Visit Dyson.com Visit Dyson.com

- - Knowledge Base - Homepage

Welcome to the Dyson Community

Find answers. Share your Dyson experience. Connect with owners globally.

995 Topics
2,685 Replies
5,249 Members

Getting started

Join the Community

An essential read if you're new here

Becoming a Community Superuser

Get recognised for helping other members - earn ranks, badges and rewards

Create a new topic

Put your own questions to the community - or start a conversation

Featured articles

The latest & greatest from the community

Join the conversation

Robot vacuums

Dyson Robot vacuums

Cordless vacuums

Dyson Cordless stick, Multi-directional and Handheld vacuums

Corded vacuums

Dyson Upright and Cylinder vacuums

Hair care

Dyson Hair dryer, Hair straightener and Hair styler

Air treatment machines

Dyson Purifiers, Humidifiers, Fans and Heaters

Lighting

Dyson Task lighting and Suspended lighting

Inside Dyson

We're inventive by nature. Take a look at how we work and play.

Tips and tricks

Handy hints on using your Dyson machine and the Dyson App

Discussion areas
Latest posts
Help others

Getting involved

Post a question, get the latest information and share your knowledge with our Community.

Ask the Community

191 topics
606 Replies

Community news and information

27 topics
51 Replies

Tips and tricks

49 topics
30 Replies

Inside Dyson

15 topics
2 Replies

Robot vacuums

Dyson Robot vacuums

General discussion

4 topics
13 Replies

Setting up your home

1 topic
2 Replies

Scheduling, mapping and zoning

0 topics
0 Replies

Controlling your machine

3 topics
7 Replies

Maintaining your machine

1 topic
2 Replies

Cordless vacuums

Dyson Cordless stick, Multi-directional and Handheld vacuums

General discussion

128 topics
486 Replies

Using your machine

19 topics
55 Replies

Maintaining your machine

52 topics
195 Replies

Corded vacuums

Dyson Upright and Cylinder vacuums

General discussion

27 topics
68 Replies

Using your machine

9 topics
22 Replies

Maintaining your machine

19 topics
67 Replies

Hair care

Dyson Hair dryer, Hair straightener and Hair styler

General discussion

62 topics
249 Replies

Everyday use

19 topics
72 Replies

Getting started with Styling

4 topics
8 Replies

Maintaining your machine

16 topics
54 Replies

Air treatment machines

Dyson Purifiers, Humidifiers, Fans and Heaters

General discussion

76 topics
245 Replies

Scheduling

9 topics
28 Replies

Air quality

39 topics
127 Replies

Controlling your machine

32 topics
135 Replies

Maintaining your machine

28 topics
96 Replies

Lighting

Dyson Task lighting and Suspended lighting

General discussion

0 topics
0 Replies

Using your machine

0 topics
0 Replies

Maintaining your machine

0 topics
0 Replies

Hand dryers

Dyson Hand dryers

General Discussion

3 topics
14 Replies

Using your machine

0 topics
0 Replies

Maintaining your machine

0 topics
0 Replies

Voice assistants

Using smart voice control with your Dyson connected machines

General discussion

2 topics
17 Replies

Amazon Alexa

2 topics
3 Replies

Google Assistant

2 topics
7 Replies

Siri Shortcuts

2 topics
7 Replies

whyaretheresomanyv15vacuumsRookie Member

General discussion

PLS. Why are there SIX V15 models to compare between? It's absurd.

There isn't even an easy way to compare them. I have to open up each by pressing ‘see details’ to understand the differences. Then, I have to either use photographic memory or write EXTRA NOTES to remember how they are different. V15 AbsoluteV15 Absolute +Detect +Detect Detect PlusDetect Extra Oh, and they all share the same reviews!

