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General discussion

Got a general query about your Dyson hair care machine? Get an answer from the Dyson Community here.

  • 673 Posts
  • 1,283 Replies
673 Posts
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SilvanaNew Member
asked in General discussion
Dyson UK voltage

HiI have a UK bought Dyson Airwrap, so I want to know if can I safely use it in Perú (South America) ?Many thanks in advance ☺️  

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Jack
Dyson Community Manager
8 months ago
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Antony2020New Member
asked in General discussion
dyson coralle straighteners

Why won't dyson honor their warranty, I sent a set back under warranty and they replaced as machine faulty, replacement set have developed an issue which renders them an ornament and they refuse to look at them saying they are not under warranty but I have the email with the warranty dates on and they are still under warranty as I speak??? I have better ways to spend £400

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Jack
Dyson Community Manager
8 months ago
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AmzyNew Member
asked in General discussion
pink air wrap restock UK

Hi, I would like to know if there will be a restock for the Pink Airwrap! My husband bought it for me for Mother’s Day when it came out in the UK, but the attachments keep on falling off! I contacted Dyson and they have said they will send me a replacement but it’s out of stock :( will there be a restock!!!! I’m so upset that it’s not working for me!  thank you 

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Jack
Dyson Community Manager
8 months ago
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Lorna200004New Member
asked in General discussion
Dyson Airstrait PRCD plug test fail

Hi, have purchased a new Dyson Airstrait.  Have not been able to use as on first test the PRCD plug test failed and won’t reset to enable a further test.  Have tried to contact customer support and the assistant doesn’t know what I am referring to.  Any one else had this issue?

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Jack
Dyson Community Manager
8 months ago
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Millie908New Member
asked in General discussion
Return process is impossible

I’ve been trying for a month to return an Airwrap that I foolishly bought through the Dyson website.  I did manage to obtain a return authorization number by placing a phone call, but never received a follow up email with a shipping label.  I suppose I’ll have to call again, which I really don’t want to do because the first call took 45 minutes.In the meantime, I’ve accrued interest charges on the credit card I used for the purchase because this process is taking so long (despite having started it the day after I received the machine!).So I’m asking this community:  what do I have to do to return this thing?  Any and all help is most welcome. 

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Jack
Dyson Community Manager
8 months ago
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Dee jayNew Member
asked in General discussion
Will accessories for the Dyson Airwrap multi-styler work with the Dyson Supersonic Nural hair dryer?

I want to buy the new Supersonic Nural, but I already have an hair wrapI plan to give my hair wrap to my granddaughter but I like to thought of keeping a couple of the curlersWill they work with the Nural ?[Moderation edit - title updated]

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Jack
Dyson Community Manager
8 months ago
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spinnockRookie Member
asked in General discussion
Dyson Superson, shocking customer Service

I own 2 Dyson products and have been a loyal Dyson fan for the last 8years. My experience with trying to get a replacement for my Dyson supersonic has been extremely frustrating:8th April - called Dyson customer service, spoke to a lady who took me through checks and then advised she is sending out a replacement for my Dyson Supersonic. very pleasant and helpful 19th April - call back to customer services as the hairdryer has not turned up, am advise that as the colour of the replacement was not in stock, so the order was cancelled (no one sent a message). I state that I don’t mind what colour hairdryer I get I just need a replacement as I would like to wash my hair. The customer service lady goes away and checks stock, advises me that they have stock and she will send out again. Very Pleasant and helpful 24th April 8;30am - call customer services, who looks at the notes and advises that the colour that I want is not in stock, I state that the colour doesn’t matter and she starts sayin

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8 months ago
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NourNew Member
asked in General discussion
order shipped withouf tracking

My order shipped 3 days ago , but there is no tracking number

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Jack
Dyson Community Manager
8 months ago
2
28chilukuriNew Member
asked in General discussion
Dyson corrale

On screen, a warning triangle with a thermometer symbol.

