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General discussion

Got a general query about your Dyson hair care machine? Get an answer from the Dyson Community here.

  • 595 Posts
  • 1,219 Replies
595 Posts
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JasmineToltonNew Member
asked in General discussion
Broken round brush

My dyson airwrap round brush has completely broken, I’m not sure how but it looks like a default as there is no sign of accidental breakage. Its only a year old. Do we have any sort of warranty for parts if its not our fault? Has anyone else has this issue? I can use the round brush at all because it comes away from the actual attachment. 

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Jack
Dyson Community Manager
8 months ago
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TrishMcGlynnRookie Member
asked in General discussion
Dyson Airstrait UK - not recognising serial number

Hi I have just bought the above and have tried to register it but the serial number is not being accepted.  I do not have the box unfortunately so cant check the side of it but on the help page it says that the serial number is on the e-box.  The  number on this does not match the format being asked for on the registration page.  Any one experience this or have a solution?Thanks Trish

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Jack
Dyson Community Manager
8 months ago
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daycdiasNew Member
asked in General discussion
Dyson Airwrap exchange

My airwrap smelled burnt and I had a few days left in the warranty, sent for a replacement on 01/18, Dyson received it on 01/24 and I still haven't received any update about my exchange, it’s been more than 3 weeks, infinite calls and chats and they keep saying that the warehouse team hasn’t update yet, but they are working on it and that I’ll receive an update in 24-48 hours, they said that a few times already and nothing!! It’s really frustrating, tomorrow will be 1 month since the whole process began! Anyone had an exchange replacement and can tell how was, how long it took? Any light? Thank you 

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8 months ago
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osb0rneNew Member
asked in General discussion
Will a Dyson Airwrap multi-styler purchased in Japan work in the UK?

My daughter bought air wrap while on holiday in Japan she wants to use it in uk what can we do to get it working. 240v etc(Moderation edit - title updated)

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Jack
Dyson Community Manager
8 months ago
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KentishgirlRookie Member
asked in General discussion
Airstrait Travel Wrap

Hi Can I ask is the airstrait travel wrap the same size as the corrale travel wrap please.I would like to see a picture of the airstrait in the wrap to understand how it fits. 

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8 months ago
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DaisyNovice Member
asked in General discussion
Ceramic pop airwrap barrel

Hi!I got ceramic pop airwrap this January and experienced an issue with barrel — it got burrs. Has anyone experienced issue like this? Getting this type of quality for almost 600$ is disappointing 😐  

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8 months ago
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ca.izabelaNew Member
posted in General discussion
dyson airwrap is simply the best hair tool ever created

Thank you Dyson for creating such an amazing product. It’s easy to use, makes my hair so amazing. No hair salon has ever been able to achieve the look I was able to achieve with the Airwrap. I’m incredibly thankful. Thanks for allowing me to love my hair again. 

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9 months ago
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mkmk2323New Member
asked in General discussion
Airwrap - Oval Brush Attachment Please!

As many previous posts have mentioned, it would be incredible if an oval brush accessary was made available for the Airwrap. (Unfortunately, the new “large round volumizing brush” does not fit the bill and is not what customers are asking for with the request for an oval brush.) An attachment with a brush shape and bristles similar to those on competitor products such as the Drybar Double Shot and Revlon One-Step would be an incredible value add for the Airwrap. I’m trying to find an alternative to those products due to their being insanely loud and causing heat damage. This led me to spring for the Airwrap.I received mine a few days ago and while there are many aspects I like about it, I simply cannot achieve the same styling results without having this type of attachment, which has me strongly considering returning the Airwrap...

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9 months ago
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sazlewis76New Member
asked in General discussion
Airstrait - anyone else annoyed with the ridiculous plug and short lead?

I’ve been using the Airstrait now for about 3 weeks and I love it except for the ridiculous plug and the short lead. At home it’s hard enough and I have to be really close to a plug but just come to a hotel as I’m away for work and it just won’t fit in the plug!!!!! I’m so frustrated for such a costly device they didn’t think this through?!  

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S
9 months ago
sakura25
sakura25New Member
asked in General discussion
New Flyaway Smoother - (when) will it be available in the UK?

Hello!I live in the UK and went to see my friend in Japan recently. She had the Supersonic hair drier with an attachment I have never seen here in the UK before.It is the new flyaway smoother (pic below) - I got to try it and absolutely loved it.I was wondering whether there is any plans to have it in the UK and if so, when?Thank you for your attention!   

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sakura25
9 months ago
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eggscellentNew Member
asked in General discussion
Guarantee / Registration / Product Dimensions

Hello,Is my machine registered?   Why do I get the following error when I try to contact Dyson Support, “Sorry, we don’t recognise that serial number. Please check and try again.”?   How do I to transfer my guarantee?   What are the dimensions for the large presentation case?

