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Jpayne29New Member

Ask the Community

email

Has anyone successfully received an email address To make a complaint? I do not want a telephone number as I just go round in circles given the same information and assurances over and over again. Even when I asked for an email address, it was not the correct one, and bounced. I have asked to speak to a manager and I have been assured on several occasions that they will call me, and never have. I only want an email address to put my complaint in writing. This has gone on for long enough. I sent my hoover to them for repair at the end of January. I am still waiting. All the chasing has been by me and no one I speak to has any records of conversations. I am beyond frustrated.

16 minutes ago

PeterWRookie Member

Ask the Community

poor customer support

My Dyson V7 vacuum stopped working after 8 months. I contacted Dyson customer support and they confirmed the Dyson battery is faulty and therefore covered under warranty. They said they have nil in stock and I had to wait till a new one arrived. They estimated this could take 4 to 6 weeks, maybe less, maybe more. I said that I did not consider this to be a reasonable period to go without a vacuum, I wanted my vacuum repaired or replaced within a reasonable period. What should I do next. Any suggestions go to contact head office or similar

33 minutes ago

soobakchickenNew Member

General discussion

When will the Airstrait get released in Australia/New Zealand?

Hi, just wanted to know when the Dyson Airstrait will be released in Australia/New Zealand. I currently live in NZ and the local home appliance shops have told me (Harvey Norman, Farmers) that it will be released soon—hopefully before May. Is this true? Thanks :)

3 hours ago

janzarooNew Member

General discussion

Battery Life nonexistant halway through 5 year warranty

My Dyson Cyclone v10 Animal is halfway through its five year warranty, and the battery life is completely destroyed. I'm told this is 'normal'. Expectations are 5 minutes for Boost, 30 minutes for High and 60 minutes for Low.At this point Low just brushes the carpet with little to no suction. On High I can get it to go for 5-7 minutes, about half a large room. And using Boost at all, even five seconds, means it'll be dead within another 60 seconds. ANd then it needs to charge for an hour.I have done all the trouble shooting multiple times. How do i get DYson to listen to me? This is ridiculous for a $500 machine. Help.

5 hours ago

stib63New Member

Ask the Community

Massage products

I would like Dyson to develop hand-held massagers and chairs. I believe that would be high quality and last a long time!

7 hours ago

JackDyson Community Manager

General discussion

Dyson's three things to look for when choosing an air purifierInterview

When it comes to finding the right air purifier for your home, there are three fundamental features to look out for. At Dyson, we call them the three pillars of purification.Dyson Engineer Kathleen explains why it’s imperative that air purifiers sense, capture and project – to help clean the air of your indoor environment and remove airborne pollutants.Need further guidance on choosing the right Dyson Purifier for your needs? Try our Help Me Choose tool. Related Community topicsWhat are the common household pollutants?How Air Quality changes throughout the yearWhat is off gassing and what causes it?Aren't pollutants just outdoors?

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9 hours ago

Ambika SudRookie Member

General discussion

DO NOT BUY - Dyson Corrale straightener (Suddenly stopped working and support offered no solution)

"Hello everyone,I'm extremely disappointed with Dyson. I purchased their hair straightener in 2021, and it suddenly stopped working last week, displaying the "too hot" icon. Despite being a high-end product, it only lasted three years with minimal usage.To make matters worse, the two-year warranty has expired, and Dyson support refused to repair or offer any solution. Instead, they suggested I buy a new straightener for $500. I'm shocked that no one can even assess the issue or provide repair options.As a customer who has also invested in a Dyson vacuum and Airwrap, I expect better service and product reliability from a company that charges premium prices. I'm worried that my other Dyson products may also fail unexpectedly."Sharing my experience so other people don’t regret their purchases…..

15 hours ago

CR01-GRookie Member

General discussion

The Tazmanian Dyson..

Let me start by saying, hello and good evening, my names Craig.. I’ve recently upgraded all my Dyson products and the star of the show is by far, “TheRobot”, only one thing I could say, if I was being overly critical, is it loves doing 360’s, Lol, hence the title and me Robots name.. I think it’s the Crystal and glass furniture, might be messing with the camera’s, as it only does it near that furniture, maybe the mirrored reflection of itself?? Gets the Robot all excited haha, because after its pirouettes and best impression of a Tazmanian Devill, it then feels the need to drive into the glass coffee table, so yeah, that’s the hypothesis that lead to the conclusion, but, still, without any doubt, an absolutely top tier product, maybe a few wrinkles could be ironed out with further software updates??

