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Using your machine

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Using smart voice control with your Dyson connected machines

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DaniNew Member

General discussion

V15 Detect Absolute + (Gold) V V15 Detect Extra

Hi everyone. Wondering if the community can help me out here please?I am looking to upgrade my current cordless dyson to a V15 and for the price, really wanting to get the best machine. I know with care these machines do the job well and can last many years (I have a V6!). I am wondering if I am missing a key machine feature when compairing the V15 Detect Absolute + (Gold) with the V15 Detect Extra? Both are on the Dyson website and exclusive to Dyson direct. As far as I can see, I think both have the upgraded HEPA filter to 0.1 micron, both have the built in tool, same motor, same bin size, suction the same and cleaner heads seem to be the same and its just accessories that are different? Price for both is £659.99. I am looking for best performace, so colours don’t matter. Can a pro help a rookie out? - Thanks in advance.

11 hours ago

ittaitalNew Member

Ask the Community

V11 floor head doesnt spin

New v11 machine, less than 1 year old. The floor head of this model uses a spinning head (roller) which stopped spinning. The device is very clean and well kept, no hair or debris, etc. Is clogging the rollers way. I had cleaned and maintained it. To me it seems that the roller head doesn't get any DC power via its electrical contact points. My biggest problem is that the local distributor tells me that there is no warranty for the roller head. This is an unaccepted answer. First thing, the roller head is a crucial part of the machine. Secondly, the problem arises from the main unit, not the roller head. What can I do to get this machine back in order? (Edited by moderator – Tags amended)

15 hours ago

KayNovice Member

General discussion

Dyson unable to locate my order - Paid in full

Hino Dyson where is my money ?experience of my life call centre what’s app can’t find my order it’s a joke (Moderation Edit - Personal details removed/tags added)

16 hours ago

citygirlNovice Member

General discussion

Out of warranty repair - Terrible customer service

Very bad customer service!! Hair dryer broke, just out of warranty, Dyson won’t replace, will cost $400 to fix. Terrible product and customer service.(Edited by moderator – Moved to a new category/ Tags added)

17 hours ago

primalmomRookie Member

General discussion

Heater Purifier, where to buy this?

Can anyone please tell me where I can find this exact model? The link the have goes to amazon but I don’t think it’s identical to what they have in the video, or is it? Is it for sale some place other than amazon? (Moderation Edit - Title Updated)

19 hours ago

JRSNew Member

Ask the Community

My V11 is Dead what are my options?

My V 11 is 5 months out of Warranty today.Yesterday when I tried to use it I pulled the trigger and nothing happened.I have followed all the self help steps.It show fully charged and the display is on.There are no blockages and filter is clean.Trigger works because it turns on display.Five months out of warranty what are my options? NOTE TO ADMIN. I tried to submit this earlier so if both came through sorry.

19 hours ago

MissPLBNew Member

General Discussion

US Air Wrap

I would like to purchase just the power unit to use in Japan. I have a US Air Wrap that I know will not work there. Is it possible just to only purchase a power unit? Please advise.

19 hours ago

YumikaNew Member

General discussion

No2 level 4

Hi, I purchased Dyson Purifier Cool Formaldehyde™ TP09 purifying fan 3 years ago.I have indoor No2 level 4 -8 everyday because my next door neighbor burns inscents in and out all day long. When they burn stuff, my dyson machine detects and the dyson app screen turns orange. And it makes me wonder if its poisonous to be in my home.. I suffer from asthma and hoping this machine will help me breathe better to get rid of No2 level. Is it bad to have level 4 NO2 value everyday?

20 hours ago

MJWizzyNew Member

Ask the Community

Brush Bar Problems - Dyson Cinetic Big Ball Vacuum

Hello Community,My wife bought a Dyson Cinetic Big Ball Vacuum in 2020 which MSRP was $699.99. This was the most we had ever spent on a vacuum. I will admit that functionally this is the best vacuum that we have ever owned. We seem to keep having problems with the brush bar it seems to get out of alignment then destroy the plastice becoming more and more out of alignment until it will not function. We have replaced the whole head assembly, sent in to Dyson, replaced only the brush bar (which is part of the head assy) and most recently sent in again where they replaced the head assembly. Considering the age of this and the value of the vacuum we are quite suprised that we have had so many problems. I clean the brush bar before ever use and this is one of the models that there is no filter to clean. I always check to make sure that there are no blockages.Does anyone know why this keeps happening, as it stands Dyson has suggested I take advantage of my warranty that doesnt expire u

1 day ago

garlawRookie Member

General discussion

Cordless vacuums design for those with arthritic hands

The v12 cordless slim is beautifully lightweight - and the on/off button is good, but the release button at the top the wand attachment - is difficult to use if you have arthritis in your hands. It needs too much pressure within in a relatively small area. That means that I cant use the heel of my hand to press it, and using my thumb is painful.

1 day ago

DaniNew Member

General discussion

V15 Detect Absolute + (Gold) V V15 Detect Extra

11 hours ago

JRSNew Member

Ask the Community

My V11 is Dead what are my options?

19 hours ago

MissPLBNew Member

General Discussion

US Air Wrap

I would like to purchase just the power unit to use in Japan. I have a US Air Wrap that I know will not work there. Is it possible just to only purchase a power unit? Please advise.

19 hours ago

YumikaNew Member

General discussion

No2 level 4

20 hours ago

PiseesNew Member

General discussion

Purifier - HP04 turns off even though no timer is set.

The unit turna off permanantly after some period of time. Every morning I have to turn it back on. Any ideas why?

2 days ago

cwturnerNew Member

Maintaining your machine

Filter Status?

I have two air purifiers, a Dyson Pure Cool Link and a Dyson Pure Hot+Cool. The Cool Link, which I purchased in November of 2020, shows me the filter status in the app. Currently, I still show 11% life on that original filter. However, the Hot+Cool, which I purchased in April of 2022, just shows 0%, which cannot be right. It’s as if it does not even recognize that there’s a filter in there. In the app, the “Continuous monitoring” switch is in the “on” position, but the “Filter management” section, is just “grayed out” and does not respond. Any suggestions on how to correct that? (Moderation Edit - Tags Added)

2 days ago

M4ffwRookie Member

General discussion

Dyson HP04 - Air Quality Sensor Fault/No Humidity Reading

Good afternoon, This is a bit of a long one but I’m open to any suggestions at this point! Essentially, I bought this machine from Dyson in August 2022 and upon unboxing and using the machine I became aware that certain functionality wasn’t working - primarily the ‘auto’ functionality available through the app or controller.I raised this with Dyson within the first 14 days or so of receipt, they said they would swap it and arranged a delivery date. On the ‘delivery date’ for the swap, nothing happened. I therefore boxed the machine up and it has been sitting in my house (boxed) waiting for a replacement since August 2022. I contacted the team multiple times during that period, via Whatsapp, live chat, phone, trustpilot and even down the route of a ‘complaint’ - long story short, it never got fixed as they had no like-for-like machine in stock to ‘swap’ mine with and basically said there was nothing they could do.This month I gave up waiting for it to be swapped, so I asked for a repair

3 days ago

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