821
Jack
Dyson Community Manager
8 months ago
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lscsjNew Member
posted in General discussion
Customized Airwrap

Wanted to suggest selling the dyson air wrap “wand” and the attachment’s separately.  I recently purchased my airwrap and I only use half of the attachments it came with. I find that the case does not suit my needs, I wish I had the travel case instead, I wish the bundle I chose came with the large round brush etc….  I wish I was able to purchase everything separately and make my own bundle package for a more reasonable price. Or make the initial purchase of the wand with one or two attachments then slowly add to the collection.I think this would bring new segment of buyers. 

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8 months ago
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NeveenzeaiterNew Member
posted in General discussion
customer service

Any one has issues with dyson airstraight?! I used it for obe time and after 1 week trying to use it it wouldn’t turn on again! I tried resetting it and different plug didn’t work! It’s really frustrating to use it for 1 day only and never worked again! Am scared to replace it and will return it, i have all hair car machines from Dyson never had issues, but this one was the worst! I really like it how it straightened my hair i saw alot of bad reviews on it but i continue to buy it , but not anymore!

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8 months ago
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soobakchickenNew Member
asked in General discussion
When will the Airstrait get released in Australia/New Zealand?

Hi, just wanted to know when the Dyson Airstrait will be released in Australia/New Zealand. I currently live in NZ and the local home appliance shops have told me (Harvey Norman, Farmers) that it will be released soon—hopefully before May. Is this true? Thanks :)

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8 months ago
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Ambika SudRookie Member
posted in General discussion
Dyson Corrale straightener (Suddenly stopped working)

"Hello everyone,I'm extremely disappointed with Dyson. I purchased their hair straightener in 2021, and it suddenly stopped working last week, displaying the "too hot" icon. Despite being a high-end product, it only lasted three years with minimal usage.To make matters worse, the two-year warranty has expired, and Dyson support refused to repair or offer any solution. Instead, they suggested I buy a new straightener for $500. I'm shocked that no one can even assess the issue or provide repair options.As a customer who has also invested in a Dyson vacuum and Airwrap, I expect better service and product reliability from a company that charges premium prices. I'm worried that my other Dyson products may also fail unexpectedly."Sharing my experience so other people don’t regret their purchases…..

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8 months ago
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CristinaIvasucRookie Member
asked in General discussion
Airstrait bought in US, volting issues in Europe

Hello,I saw I am not the only one which had this issue, I bought Airstrait in US, just before the launch in Europe, and I got surprised by the fact that i cannot use a voltage transformer. After so many discussions with Dyson customer support, no solution was found for my case. I would like to be able to change with an European machine. Did somebody managed to solve this issue? Thanks

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8 months ago
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diana.suhovichNew Member
asked in General discussion
Airwrap Volumizing Damaged My Hair

Hi everyone! In the last couple of months, my volumizing brush head has been burning the ends of my hair. Thankfully, I contacted Dyson and they were more than willing to send me a replacement. Am I the only one with this issue? I purchased my machine in 2021.  (Moderation Edit - Tags Added/Category Updated)

29614
J
8 months ago
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Fancypants1980New Member
posted in General discussion
Help!! How to I change the heat my Dyson hair dryer

First time using it. Why do the red lights not stay on? How to do change the heat? 

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F
8 months ago
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ashton0000New Member
posted in General discussion
Treatment of professionals has tarnished my impression of the brand.

I am the owner of a hair salon in my city and we all use Dyson Supersonic Professional hair dryers. Our clients expect an elevated and high end experience and we have been very proud to represent Dyson as our tool of choice. Recently I returned my hair dryer for a simple warranty claim. My agent was polite and told me it would only be 7 - 14 days before I had my new dryer. Fast forward to now, I have spoken to three more agents trying to confirm updates on my order and have only just now been informed the Supersonic Pro is out of stock. Had i known this before, I would have simply purchased a new Supersonic at my local beauty supply to use in the meantime. Now, it has almost been a month and I have been losing valuable time behind the chair using a cheap, off brand dryer.  All agents have refused to escalate my issue to case managers and I am now having to take my issue public. Poor treatment of any of your customers is unacceptable, but especially when we are relying on your product t

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8 months ago
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arieltucci83Rookie Member
asked in General discussion
professional model of supersonic hair dryer out of stock….. still

I have been a long time loyal customer of Dyson hair care technology. I’ve been using the supersonic professional dryer for the past 7 to 8 years. I bought the newer model maybe a year ago and it just stopped blowing hot air.My first dealings with support promised a swift Return/exchange however they were out of stock. I’ve since then, spoken with three different people on separate occasions and have been told three separate things.I am struggling to perform the quality of work that I’m used to giving my clients.I’ve also had to spend money on a subpar replacement dryer. Does anyone know what’s actually going on? I feel like there’s more to the story here… the filter definitely seemed like it was going to be an issue with this model.Honesty and transparency would be appreciated as we’re (sounded like there are a lot of professionals in the same boat) stuck here, waiting in the dark. 