16 hours ago

JackDyson Community Manager

General discussion

Introducing the Dyson CleanTrace™News

The new Dyson CleanTrace™ consists of two parts: software enabled through the MyDyson™ app lets you visualise your cleaning path in real-time with AR (augmented reality) technology. And hardware in the form of a phone clamp, which attaches to the wand of your Dyson Gen5detect™ vacuum - so your phone’s camera can see the clean path from an optimised position.Dyson CleanTrace™Visualising your cleaning paths in real-time with AR gives proof of a thorough clean, so you can spot missed areas more easily. It’s a really satisfying experience, which takes inspiration from the methodical way the Dyson 360 Vis Nav™ robot navigates. And when you’re done, you can remove your phone from the clamp and scan your whole room to check it over - proof of a job well done!Our research showed significant variability in thoroughness from one person to another when vacuuming. On one hand, areas are often missed; on the other, they’re cleaned over and over, lacking efficiency. Dyson engineers wanted to add th

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16 hours ago

dowen1994New Member

General discussion

problems with Dyson Hot + Cold Autoreact

Hoping someone can help iv only had the unit a few days and have it set on Auto mode, however when in auto mode it doesn’t shut off, even when the screen reads 0 pollutants it’s still going yet the auto symbol in the corner is on, however if I put the unit into manual mode say on fan speed 10 it works automatically and shuts off and on as needed.

16 hours ago

Jpayne29New Member

Ask the Community

email

16 minutes ago

PeterWRookie Member

Ask the Community

poor customer support

33 minutes ago

soobakchickenNew Member

General discussion

When will the Airstrait get released in Australia/New Zealand?

3 hours ago

stib63New Member

Ask the Community

Massage products

I would like Dyson to develop hand-held massagers and chairs. I believe that would be high quality and last a long time!

7 hours ago

dowen1994New Member

General discussion

problems with Dyson Hot + Cold Autoreact

16 hours ago

spinnockNew Member

Tips and tricks

Dyson Superson, shocking customer Service

I own 2 Dyson products and have been a loyal Dyson fan for the last 8years. My experience with trying to get a replacement for my Dyson supersonic has been extremely frustrating:8th April - called Dyson customer service, spoke to a lady who took me through checks and then advised she is sending out a replacement for my Dyson Supersonic. very pleasant and helpful 19th April - call back to customer services as the hairdryer has not turned up, am advise that as the colour of the replacement was not in stock, so the order was cancelled (no one sent a message). I state that I don’t mind what colour hairdryer I get I just need a replacement as I would like to wash my hair. The customer service lady goes away and checks stock, advises me that they have stock and she will send out again. Very Pleasant and helpful 24th April 8;30am - call customer services, who looks at the notes and advises that the colour that I want is not in stock, I state that the colour doesn’t matter and she starts sayin

20 hours ago

EimearBNovice Member

Ask the Community

Escalation issue - customer service problems

Has anyone had any success with customer service from Dyson?I’ve been waiting for my Dyson coral to be replaced since I ordered an exchange a month ago! They collected my old machine within a week but after countless phone calls I cannot seem to get any answer where my new machine is? They said they have escalated the issue 7 days ago but I haven’t received any communication from them. Any advice where I can go from here? Daily phone calls get me nowhere ☹️

20 hours ago

CristinaIvasucRookie Member

General discussion

Airstrait bought in US, volting issues in Europe

Hello,I saw I am not the only one which had this issue, I bought Airstrait in US, just before the launch in Europe, and I got surprised by the fact that i cannot use a voltage transformer. After so many discussions with Dyson customer support, no solution was found for my case. I would like to be able to change with an European machine. Did somebody managed to solve this issue? Thanks

21 hours ago

Jacqui58New Member

Ask the Community

jacqui

Took my 7 month oldV8 Dyson hoover back to curry’s where I purchased it from last Aug it was not working intermittent starting and stopping does not work at all with the wand attached filters are clean and nothing blocked was put through to someone on the phone and was told it needs a new motor ! But have none in stock we will email you within 2 weeks to let you know when it will be sent to me now 4 weeks later and not a word think it’s discusting that you pay hundreds pounds to get a supposedly good make hoover to have issues within 7 months and have to be without a hoover for weeks and not get any feedback at all this is discusting service what your advice please

1 day ago

expat2016New Member

General discussion

Using vacuum purchased in the EU in the USA (international relocation)

I purchased my V10 Absolute in the EU and now I am moving back to the US. I’m trying to decide whether it’s worth it to try to bring my vacuum with me back to the US or if I should just sell it and buy a new one when I get to the US. My understanding is it should work as long as I buy a new charging cable. Is that correct? Are there any other issues I should be aware of?

1 day ago

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