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JackDyson Community Manager

Common questions

Can I use my Dyson Airstrait™ straightener, Dyson Airwrap™ multi-styler or Dyson Supersonic™ hair dryer abroad/overseas when I travel?HAIR CARE - COMMMON QUESTION

Can I use my Dyson Airwrap™ or Dyson Airwrap i.d.™ multi-styler, Dyson Airstrait™ straightener, Dyson Supersonic™, Dyson Supersonic r™ or Dyson Supersonic Nural™ hair dryer abroad/overseas? The Dyson Airwrap™ and Dyson Airwrap i.d.™ multi-styler, Dyson Supersonic™, Dyson Supersonic r™ and Dyson Supersonic Nural™ hair dryers, and Dyson Airstrait™ straightener, have been precisely engineered for use with the standard voltage of the country they were purchased in.Using any of these machines in a country where the voltage range differs to the country of purchase could result in permanent damage being caused. A machine manufactured for use in one country may become inoperable in another. Please follow the guidance on usage in the guarantee section of your User guide.The only device in our hair care range that is currently rated for universal use is our Dyson Corrale™ straightener. This has been engineered for travel, and styling on the go.Your Dyson guarantee is valid in the country of pur

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3 hours ago

nukirorryNew Member

Ask the Community

Dyson Nural Presentation box

I just bought Dyson Nural (Ceramic Patina/Topaz), it does not come with presentation case. I want to buy it separately but i’m confused, which presentation box fits it?

6 hours ago

n4ak7nNew Member

Ask the Community

Does Dyson still sell TP02 purifiers?

Would it be correct to say that the only place to buy the TP02 unit is Ebay?

8 hours ago

daviessteveRookie Member

Ask the Community

can you keep an existing map when Robot is replaced?

We are probably getting a warranty replacementi have mapped the house and would prefer to keep this map when robot is swapped out is this possible?

16 hours ago

RichaNew Member

Ask the Community

water flow

Hi. Why is it that at times there is no water flow from clean to dirty water tank while using my Dyson wash ?

17 hours ago

Kev711New Member

Ask the Community

Dyson Vacuums STINK!! - Major design flaw - Unacceptable for the price

Hi all,I own both the Dyson V15 and the Omniglide, and both have become unusable due to a serious design flaw. Within 2 months, both vacuums started to emit a terrible odor. I regularly empty the dustbin, wash the filter as instructed, and clean the attachments, but nothing helps. The air exhausted from the vacuum stinks, making them impossible to use.The root cause is that fine dust gets trapped deep inside the vacuum motor and cyclones. Over time, this buildup occurs with no way for the user to clean it out. If you've vacuumed a rug your dog sleeps on, that dust and debris get stuck internally. This is what's causing the odor, not just a dirty filter. You can find videos on YouTube, like “Vacuum repair man shows how to take apart and reassemble Dyson V11 for cleaning,” showing the massive dust buildup inside the cyclones.Changing filters won’t solve the issue—the problem is the cyclone buildup. The only solution is to take the machine apart, which voids the warranty, or send it to an

1 day ago

Deedee129New Member

Ask the Community

Dyson V12 Detect Slim Absolute - Rubber bits falling off and not same suction as initial purchase

Just contacted CS and mentioned about the ‘rubber bits falling off the machine” (near the main chamber) and was advised that I needed to have a video call in order for them to see the issue, however I did not want too do this and therefore they could not deal with that side of my complaint. I also offered to send pics but that was not acceptable for some reason. And whilst the rubber bits falling off the machine do not affect the usage of the machine, after spending a considerable amount of money do not expect any parts to be falling for something that is used for a short time at the very most twice a week for a very brief period. Tried live chat earlier but the robot asked me the same question at least 10 times hence I made the telephone call. I have been told I will be sent a filter for the “ack of suction” but again we have already cleaned the filter at the rear. CS was not the best had to ask the person several times to repeat the different questions it got somewhat frustrating by

1 day ago

EffieNew Member

Ask the Community

Dyson Corrale straighteners faulty battery after 2 years no charge time

I am so annoyed to read so many complaints about the Dyson Corrale straightener losing charge capabilities after 2 years.Dyson seem to ignore all the messages or off pathetic advice.I thought it was a quality product, why are they so scared to help people.Contact with support is impossible.

1 day ago

FKae86Novice Member

General discussion

Vacuum V15 keeps turning off several times

Hi,I have my V15 for less than a year. In the past weeks it started to switch off every time I use it.After few seconds it turns off, it does this 3 or 4 times and then it works just fine.I clean the filter regulartly, it looks very clean. I also fully cleaned the dust bin. Nothing really helps.I don’t think its a problem with the filter and not the battery either since its quite new.There are no error messages on the display. What to do next. I don’t really want to buy a new battery or filter to find out that it doesn’t fix the problem.