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8 months ago
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JonathanchuaRookie Member
asked in General discussion
dyson warranty for airstrait

I am having problem with my airstrait been using it for 2 weeks and today suddenly it won’t work. I ‘ve been using the right which plug and  the test  and today suddenly it didn’t switch on.  the only concern for me is I bought the Dyson airstrait in Dubai and I have moved to Malaysia for now . Can I still get the warranty in Malaysia . I won’t be going back to Dubai anytime soon as my work needed me to be in Malaysia . 

7331
Jack
Dyson Community Manager
8 months ago
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Londonno1Novice Member
asked in General discussion
Why won't my Dyson Airstrait straightener switch on?

Has anyone else had problems with their airstrait?  I’ve had two machines delivered now and both have the same problem,,,, no power to it! just wondering if I am just unlucky or is this an issue for anyone else (Moderation edit - title updated)

69447
J
8 months ago
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elgNew Member
asked in General discussion
Hair Dryer Failure

Expensive hair dryer stopped working two months out of warranty.  Called customer service who kept me on the phone for 40 minutes and then told me to go to a local Dyson service center. They told me they’ve never seen a problem like mine and they think the power cord needs to be replaced and they don’t have the capability to do it. They said they might be able to later in the year and in the meantime offered me $150 “toward“ a refurbished machine. I found refurbished machines on the Dyson site for $350. So after spending $400 on a hairdryer, I now have to spend another 200 to get a used machine if I still want this dryer . Definitely the classic case of pouring good money after bad. I will go spend that money on another brand first. Very disappointed. Dyson should just send me a refurbished dryer in exchange for mine since they will ultimately fix it and resell it for near the original cost.  By the way, why do they have so many refurbished hairdryers? Because the product is deficient!

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8 months ago
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TetianaNew Member
asked in General discussion
help plese

Hello. My hair dryer has a problem. When I turn it on, it immediately turns off, and so on again and again.... I use it and I have to dry my hair and constantly hold the power button with my finger so that it doesn’t turn off. Then after 3 minutes it starts working normally and won’t turn off on its own. This really bothers me, is it possible to subdue it? Thank you, with best regards, Tatyana

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Jack
Dyson Community Manager
8 months ago
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ca.izabelaNew Member
asked in General discussion
airwrap stopped working after two months.

I’ve cleaned the filter after each use, I’ve been nothing but gentle to it, and this thing stops working mid use. How is this possible? 

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Jack
Dyson Community Manager
8 months ago
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MellyNovice Member
asked in General discussion
Dyson Airstrait straightener Presentation case/Travel wrap/Display stand availability in the UK

Can’t purchase protection for my lovely new and very expensive Airstraits here in UK - any thoughts what to use instead as nobody in customer service has any clue when they may become in stock?(Moderation edit - title updated)

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Jack
Dyson Community Manager
8 months ago
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Ami MehtaNew Member
asked in General discussion
Replace a brand new Dyson Airwrap from India for a US version

I received the Airwrap from my family as a gift. I live in US, when I had reached out to Dyson in June, customer service reps has assured me, i would be able to switch the Airwrap for the US version.I could not get  to the service center, due to a long term medical emergency in the family.When I reached out back to the Dyson customer care today, they are telling me the policy has changed and they cannot replace the Dyson Airwrap for the US version.I need help!!!!!I am stuck with this beautiful expensive piece of technology that I have not been able to use for months now. There has got to be a way to help me with this, so I can use the Airwrap and be a satisfied customer. Can someone from the Dyson community take this back to higher management and help resolve this situation, please? (Edited by moderator – Tags added) 

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8 months ago
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