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General discussion

Got a general query about your Dyson hair care machine? Get an answer from the Dyson Community here.

  • 466 Posts
  • 1,019 Replies
466 Posts
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PraveenaNew Member
asked in General discussion
Anyone know when Dyson airstrait will be launched in Denmark?

When Dyson airstrait will be launched in Denmark?

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1 year ago
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FinburgRookie Member
posted in General discussion
Disappointed Customer - Order Feedback

It is with sadness and disappointment that I feel I need to write to you.As an owner of several Dyson devices I am a advocate of your products and I would not hesitate to recommend them to others. That opinion has been somewhat tarnished by my recent experience.I ordered a pair of straighteners direct from your website for my partner. I ordered them Friday 19th May giving sufficient time for them to arrive for her birthday on the 31st May. The website states free delivery and I was able to pick a specific date which was important as I needed to be at home to receive them. I chose delivery date of Thursday 25th May 12:00 – 18:00, still with the thought that would give sufficient time, I received Email confirmation of the order within an hour of placing the order.Thinking all is well I did not give it a thought until 18:00 on 25th May when I realized that it wasn’t going to arrive. I tried to contact customer support by phone but after ten minutes gave up and used the What’s App messenge

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DavidTaylor
1 year ago
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elenasylvesterNew Member
asked in General discussion
Refurbished Dyson Styler. Why have I not been offered an exchange?

I am writing to express my deep dissatisfaction with the Dyson Styler I recently purchased, which has been consistently malfunctioning and poses a significant inconvenience during use. I am particularly disappointed with the fact that Dyson has deemed this product as a final sale item, preventing me from exchanging it for a fully functional replacement.On May 25, 2023, I bought a refurbished Dyson Styler on dyson.com.  At first, I was excited about the opportunity to own a high-quality product at a reduced price. However, my enthusiasm quickly faded as I began to encounter numerous issues with the styler.The primary problem I have encountered is the device randomly turning off in the middle of using it. This disruption not only interrupts my styling routine but also wastes my time and leaves my hair in an unsatisfactory state. Furthermore, there have been occasions when the styler simply refuses to turn on, even after repeated attempts. This inconsistency and unreliability have rendere

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Stuart
Dyson Community Manager
1 year ago
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NarinderNew Member
asked in General discussion
Questions on using the Dyson Corrale in Mexico

I recently found out I cannot use my Dyson hairdryer or air wrap in Mexico because of the voltage issue. So question if I take my Dyson straightener will the charge fully for me to able to use them at full heat wireless.

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1 year ago
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SamBNew Member
asked in General discussion
Can I use my Dyson Airwrap in America?

I have brought a dyson Airwrap in the UK and I go to America in September…. Can it be used? Can I get a converter plug for it? 

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Bronze Level Contributor
1 year ago
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shingRookie Member
posted in General discussion
WANTED: Oval Attachment for the Airwrap, please!

Recently tried a friend’s Drybar Doubleshot and LOVE the oval shape and the bristles/spacing of the bristles. The shape of the oval brush would be easy to replicate, it seems, and gives a different shape and creates more volume at the root than Dyson's round brush attachment. In particular, also like how the bristles have rounded tips and are more spaced apart, as this creates less pulling - therefore, less hair loss/damage. Please make an attachment like this, as I think many people would purchase the Airwrap, takeaway other devices from our arsenal, and be a game-changer for those who already own the Airwrap. I think that the demand is there and the Airwrap is superior to the Drybar, Revlon, and other similar products with an oval-shaped brush head as far as the heating and airflow mechanism - but, the oval-shaped heads are what make those devices so great. Thanks!!!

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1 year ago
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Matt825Novice Member
posted in General discussion
Airwrap shuts off - terrible customer service

I have purchased numerous Dyson vacuums, the Supersonic, and then the Airwrap.  Everything has been perfect except the Airwrap started shutting off randomly and having to be hard reset.  I’ve checked the filter, ran it with the filter off, etc and nothing resolves the issue.  I didn’t know that the unit had a 2 year warranty that expired in December of last year until I had contacted support back in February.  They seemed to be friendly at the time, acting like they would possibly cover the unit’s fix, but couldn’t help because I didn’t have the unit with me to “troubleshoot”.  I finally got a moment at home where I could grab the unit and sit down and go thru the paces and the chat rep ran thru basic troubleshooting and finally concluded that I need to drive an hour to have it looked at so that they can charge me to fix it even though it seems to be a widespread known issue.  So I either buy a new one after 2 years or drive an hour to pay to have someone hopefully fix it so that it po

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Gold Level Contributor
1 year ago
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MicheleRookie Member
posted in General discussion
Dyson Supersonic hairdryer

