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alphaRookie Member

General discussion

Dyson v15 not powering on - Blanks screen. Can I fix this without a part?

I bought the Dyson V15 Detect Absolute vacuum Hepa gold: https://www.dyson.com/vacuum-cleaners/cordless/v15/detect-absolute-hepa-goldI have tried to turn this on, by charging the battery till full, but the LED display will not show up. I have tried a lot of the solutions people suggested, but seems like this is a faulty device. Has anyone experienced something similar?

7 minutes ago

BadnanNovice Member

Ask the Community

MyDyson website issues - Unable to view registered products.

Hi all,Past few weeks when I try and log in I get error message. But when I select My Dyson from the drop down menu it takes me to the home page of My Dyson. But when I select your registered machines it a blank page. I have multiple machines registered. Account is maybe 10 years old. Customer service couldn't give me an answer but they could see the machines on their systems. Any ideas? Have tried different devices, incognito mode and cleared cookies and cache.

14 minutes ago

Ellie.SNew Member

Maintaining your air treatment machine

Purifier Filter - Replacement showing Out of Stock. (Solved)

Hi,Can anyone recommend where I can buy a filter from, mine needs changing and the official dyson ones have been showing as out of stock for some time.thank you

25 minutes ago

NobunagaNovice Member

Maintaining your air treatment machine

In-App Filter Purchase showing as Out Of Stock - Incorrect version shown (Solved)

Hello community,My first time posting here, so go easy on me :)I have a Dyson Pure Hot + Cold (I think this is HP04) and live in London. Its filter is at the end of its life, so the app is encouraging me to buy a replacement. In the past this has not been a problem, and I have replaced the filter a few times over the past few years. However, Dyson’s site is showing theLe replacement filters as sold out, and there is no indication of when they will be back in stock. Two questions:Any idea when they may be back in stock? Any suggestions on other suppliers in the UK. Amazon has a lot of alternatives which are comparable with this machine, but I would rather stick with an official one. thanks in advance!

27 minutes ago

EmmaJCNew Member

Using your light

Lamp not working - Unable to connect a CN version to the UK app.

I have a Dyson lamp that was sourced in China. Because I am in U.K. not able to use the app, and so cannot get the lamp to work. Contacted Dyson in U.K. but no help. Any ideas before I bin it?

35 minutes ago

MairaNew Member

General discussion

I bought airwrap in dyson turkite, then I moved in USA .I does not work. Anyone know why?

I bought airwrap in dysonturkite.Then I moved in USA .I does not use here .I am traveller so I would like to use everywhere with converter

49 minutes ago

StuartDyson Community Manager

Ask the Community

Meet the Community | Introduce yourselfINTRODUCTION

Hi everyone! My name is Stuart and I am the Community Manager at Dyson.What a great position to be in, I have the opportunity to welcome everyone onto the site, share key topics from across our category range to help support you all and connect through our shared passion of Dyson!It’s been a pleasure to help create this space for all Dyson owners, users and enthusiasts, somewhere you can connect, collaborate and share knowledge with each other. I look forward to seeing it grow even more. It would be great if we used this thread to introduce ourselves - Share which Dyson you have, and maybe what the Community has done for you to date or what you’d like to see out of it in the future. If you’d prefer, update your profile with some background information and even a profile picture - It helps us all to seem a little more human. Feel free to add any other information, where you have your machine, a picture of it, or even a picture of your furry friend next to it!!

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1 hour ago

Steve318aNovice Member

General discussion

Air Treatment - High Pitched Buzz / Noise - Help!

Hi All - I purchased a PH04 humidifier/purifier at the beginning of this year, and it has been a huge headache for me. I normally wouldn’t complain but with the amount of money I spent I think I deserve a better result. I am currently on my 4th unit - each one has after 3 developed a relatively loud high pitch buzzing noise, that I think can most accurately be described as comparable to the sound a cicada (more like 1,000 cicadas) makes. I use the purifier as a fan/humidifier overnight night in my bedroom, and the sound occasionally becomes loud enough to wake me up. It is most definitely not normal operation, because the fan makes an acceptable amount of noise for several weeks up to a few months before it starts happening. 2 of the units replaced outright right away, and the third one I sent to the repair center where it was found to be unrepairable and replaced again. While I do appreciate the replacement machines, it seems to me that the problem is widespread if 4 in a row have had

1 hour ago

gp78New Member

Controlling your air treatment machine

Remote control (969154-02) - How to pair?

Hi All, I just got the replacement remote control for my Dyson Purifier Cool. Does it needs to be “synced” with the main unit and if so how ? Thanksgeorge

1 hour ago

StuartDyson Community Manager

General discussion

Dyson US launches Dyson Care: An Amazon Alexa voice skillDYSON CARE | ALEXA

Great news! Our US based team have launched a new Amazon Alexa voice skill that provides owner support. Those that own a Cordless vacuum can now say, “Alexa, open Dyson Care” to address their cordless vacuum’s performance, power, or visible issues. Alexa from Amazon guides owners through step-by-step diagnostics to identify problems and ways to resolve them. Sounds simple enough! In this article we cover 5 key questions which will help you get the best out of this new service. (1) How does Dyson Care support owners?The types of troubleshooting that Dyson Care can support can fit into three main categories: performance, power, or visible. This could include a clog that’s affecting the suction, a battery replacement to improve your machine's run time, or regular wear and tear on a vacuum part.Dyson Care can help identify the problem and provide the necessary steps to fix it. Many issues can be resolved by the machine owner without the need for advanced engineering knowledge.Dyson Care

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1 hour ago

EmmaJCNew Member

Using your light

Lamp not working - Unable to connect a CN version to the UK app.

I have a Dyson lamp that was sourced in China. Because I am in U.K. not able to use the app, and so cannot get the lamp to work. Contacted Dyson in U.K. but no help. Any ideas before I bin it?

35 minutes ago

DerekdodNew Member

Ask the Community

which version

Hi I want to buy a replacement battery for my dyson hover but don't see where the version is. Can anyone help. The website shows a barcode with a serial just above it, it doesn't look anything like mine as I don't have a barcode. It could be that I already replaced the battery hence the reason my device doesn't have a barcode. Any help would be appreciated.

18 hours ago

loujclaNew Member

Ask the Community

v10 filling top half of bin

My v10 only fills the top half of the bin, not the bottom half. This causes the blockage/filter lights to come on even though I’ve only just emptied the bin. How can I stop debris going straight up to the top half of the bin?

1 day ago

PaulgrimaNew Member

Ask the Community

Customer service - Poor experience with UK Call Centre

Bought 2 machines from Dyson UK website, 31st July 2023 error in confirmation email I tried to call Dyson customer service, many times, the message simply said that they could not take any phone calls, the website chat system doesn't respond Dyson use Parcel force for their deliveries, again you cannot call them and their tracking system does not update . The whole experience is utterly pathetic !! UPDATE 2 Aug 8th - Dyson remain totally closed to the world of their customers , it’s still the same , IT IS IMPOSSIBLE to speak to them ! Parcel Force just called me , they say , sorry we have lost your 2 machines call Dyson they said !!! UPDATE 3: Aug 15th - Dyson phone lines still state , we cannot take your call and there is no other way of communicating with Dyson NONE ! UPDATE 4 : 20th Aug No contact from Dyson , I kept calling, finally I got through , I asked when they were going to ship replacement machines cos Parcel Force told me they had lost mine , Dyson said , we kno

4 days ago

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