1 hour ago

VivianeNovice Member

Ask the Community

V15 Detect Absolute + (Gold) vs V15 Detect Extra - Purchasing Advice

Hi There, I am looking to purchase my first cordless Dyson vacuum and I do not know which from the V15 Detect Absolute + (Gold) or the V15 Detect Extra I should purchase. I want to make the right choice considering the expensive cost of these vacuums. I just want to get the best machine. Both look very similar in terms of technology, features and price and so I am wondering if I am missing a key feature when comparing the V15 Detect Absolute + (Gold) with the V15 Detect Extra? They are both Dyson website exclusives to Dyson direct; both have the upgraded HEPA filter to 0.1 micron, the built in tool, same motor, same bin size, same suction, same cleaner heads and relatively same price; just the accessories seem different as the V15 Detect Absolute + (Gold) seems to have 10 accessories and the V15 Detect Extra has 8 albeit different accessories? The colours do not matter to me because I am looking for best machine in terms of performance. Thanks in advance for your professional advice. V

12 hours ago

SaqibV15New Member

General discussion

Dyson v11 Outsize floorhead

I got an outisze a long time back but now it seems as if there discontinued after speaking to Dyson customer service. I'm looking for the XL floorhead, I've looked everywhere I've pressed notify me back in September shall I close that door or shall i wait I'm using the standard head and it's fine but it takes a long time to clean my house. Is it completely gone as customer service said or I've seen a thread saying it hasn't been but they've been off dysons website since September. I've also checked all the after retailers like partscentre espares and many more. Please advise

13 hours ago

PJamNovice Member

Maintaining your machine

Need a replacement part: 917260-01

Hi,I saw that this part is out of stock, so I called Dyson and the service representative said that part 967365-01 is compatible. He then told me that there might be back stock available. I was told that I had to register my machine in order to be notified when the part is in stock and he proceeded to register my machine over the phone. He assured me that after talking with a supervisor, he would email me a summary of our conversation. I tried to log into MyDyson, but I found that I was not registered. I registered my vacuum. I did not receive an email from Dyson, but the service rep gave me an email address “questions@dyson.com” I emailed my query about the parts, but I have received no response. I found part 967365-01 at an overseas seller and inquired about its compatibility with CY18. He responded that it is not compatible. I am confused and a bit frustrated because I don’t know if the parts are compatible I can’t use my machine without part 917260-01. Where might I find help for t

13 hours ago

indinferRookie Member

General discussion

Recommended storage and organizer for Outsize. Dok? Other?

I just received the Dyson Outsize. I like free standing rather than being attached to the wall. But besides that, the Outsize came with 6 attachments and the furniture cleaning kit which is 3 more attachments. How do I keep all this organized? I found the Dyson Dok here: https://www.dyson.com/support/journey/tools/970778-01.But it looks like it has a place for only one attachment. What about the other 8 attachments? I found this expansion bracket on Amazon here: https://www.amazon.com/dp/B096NWGW2R/?coliid=I1CGGXM7JDYSU8&colid=2YLS7QHLY3WN5&psc=1&ref_=lv_ov_lig_dp_it.But it looks like I can only store organized another four. What about the remaining 5? Then I found this alternative stand for vacuum cleaners here: https://www.amazon.com/dp/B08CVRH3MF/?coliid=I33JUXSFLX8LYT&colid=2YLS7QHLY3WN5&ref_=lv_ov_lig_dp_it&th=1.So for a third of the price of the Dyson dok, I can store the vacuum and four attachments. Before, I got the Dyson Cyclone V10 Absolute with the do

13 hours ago

Peter GRookie Member

Ask the Community

V7 motorhead

HI all , my first post with a problem , and guess what its the battery , it seems to me far to many Dyson hoover problems are battery related , James Dyson needs to get back in R and D and sort them out . Rant over , my problem is use the V7 on Max no problem but take your finger off the trigger and it won’t restart , so back to charging dock in and out again it runs fine until you take your finger off again it stops again so back to the dock again and repeat , it will run for 6 mins if you keep your finger on the trigger , this says to me this is a software issue , any ideas anyone ?