Issues with the air filter cover breaking. I've received two different sets of advice. One from the call centre and one from an online chat service. The online chat appears to have generated a product dispatch, which it says it doesn't have any of, with no further explanation in the email ie will it be dispatched when or if it comes back into stock etc. As mine has a preformed UK plug (I'm in the UK), I don't see how this can be applied by me, unless the replacement filter cover has a different style to the original.During phone call a video link was created for her to see the issue and she said after going  away for some time that it would have to be returned for it to be replaced...and I would hear from that department to arrange a collection etc. Ie I've not had any further contact since, except the above email (from the online chat) saying a replacement would be sent, but non are available. Help, which is correct and what should I expect. My one year guarantee will be ending shortl

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1 year ago
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MilenaNew Member
asked in General discussion
Dyson Airwrap - US model doesn’t work in Europe (Armenia)

Hello My name is Milena I bought a Dyson from America. Now I’m in Armenia here voltage is 220 but Dyson need 110v My question How can you help me to solve this problem. And you’re adding a traveling bag for what? If I can’t travel because of the voltage problem. I’m sad )))) 

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1 year ago
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SuzyfloridaNew Member
asked in General discussion
Dyson hair dryer keeps shutting off

My hair dryer turns on for seconds and then shuts off. I have checked and cleaned the filter, there are no issues with the cord or outlet. I store the dryer in a safe, cool place. I purchased my Dyson hair dryer 3 years ago and in the last month I can’t use it to dry my hair due to the constant shutting off. This should last more than 3 years. 

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1 year ago
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Anonymous
posted in General discussion
NEW Prussian Blue/ Rich Copper Airwrap ^^

I absolutely LOVE the Prussian Blue/ Rich Copper colour! 😍  *I spoiled my daughter for undertaking her GCSEs. We now have TWO Airwraps at home!

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1 year ago
SalonSally
Silver Level Contributor
SalonSallySilver Level Contributor
posted in General discussion
New hair care technology launches May 11 - eeek

I can’t believe this hasn’t be shared here already! The team and I are so excited to see this!! I wonder what it could be! Little under 24 hours until we know 😍Team Sally.

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Stuart
Dyson Community Manager
1 year ago
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bernhardinjoRookie Member
asked in General discussion
Dyson Supersonic - Loud CLANK and then switched off - Any ideas?

Hi,I have a brand new Supersonic (three days old) and my girlfriend was drying her hair this morning (used it for the third time or so). It was on maximum heat.After less than a minute it stopped blowing, the LEDs were blinking, then it clacked and the dryer turned off. It does not turn on again and does not show any sign of life, no LED, nothing. Can this less than a minute on highest temperature already lead to the dryer switching itself off due to overheating? Seems a little short. Thanks

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1 year ago
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yixuanreNew Member
asked in General discussion
North America Airwrap in Portugal - Have I damaged it by using a universal adaptor?

Hello, I’m currently travelling in Portugal from N. America. I brought a universal adaptor, plugged in my airwrap, tried to turn it on, it did not turn on or make a noise or do anything at all.I understand now the universals adaptor won’t work or there’s mixed answers… Did I already damage my Airwrap? 

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Bronze Level Contributor
1 year ago
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Viaetna91aNew Member
asked in General discussion
Where to purchase an airwrap that works in mainland Italy (EU)?

Hello.  I live in the US and have been a proud airwrap user since launch.  I’m about to start a series of trips to Sicily and will be very busy when i am there.  Is it possible to purchase an airwrap that will work on sicily and have it shipped to me in the US?  Where can I purchase an airwrap in eastern sicily.  They are not in stock at Sephora there.   Thank you 

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Charliebrown
Gold Level Contributor
1 year ago
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GizRookie Member
asked in General discussion
Airwrap complete long gift edition - issues with the firm smoothing brush

HelloI bought my Dyson Airwrap about two months ago. I used the firm smoothing brush two times, and it literally ripped out. My hair is straight and long. I thought that problem was my hair. I used the soft smoothing brush for my mother’s hair (her hair is short), and I realize that it is going to rip out as well. I talked with the place where I bought the item about this issue, and he told me it was impossible. I sent him the brushes back; he checked them, and a month later he sent me one new firm smoothing brush. I just used it twice, and the result is the same. I watched millions of videos everyone use it the way i used…. What should I do? What is wrong with it? Does anyone have the same problem?  

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1 year ago
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BernaNew Member
asked in General discussion
Using hair straightener in 210

Hello, I am using my hair straightener always in 210 degrees. Even when I use it, I put it to charge but the battery becomes dead in around 50 min. Is this normal or a problem of my machine? 

