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WilbertoNew Member

Ask the Community

Dyson V8 Absolute Red Light

I have suddenly encountered an error with my Dyson V8 Absolute. I have a blinking red light when attempting to use the device. Searching online, this issue appears to be related to the battery being dead/defective. I only purchased this device in October of last year, so I would expect the battery to last much longer than this. I have not overused or abused the product in any way. It is most disappointing.I spoke with an agent earlier and they advised the problem is with the actual charging cable and have ordered me a replacement. I explained that the general consensus online is that a flashing red light (4 times) is related to the battery and not the charging unit. The agent insisted a replacement charging unit will resolve the issue.Anyone else have this issue that has been resolved by receiving a replacement charging unit?Cheers

101

26 minutes ago

JanCNew Member

Ask the Community

Advice Needed - Cordless Vacuum and Multi Floor Upright Vacuum - relocate from Canada to UK

I’m relocating from Canada to UK and wondering can I use them in UK by replacing battery / charger or other parts? They are different voltage and socket and the warranty of both items expired already. Many thanks,Jan

7 hours ago

LiorNew Member

General discussion

Really disappointing support experience for a Dyson under warranty

Just wanted to share a frustrating experience in case anyone’s considering a Dyson. My Gen5 stopped working and kept showing the “air path blocked” error. I cleaned every part of it thoroughly, including the filter, which I washed and let dry for over 24 hours. There’s nothing visibly blocked, and I even sent photos to support showing that. The filter is clearly not the issue. Still, after nearly an hour of chatting and going through scripted troubleshooting, Dyson told me the only solution is to replace the filter, which of course, is out of stock. When I asked what I’m supposed to do now, they told me to bring the vacuum to a service center in Paramus, NJ. That’s not actually close to NYC unless you have a car. There’s no option to mail it in, no remote support, and no other alternatives. So right now I’m stuck with a broken vacuum that’s still under warranty and no way to get it fixed without spending a couple hundred bucks just to get to a repair center. Really disappointing suppor

12 hours ago

StuartStuart - Dyson

Ask the Community

Meet the Dyson Community | Introduce yourselfINTRODUCTION

Hi everyone! My name is Stuart and I am the Community Manager at Dyson.What a great position to be in, I have the opportunity to welcome everyone onto the site, share key topics from across our category range to help support you all and connect through our shared passion of Dyson!It’s been a pleasure to help create this space for all Dyson owners, users and enthusiasts, somewhere you can connect, collaborate and share knowledge with each other. I look forward to seeing it grow even more. It would be great if we used this thread to introduce ourselves - Share which Dyson you have, and maybe what the Community has done for you to date or what you’d like to see out of it in the future. If you’d prefer, update your profile with some background information and even a profile picture - It helps us all to seem a little more human. Feel free to add any other information, where you have your machine, a picture of it, or even a picture of your furry friend next to it!!

345083

18 hours ago

Jc57New Member

General discussion

problems with Dyson big ball multi floor head

I bought the Dyson big ball cylinder machine with the multi floor tool in December 2024. Whilst the machine is fine on hard floors the machine will not pick up bits from our carpets. The head just seems to push the ‘fluff’ around. I then have to pick up by hand. The machine and head was sent back to Dyson for ‘repair’ but not fault was found so returned back to us. After contacting Customer Service again they sent me a replacement head but that has not solved my issues. Is anyone else having this issue?

18 hours ago

JackDyson Community Manager

General discussion

Dyson 02 Probiotic hard floor cleaning solutionNEWS - FLOORCARE

Dyson 02 Probiotic hard floor cleaning solutionIntroducing the new Dyson 02 Probiotic hard floor cleaning solution.A unique blend of seven powerful probiotics work together to remove dirt, oils and odours. Partnered with an odour encapsulant and fragrance, to leave floors smelling fresh.Specifically formulated to work with Dyson machines, including Dyson WashG1™ wet floor cleaner and Dyson V15s Detect Submarine™ wet and dry vacuum cleaner. With a non-foaming solution for Dyson’s high-performance rollers. Contains naturally-occurring probiotics and no harsh chemicals. Safe for homes with pets and children.Scientifically proven to remove dirt, grime and odour by actively cleaning rollers and the inside of the wet cleaner.Compatible with the Dyson WashG1™ wet floor cleaner’s self-cleaning cycle.Find out more at Dyson.comDyson 02 Probiotic hard floor cleaning solutionFrequently asked questions What are the ingredients?Each bottle of Dyson 02 Probiotic hard floor cleaning solution contains

258615

19 hours ago

SR45Novice Member

General discussion

V12 Slim Wand replacement ( out of stock)

My 2 1/2 year-old V12 Slim (Wand) bent at the connection point and I want to get a replacement but they’re out of stock. Someone said if you called even though it was out of stock, they may be able to sell you one. Is this true or not? To purchase this item on the web is questionable from the site you look at and they cost at least three times as much as the one that is shown on the Dyson website.