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9 months ago
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SmadeleineNew Member
asked in General discussion
When will the airwrap come out in the ceramic pink colorway in the USA?

Wondering when the ceramic pink/rose gold colorway for the dyson air wrap will be released in the USA. It is currently only available in Korea. 

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9 months ago
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karenstNew Member
asked in General discussion
dyson airwrap doesnt turn on

Hi, I got a Dyson airwrap for black fruday. It cut out when I was using it and started flashing a white light. The filter light was flashing even though it was completely clean. I used the filter brush, rinsed the filter cage and dried it overnight. It’s still not working. Such an expensive product and its not working! Ant advice?

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9 months ago
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SheilagibsonNew Member
asked in General discussion
Complaint for 7th failed exchange order

I have now had an ongoing issue from Sept 2023. My dyson corrale straightners are faulty and I've been offered an exchange which is great but... 1. I've now had 7 exchange orders placed and have never received the email from the delivery supplier that dyson assure me I'll receive each time so nothing happens, I then have to contact dyson who have then cancelled and resubmitted the order 7 times now to be told the same thing each time.2. Have asked to log a complaint and was told this had to be done by email so as you can imagine couldn't find the email address spoke to online  chat who told me they'd log it as they don't have a complaints department and a manager would call me back which they didn't 3. On 3 separate occasions when I've called about my failed exchange orders I have asked to speak to a manager as clearly need to escalate the issue as 7 times with the same thing happening is ridiculous and as always the managers are busy and your promised a call back with 48 hours which a

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9 months ago
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Emma AllenRookie Member
asked in General discussion
spare parts

How long does it take for  spare parts to come back into  stock  ? I’ve been waiting over 2 months 

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9 months ago
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The elusiveNovice Member
asked in General discussion
refund

Still waiting on a refund! Can you believe that? The absolute worst company I have ever dealt with. Appalling. I’m not sure anybody knows what they’re doing in there! Incredible! Another Google, trust pilot review incoming! Horrendous 

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9 months ago
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AlyssafarnsNew Member
asked in General discussion
has anyone elses dyson hairdryer sparked?

My Dyson airwrap was stopping and starting for a while and I’ve followed all instructions for cleaning, cleaning filter, etc. all of a sudden sparks started coming out of the filter/at the end of the cords! It was terrifying!! Still haven’t heard back from customer service. Has this happened to anyone else?! Help! 

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9 months ago
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Floss72New Member
asked in General discussion
filter cleaner

Does the filter cleaner come with every Dyson air wrap? Some people seem to get it in the box, others saying theirs didn’t come with one? 

3581
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9 months ago
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Samiyah HamidNew Member
asked in General discussion
Dyson Corrale hair straightener - Runtime / Battery help

Hi all, I have Dyson hair straightener for almost 2 years but now even fully charged the battery doesn’t operate more than 3 mins without cord. Any suggestions? I have registered this to Dyson whatsapp helpline but no one is responding. Is there any option that there is a battery replacement?  (Moderation Edit - Tags Added/Title Updated)

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9 months ago
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Lesley MargotNew Member
asked in General discussion
international travel

can I use my UK air wrap in Oz?

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9 months ago
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patriciia bRookie Member
asked in General discussion
Where can I get a status update on my Dyson order?

Ordered new Dyson large round. Brush for air wrap on 20/10/23 have ordered confirmation but no details or information of dispatch date  really feel need this brush like NOW  to make my air wrap experience complete used large brushes on other devices with fab results (Moderation edit - title updated)

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Jack
Dyson Community Manager
9 months ago
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AmcnairNew Member
asked in General discussion
Dyson Corrale straightener - losing charge quickly

Hi, I’ve seen a few other conversations on here with the same issue so I’m hoping someone can advise how it has been resolved. My Corrale straighteners are just over 2 years old (Christmas gift 2021) and have started losing charge. Sometimes it’s just a couple of minutes before they switch off. I know they’re out of 2 year warranty but I’m hoping Dyson have a decent repair programme! I do like my straighteners but can see me going back to GHD’s. What are others experience?Thanks!

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9 months ago
C
cjoy
asked in General discussion
set of airwrap dyson

Hello.I bought my Dyson air wrap in Saudi Arabia with 220-240v now I am permanently residing here In USA. Whoever here, what did you do? 

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C
9 months ago
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izzymouracadeNew Member
posted in General discussion
Can Dyson please create a diffuser attachment for the air wrap!

I love my dyson airwrap but I really cant use it to just dry my hair because I have curly hair. I would love for dyson to create a diffuser attachment.

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J
9 months ago
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tanveer14141New Member
asked in General discussion
Dyson cable tangled and won't swivel - any solutions?

My dyson airwrap was purchased 2 years ago and over time it has been a bit tangled. The worst of it is that now the end of the wire doesn’t swivel while I am using the airwrap. I need to manually twist it around in order to use it. Has anyone else experienced this and know of a solution?

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9 months ago
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