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Gold Level Contributor
1 year ago
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BurumbaySangzharNovice Member
asked in General discussion
Dyson Airwrap - US model doesn’t work in Europe (Kazakhstan)

Hello! My name is Sanzhar and I am writing to you regarding Dyson airwrap styler. I hope that you will help with the problem. The thing is that I ordered the styler on the official site Dyson.com (USA), because in Kazakhstan there are a lot of fake stylers and once I bought the fake version of Dyson and to avoid that problem again I ordered from the official site. I received the styler and yesterday I unboxed it. It turned out that because of the voltage differences Dyson does not work in Kazakhstan. I contacted with Dyson live chat and they said that it is my fault that I ordered from Dyson (USA). I insisted on saying that they must have a warning that says that it is not compatible in other countries at the process of payment stage.  I searched for the same problems and found out that Revana Aliyeva had the same problem. I reached out to her and she suggested you, that you can definitely help. She is from Azerbaijan and in that country they do not have official distributor and she wa

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1 year ago
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PinksylkNew Member
asked in General discussion
Airwrap Shipping Box

I received my Airwrap today and apparently they shipped it in its original box which raises some concerns. The box itself is flimsy, each end was secured with only one piece of tape, and you can clearly see what the item is. This box and the item itself could have easily been damaged or stolen.Basically, the item should've been placed inside an actual shipping box with protective inserts such as bubble wrap or something and a general UPS shipping label. 

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1 year ago
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Sian7426New Member
asked in General discussion
the multistyler is crimping my hair!

Hi all. For the past three time.ive curled my hair with the big curler my hair hair has been crimping. In the grooves of the roller my hair is almost copying that! Not sure what I'm.doing wrong, I have fine blonde hari and my hairdresser friend said its burning my hair like.it did hers! 

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1 year ago
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SofiiaNew Member
posted in General discussion
Special edition Dyson Airwrap™ multi-styler Complete Long

I am outraged by this company and this service. I bought the Special edition Dyson Airwrap™ multi-styler 4 months ago in Europe. After 3 months, I moved to the USA. Due to the difference in voltage and sockets, I was unable to use my styler. Although the styler is a thing that should be adapted for travel and I did not receive information before the purchase that it can be used only in the country of purchase. In addition, the company prohibits the use of voltage converters and the result is a dead device in another country. I contacted the representatives of Dyson Denmark, where I bought it. They could not help and sent me to the US agents. After I spoke with them, they informed me that they do not do international exchanges and advised me to buy a new styler with a 20% discount as "Owner Rewards". They also offered to contact the service center, where they assured me that they would help me. In the service center, to which I drove for 1.5 hours, they told me that they could not help

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1 year ago
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melikekaramanNew Member
posted in General discussion
Dyson Airwrap produced in Netherlands not working in USA - Feedback

I am in USA for a week and brought my dyson airwrap with me which is produced in Netherlands. I orderd an electricty converter from Amazon, but then I (luckly!) realized that it will not work! And confirmed this with the comments in this page.I paid that amount of money to Dyson, because I travel a lot and need some comfort with my hair! I am very very much disappointed! Dyson should solve this problem; recommend or sell an electricity converter.  (Moderation Edit - Tags Added/Title Updated)

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1 year ago
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CurlysonNew Member
posted in General discussion
Dyson Airwrap - International use - I cant believe Dyson doesn't make clients aware!

Good day Dyson TeamMy husband has purchased the limited edition Dyson for my birthday this year.I wanted the Vinca Blue Rose but it was sold out in the UK so my husband purchased it in Italy. I was so excited as it was the perfect gift. 2 months later I received a work promotion and we are both moving to New York. I took my Dyson to New York this week and realised it doesn't work in the USA. I was so disappointed that I couldn't use it. I just got my Dyson, and now I won't be able to use it anymore, due to the product not working in the US.I understand the difference in voltage, but I believe that DYSON should take responsibility for notifying clients about this, before purchase. We live in global world, anyone that can afford a £500 hair care product is surely traveling.  I’m so disappointed by this fine print. Your technology advantage will not last long. As consumers we always remember how we were treated when we needed reasonable customer service.please do not bother by explaining

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1 year ago
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TapgirlNovice Member
asked in General discussion
Airwrap/Supersonic Promotion - Wide-tooth comb (March 2022)

Interested to hear if anyone actually got the free upgrade attachment offer for the Airwrap? The comb attachment was offered free for customers but it was never available, put in my notify me request and never heard anything. Now it is not even on the website. (Moderation edit - Tags Added/Category Updated/Title Updated) 

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1 year ago
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Wsw9810New Member
asked in General discussion
About a free Airwrap/Supersonic Wide-tooth comb - Is it still available?

Hi there，I want to ask, I heard from my friend, if I have a Dyson hair dryer, and then I have the serial number of the product, can I exchange it for free and get a dyson supersonic comb? ,Thanks

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Stuart
Dyson Community Manager
1 year ago
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