available for delivery but I was given the option of having the vacuum delivered on Friday 9/29. I thought, “Gee! That’s fast!” and chose it despite that delivery date sounding too good to be true. It’s now 9/30 and my order hasn’t even shipped yet (it is in-stock, and I placed my order at 12:30 p.m. EST, so I figured that it would ship on Thursday). I’m just a bit confused on why I would have the option to choose such a quick delivery date when other seemingly random days (and by that I mean days other than Sunday) were unavailable for delivery. What’s the point of letting people choose if the actual delivery isn’t going to be until much later?

1 day ago

johnbuRookie Member

General discussion

V10 Charger - Double beep - Any ideas?

My V10 charging unit is making a double beep all the time. Anyone know what the problem is?

1 day ago

JenoliNew Member

General discussion

Serial number doesn’t exist - An ideas?

My V8 Animal battery needs replacing. I ordered one from you ,but had to return it as it didn’t fit.I was told that you had no other battery available? so I went on line typed in my serial number from the bottom of the battery, to be told it doesn’t exist?. The serial number is ; F7W-UK-NMV9133Aplease can you help.

1 day ago

TatiNew Member

Ask the Community

My Dyson HS03 straightener has stopped working

Please tell me. My Dyson HS03 straightener has stopped working. In the engineering menu it displays error code E50.What could this error mean?

12 hours ago

PentrisNew Member

General discussion

V12 power charge failure and lack of support issues

13 hours ago

TonyAlNew Member

General discussion

Dyson vacuum that can suck up Human hair without tangling?

16 hours ago

Damion HarrisonNew Member

Ask the Community

Service Repair disaster

17 hours ago

AJillJNew Member

General discussion

Dyson V11 animal plus stopped working 2 weeks after battery replacement

1 day ago

amygsullivan19New Member

Ask the Community

Crazy Impossible Delivery Choices

1 day ago

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