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Robot vacuums

Dyson Robot vacuums

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Dyson Cordless stick, Multi-directional and Handheld vacuums

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Dyson Purifiers, Humidifiers, Fans and Heaters

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Dyson Zone™ headphones

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Lighting

Dyson Task lighting and Suspended lighting

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Dyson Hand dryers

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veronicanicoleNew Member

Ask the Community

GLS Shipping Nightmare - Feedback

I know a lot of people have had shipping issues on here with GLS not delivering a product and repeatedly putting “Reschedules/Missed Delivery” as the update. Which is SO CRAZY to me how this company continues to work with GLS, knowing they are consistently “losing” expensive packages and not delivering them. I ordered a V15 Detect over 10 days ago (Oct 16), it was shipped via GLS with “next day delivery”. GLS tracking shows that they received the package that day, it arrived in a city about 35 mins away from me, and then NOTHING. Every day GLS would just “reschedule” the delivery to the next day, over and OVER AGAIN. We are going on 6 days now rescheduling with NO actual delivery attempted. I have contacted GLS multiple times, they can’t give me any straight answers. They claim that the last day their end shows any updates is on Oct 17. Wow, one day after I ordered- Nice. They are no help, constantly telling me they have escalated the matter and will receive in an update within 24 hour

2 hours ago

eemurphy88New Member

Maintaining your cordless vacuum

issues with my v11 animal

I’ve had my vacuum since June of 2020 and recently when using the main vacuum motorhead, the brush stops spinning. It still picks up but not on carpet/rugs because it won’t spin. I’ve spent hours troubleshooting and cleaning all the pieces. I borrowed my in-laws motorhead to try it with our vacuum and it still didn’t work so I went ahead and ordered a new main body/cyclone. Using the new body with our motorhead, it still didn’t work! However it did work with my in-laws motorhead so now I have no idea which piece needs to be replaced or if I should just give up and purchase a brand new vacuum since we are out of warranty now.

2 hours ago

DshehiNew Member

Air quality

dyson app not available in my region

Dyson app is not available in my region…is there any way to getting it installed?

2 hours ago

GodwinNew Member

Ask the Community

im struggling to return the vacuum cleaner I bought recently

Hi,I am experiencing this kind of frustration with return for the first time. I made 2 attempts to fill the return form and waiting beyond 48 hours each time for the response. There is no customer service or any kind of help from the company. I have no clue as how to return this. By reading others experiences in the internet, I really doubt that I will be able to return this and get the refund. If I don’t get any response in next two days, I’m planning to go to customer grievances forum. If I’m missing anything here regarding the return policy, please advise.thank you

3 hours ago

RealRookie Member

Ask the Community

V15 Animal variant - Is this no longer in production?

My wife heard about the Animal variants and I simply cannot find these anywhere other than the Ball. Really looking for the V15 or V12 as she wants a cordless.Is this in production still? Was the technology rolled into current models?

5 hours ago

mdeliwNew Member

General discussion

Has the Cordless v11 Outsize Been Discontinued? (Episode 2)

This is a repeat of an older post with similar title that has comments as old as 10 months and closed as “solved”. Several replacement parts are still not available, with a frustrating “notify me” option. It is not like customers order replacement parts in advance of the need and are usually are going to do at the time of the need, just waiting with no alternatives.

5 hours ago

FerrymanNew Member

General discussion

Length of guarantee remaining

I purchased a V11 a few days ago and My Dyson shows it as registered. The area showing guarantee period remaining says “not confirmed”. Is this normal?

5 hours ago

sim19971New Member

Ask the Community

DshehiNew Member

Air quality

dyson app not available in my region

Dyson app is not available in my region…is there any way to getting it installed?

2 hours ago

GodwinNew Member

Ask the Community

im struggling to return the vacuum cleaner I bought recently

3 hours ago

mdeliwNew Member

General discussion

Has the Cordless v11 Outsize Been Discontinued? (Episode 2)

5 hours ago

FerrymanNew Member

General discussion

Length of guarantee remaining

I purchased a V11 a few days ago and My Dyson shows it as registered. The area showing guarantee period remaining says “not confirmed”. Is this normal?

5 hours ago

sim19971New Member

Ask the Community

Diffuser for Airwrap - India

6 hours ago

GraceyrobertsNew Member

Ask the Community

Order status - not shipped after a month

6 hours ago

Amandarob10New Member

Ask the Community

Collection failure, again 😩

6 hours ago

DarkAcidNovice Member

Ask the Community

Machine Air Quality Report Unavailable BP03

I’ve had my BP03 running continuously for well over a month now with continuous monitoring turned on. However, when I check the air quality report it tells me the report is unavailable. How long does this need to run to generate a report? I called customer service and they had no clue what I was talking about.

6 hours ago

dontpanicRookie Member

Air quality

Machine Air Quality Report Unavailable

I’ve got Dyson Purifier Cool in my study and a Big+Quiet in my living room and I tried generating a Machine Air Quality report for the first time with both. I’v e had them for a few weeks now and Continuous Monitoring has been turned on this entire time. On the iPhone app, I can see the graphs showing the air quality of the previous few days, even when the machine was switched off.But the report error message says: “Your machine hasn’t collected enough air quality readings” (see screenshot). I have tried restarting the app and the machine. No difference.

7 hours ago

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