1 day ago

norskmanNew Member

General discussion

Solarcycle Floor base

Is it possbile to purchase new orused a solarcycle floor standing base as a spare part? If so what is the part number? Or any idea of the cost?

1 day ago

nukirorryNew Member

Ask the Community

Dyson Nural Presentation box

I just bought Dyson Nural (Ceramic Patina/Topaz), it does not come with presentation case. I want to buy it separately but i’m confused, which presentation box fits it?

6 hours ago

n4ak7nNew Member

Ask the Community

Does Dyson still sell TP02 purifiers?

Would it be correct to say that the only place to buy the TP02 unit is Ebay?

8 hours ago

daviessteveRookie Member

Ask the Community

can you keep an existing map when Robot is replaced?

We are probably getting a warranty replacementi have mapped the house and would prefer to keep this map when robot is swapped out is this possible?

16 hours ago

RichaNew Member

Ask the Community

water flow

Hi. Why is it that at times there is no water flow from clean to dirty water tank while using my Dyson wash ?

17 hours ago

norskmanNew Member

General discussion

Solarcycle Floor base

Is it possbile to purchase new orused a solarcycle floor standing base as a spare part? If so what is the part number? Or any idea of the cost?

1 day ago

AirUser8710Rookie Member

Air quality

VOC Calibration

Hi, My understanding is that the Dyson VOC sensors (I have a BP04 and Hot/Cool) are based on a relative baseline with an algorithm that corrects the baseline as lower values are detected.Let's say my home already had a high VOC problem before getting a Dyson purifier, after turning it on, it will find the current VOC levels as a baseline, and assuming I have a constant source of VOCs (due to some issue in the home), the baseline will never go down and will register as 0 VOCs on the purifier. Only if things get worse in this situation, i.e a newer/more powerful source of VOCs would the number go up.Is this right? if so, do you recommend calibrating the sensor? I was thinking something like: Power off the machine and unplug it to reset the baseline. Open the window for a bit (assuming outside VOCs are lower) Plug in machine, keep in off but enable continuous monitoring, and leave the window open for a bit (maybe 5-6 hours) Close window Observe VOCsI assume this would catch an

1 day ago

MjknrmrNew Member

Maintaining your Dyson air treatment machine

Dyson air purifier filter is forever sold our in Finland

Hi, I’m usinf Dyson cool/air purifier and it’s filter is now all done so needs to be changed.I live in Finland but it seems like the filter’s alsways sold out, never restocked.I’ve been unable to use the machine due to its filter shortage and it’s been more than a half year what a wasteI need 360° lasinen ilmanpuhdistimen HEPA+Carbon-suodatin in Finnish but I can never get itAre you guys ever going to restock it or just make the purifier one time use onlyReally bad experience with this. Please solve immedieately

2 days ago

Daniel71Rookie Member

General discussion

Dyson has kept my Vacuum since 9th of August and not once updated me!! WTF IS GOING ON?!!!

Made a huge mistake in getting a Dyson from Dyson’s website and now am stuck without a vacuum cleaner for over a month since sending my Gen5 Detect for a small repair. Since last one month I have on numerous occasions have requested an update or a turn around time which their customer service refuse to give me. Is this even acceptable? Has Dyson really lost the plot and simply doesn’t care about their customers nor even acknowledge their issues? This will be my last ever purchase and I really hope this company soon is out of business the way they are treating their customers.

2 days ago

joan hastingsNew Member

General discussion

poor service

3 weeks ago I paid for my Dyson hair dryer to be repair. Dyson took my money but did not provide a collection date. I had to chase it up. I finally got a collection date for this week Wednesday 11th, no one showed up. I contacted Dyson Wednesday evening and they said collection would be Thursday again no one showed up. Because the collection can happen at any time of the day I had to take some annual leave on Wednesday and my husband had to do the same on Thursday. We have wasted our annual leave and my hair dryer is still with us. Very very poor service. It is also very difficult to contact Dyson via email.

2 days ago

lxxxwNew Member

Ask the Community

Can't get support from Chat

Hi, my Dyson hair dryer suddenly stopped working. There is no LED light on. I would like to book a repair but the support chat kept saying “Sorry, I didn't understand that.” as I typed in my email address.This is not something I’d expect after paying hundreds of bucks for a device. Please guide me how to book a repair or replacement. Huge thanks!

2 days ago

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