14 hours ago

Anthony77Novice Member

General discussion

Dyson DC35 Battery Life

Hi All, Dyson DC35 Multifloor Battery lasting no longer than 30 seconds before flashing light and cutting outBought new battery charged till light went out on charger before use but after initial use same problemCheck battery with multi meter showing 20.8 volts Plug into charger again 20 minutes later light goes out on charger battery shows 21.9 volts and lasts just about 30 seconds again. I understand that once the light on the charger goes out the battery should be fully charged but to charge a battery is normally a minimum of 4 hours So do I have a battery problem or charger problem I know its not a blockage I have run the machine completely stripped downI would be most grateful for any help or advice Thank you Peterisn't tech wonderful when it works (Moderation Edit - Category Updated)

20 hours ago

DavidTaylorSilver Level Contributor

Maintaining your machine

Understanding Battery DegradationSPOTLIGHTED POST

Since the community became inclusive of all Dyson technology, of late, I’ve responded to discussions surrounding the Cordless vacuums and their battery life expectancy. Specifically, on the belief these should last for a substantial time past their warranty expiration.Having a working knowledge of battery development, I wanted to share my own opinion on this subject.Battery failure is sadly unpredictable. It exclusively can’t be tracked to a singular cause, and it is important to note that this doesn’t just affect vacuum batteries but any rechargeable battery in modern society. The battery in power tools, remote control cars through to that of the rechargeable AA/AAA batteries in use around the home, all fall foul of degradation over time.A combination of sources can influence the capacity, discharge, and operation of these batteries. These sources are inclusive of, overcharging, undercharging, discharging, local temperature, local humidity, component maintenance, and prolonged impact

2612

22 hours ago

Chris DRookie Member

Maintaining your machine

V8 red light specifically flashes 4 times

What is the problem if the red light flashes 4 times only, not 12. I’ve looked it up & only one place I’ve found specifically states it will be a problem with the motor, not the battery. (As it would flash 12 times if it’s the battery) Every where else, including Dyson customer services just say, ‘if a red light flashes, it’ll be the battery.’It’s been working fine for 4 years. I’ve had no reduced power over recent use. Yesterday went to use it & no power, the power light just flashes red 4 times when triger pulled or put back on docking station.Any help would be much appretiatedChris

1 day ago

PykalaniemiNovice Member

Maintaining your machine

Dyson V11 out of warranty repair nightmare

So I have tried to get our ~3 year old V11 repaired. I understand that it’s not covered by warranty anymore. After the initial contact I was give a repair refrence number and was told box would be sent in which I can send my defective unit for repair. Two weeks passed. No box. I have tried to reach customer service now at least 5 times over the last week with pretty disappointing results. I either get a standard bulk email reply after which nothing happens or over chat I’m promised that the box will be sent expedited. No box. No tracking number or confirmation.Last attempt provided an answer back noting that my issue has apparently been solved so no further action was necessary. This was an answer to email where I have been trying someone to actually read my first email where I’m asking what’s the status of my repair order.Needless to say this has been the worst customer service experience I’ve had with any electronics so far. I am saddened to see once great brand gone this bad. I cann

2 days ago

whyaretheresomanyv15vacuumsRookie Member

General discussion

PLS. Why are there SIX V15 models to compare between? It's absurd.

1 hour ago

SaqibV15New Member

General discussion

Dyson v11 Outsize floorhead

13 hours ago

Peter GRookie Member

Ask the Community

V7 motorhead

14 hours ago

User Leaderboard

This leaderboard resets every monday.

Show full leaderboard

This leaderboard resets every monday.

Show full leaderboard

Recently Awarded Badges

Airheadshas earned the badge Hair Care Specialist
Airheadshas earned the badge Community Builder
Fishtown57has earned the badge Community Builder

Show all badges

Dyson support

Guides and manuals

Select the Dyson machine you own

MyDyson™

Get more from your Dyson with MyDyson™

Spare parts and accessories

Dyson parts to keep your machine running smoothly

Terms & Conditions Cookie settings

Create a community account to start contributing.

New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.

Username *

E-mail address *

A bit about yourself

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.