KiaragRookie Member

Has anyone else had an issue with the Dyson return because I returned my air wrap March 6 as I got the wrong styling tool for my type of hair and I waited for it to process within the timeframe which was I believe 7 to 14 days after it hit the 14 days I communicated with them that I still have not been processed and I let it be and then I called again because it’s now April 22 and nothing has been done and I’ve been waiting for my refund for more than a month and a half

424

1 day ago

CCinDevonNew Member

Ask the Community

why is next day delivery not next day?

I ordered on a Wednesday before 3pm so expected my delivery on Thursday really but definitely on Friday. My tracking from Parcel Force said they attempted delivery at 10.34am on Friday but there was no card, nothing on my ring doorbell and there were 5 people in the house including me looking out for the delivery!!! Very poor service for an expensive product.

1 day ago

BoochieNovice Member

Ask the Community

Dyson: what a disappointment!

I’m writing this out of complete frustration and deep disappointment with both the quality of Dyson products and the absolute lack of customer service.I purchased a Dyson Gen5 just a few months ago. Within 3 months, both head wheels broke – a problem I’ve now seen thousands of other users reporting online, clearly pointing to a design flaw that Dyson continues to ignore.I bought the product in Tbilisi, Georgia, where getting in touch with Dyson is practically impossible. My emails have gone unanswered for over two months, and every attempt to call their customer center has ended with the line being abruptly dropped because no one speaks a word of English.After mentioning this issue on this forum earlier, someone finally contacted the local authorized seller – who reached out to me only to inform me that accessories aren’t covered under warranty in Georgia, and they can’t do anything about it. They say only Dyson HQ can handle this, yet after more than 2 months, still no response.This i

110

1 day ago

WilbertoNew Member

Ask the Community

Dyson V8 Absolute Red Light

101

26 minutes ago

JanCNew Member

Ask the Community

Advice Needed - Cordless Vacuum and Multi Floor Upright Vacuum - relocate from Canada to UK

7 hours ago

SR45Novice Member

General discussion

V12 Slim Wand replacement ( out of stock)

100

19 hours ago

CCinDevonNew Member

Ask the Community

why is next day delivery not next day?

1 day ago

Customer12345New Member

General discussion

Dyson Purifier Humidifier Emitting Weird Smell

Hi There! I have the newest version of the Dyson Purrifier Humidifier + Cool (less than 3 months old) and it just started emitting a really weird smell. I ran a deep clean cycle 2 weeks ago so it shouldn’t need that again. The smell is coming from the air being emitted. Has anyone had this issue and know the fix? I called the support line and they were absolutely zero help.

141

1 day ago

BlittsNew Member

Air quality

Graphs not matching actual figures for air quality

The graphs for each type of pollutant on the app for our Air purifier cool formaldehyde are showing flat and green although the main air quality screen is moving and currently red. Tried power cycling but to no avail. Think the issue is the app rather than the machine? Any ideas how to correct this?

1 day ago

Sue'n'DuchNovice Member

General discussion

Dyson V8 Advanced not picking up properly

I've had my V8 for a month having replaced my well used V6. We have 2 dogs who love rolling on the lawn, bringing in small pieces of grass etc into the house. This is not a problem on the hard floors but I'm finding that not everything is picked up from the carpets. Does anyone have any ideas please?

757

1 day ago

VintageNew Member

General discussion

v15 shuts off by itself and battery flashes 10 time

Anyone know how to fix my v15 that shuts off by itself and battery blinks 10 times

1 day ago

Vusala.eynullayevaNew Member

General discussion

European Dyson v12 working 6months then it is shutting of frequently

We have European Dyson v12. It was working in USA for 6months. After wash, it started to have an issue on shutting of after a few seconds. I need to try 3-4 times then last one lasts and i can vacuum. It just takes 4-5 times on and of. Not sure what is an issue, water got leaked, dust inside or what?

1 day ago

WF4 3PGNew Member

General discussion

SV57

I recently tried to register my new SV57 Dyson digital slim motorbar registration machine as it wouldn’t register it on the app so I rang and spoke to a customer assistant. He told me he had registered it for me. I also asked if he could find the product number for a replacement filter for this particular machine. He gave me the filter no. 970612-01 but said it was out of stock and he would send an email to me when the stock came in, he also said it would be free of charge as it was under the guarantee. I have not received any communication so far so I endeavoured to check the part on the dyson app but it is showing as an airconditioning filter and not what I require. I don’t seem to be getting anywhere with this problem. I’ve spent hours trying to get through either by using the chat bot which is useless. Can someone please help with the correct information.

100

1 day ago

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