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General discussion

Got a general query about your Dyson corded upright or cylinder vacuum? Get an answer from the Dyson Community here.

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170 Posts

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jimj40Rookie Member

asked in General discussion

Where can I buy am Upright Vacuum Cleaner in the EU?

I’m trying to find out where I can buy an upright corded vacuum in the EU. I live in Bulgaria but can have it shipped to an address in Germany if that makes things easier.My trust old Dyson is on its way out, and I really want another Dyson to replace it…Thanks in advance.(Moderation Edit - Tags Added/Title Updated)

1 year ago

Ben7974Rookie Member

posted in General discussion

DCO4 Belts - Feedback / Suggestion

Hi. I have a DC04 Dyson & the belts I find difficult to fit and last very long, lately. Just wonder if theres another belt that maybe 1-2 inches longer from another Dyson model, that I could use on my DC04, that I can fit easier? I know the belt has to be some what taut to function, but I find in fitting a belt for a DC04, very difficult, almost to point, they break. So a slightly longer belt would be advantageous. Any advice would be appreciated. Yours sincerely, Benoit

1 year ago

DBalemiNew Member

posted in General discussion

V10 cordless - Low runtime and lack of Power - Any suggestions?

I see the other person saying their V10 was useless was closed to comments, not very helpful Dyson, if there is a problem. My V10 cost $1000, only operated for 10-15 minutes before battery died- i tried turning down power, then it wouldn’t pick up properly, still only did ten minute vacs ,it got worse, only lasting 5-10 minutes, so i complained and got a new battery-was told never hang it up on wall charger while warm, exactly same, lasted 10-15 minutes. Now with battery light saying fully charged, it only goes for 10 Seconds, and can’t be used at all,LESS THAN 2YRS OLD. NOT HAPPY,VERY EXPENSIVE USELESS PIECE OF EQUIPMENT.WOULD NEVER RECOMMEND

1 year ago

PowellajNew Member

asked in General discussion

Dyson Animal replacement motor head deal - advertising a replacement motor head in the box.

So I’ve just bought the Dyson Animal. I was going to buy the Dyson Animal original for £230. But noticed the next offer up included a replacement Motörhead and a few other accessories for £279. It said these were included in the box. So I bought the £279 bundle. I’ve opened it and the only motor head in there is the one needed for the hoover to work. Not an additional / replacement one. I called them to ask if it was coming later and they said no, you’ll get it when your original Motörhead breaks. well to me that is a miss sell. I was expecting a physical product. It says a replacement is included in the box. By not sending it they have basically taken extra money from met without sending the goods. No where online does it say we will give you a replacement Motörhead if / when your other one breaks. It isn’t even in writing anywhere so there is no guarantee they will honour their wordhas anyone else had this problem? I just want them to send what I bought. how did you resolve it?

1 year ago

melmoreRookie Member

asked in General discussion

Upright DC25 Metal Spring Stuck in Ball

There is a metal spring see attached picture that won’t release. Any ideas of how to fix this?

1 year ago

RosebaywillowherbNew Member

asked in General discussion

Dyson Ball Animal leaving lines behind brush head

Anyone else had this problem and if so how did you resolve it. When vacuuming I notice there are lines of dust/dirt deposited on the carpet behind the brush head, usually when changing direction. From memory this has been the case since day one and despite trying all the usual things like cleaning filters and checking for blockages I can’t stop it. Have a look at the attached pics and if you recognise the problem and have a solution please let me know.Thanks

1 year ago

Birdie ownerNew Member

posted in General discussion

Dyson Big Ball animal and allergy vacuum issues

I purchased my dyson big ball animal and allergy vacuum cleaner a few years ago. My home is carpeted throughout and I have birds. This vacuum has several issues I wish I had known about before I purchased it becasue I would not have purchased it. I have severe allergies by the way which was part of my decision to purchase this item. First off, I am old. The vacuum is very heavy and difficult to maneuver for an old lady with arthritis. Second, I really liked the idea of not having to change the filter in the ball. What isn’t mentioned is there is a filter in the plastic bin that holds the stuff you vacuum in. The dyson has great suction and I usually end up with a lot of dust in the bin. However, the vacuum clogs easily, and the little filter going around inside the bin fills with dust quickly, and then the vaccuum suction stops working. I vacuumed three rooms today, just lighly, and that darn filter kept clogging up. It is a pain to constantly have to dismantle the bin not only

1 year ago

Penny DewNovice Member

posted in General discussion

The worst Machine ever - Feedback

This machine does have great suction, but that is all it has. The attachments are not user friendly, and it will NOT stand up on its own. Takes me about 15 tries to get it to stand upright by itself. This is REDICULOUS! It gets clogged and you have to tear it apart to reach anything. This machine was made by a man NO doubt.

1 year ago

andcroNovice Member

asked in General discussion

Dyson won't stand up because the wheels don't drop down - Any suggestions?

Usually when we've finished vacuuming we just stand the machine up and the wheels drop down, but it stopped doing this 2 days ago. I'm pretty handy and like to fix things when they break, so started looking in to the problem. I removed the cover over the filter and motor to get a better view. On operating the mechanism I could see a clear plastic "cog" that had a piece broken off it. I can probably glue this back together but it won't last very long so is like to buy a new one - but I can't see they part listed anywhere.Can anybody advise on how I can buy this part?

1 year ago

rexNew Member

asked in General discussion

Cordless DC16 - Trigger lock

Does anyone know of a trigger lock that will fit the dc 16 animal.? (Moderation Edit - Tags Added/Category Updated)

1 year ago

csquared4usRookie Member

asked in General discussion

Animal 2 - cord hook for handle

The cord hook is on the wand. However the length of the wand is cumbersome, for example makes it impossible to vacuum stairs. Is there a part that can be connected to the handle to hold the cord? Some pictures seem to show a cord hook on the handle. Help before I break my neck tripping over the cord that cannot be securely stored.

1 year ago

Llion1981Rookie Member

asked in General discussion

Dyson Upright - Wand coming away from handle - Suggestions?

New animal ball multi floor corded. Just setting it up. Everything seems to click into place. However, when manoeuvring the vacuum backwards.

1 year ago

jotsuiNovice Member

posted in General discussion

DC20 broken contact head replacement 904486-20

I am not having any luck finding a replacement contact head for my DC20 stowaway and the machine works perfectly well having replaced a few other parts. Can anyone help me with finding a replacement as i am reluctant to dispose of a perfectly working vacuum cleaner.

1 year ago

ConniedRookie Member

asked in General discussion

DC Allergy stowaway Main Head replacement - Where to purchase?

Does anyone know where to source the main head of the Dyson DC20 Allery Stowaway ?Appreciate any help in locating one thanks

1 year ago

Barney50New Member

asked in General discussion

DC19 Dust is collecting at the filter and not going to the bin

Have replaced the filter but when in use all the dust and debris is collecting at the filter and it soon loses suction.

1 year ago

Vac2023Novice Member

asked in General discussion

Sulphur Smell - Vacuum issue

Hi, does anyone have any suggestions of what would suddenly be causing a strong sulphur/electrical fire type of smell in a Dyson DC54 vac? Thanks

1 year ago

SJFRookie Member

posted in General discussion

Dyson DC25 Tool Clip - Fitting

Hi, I don’t even know what this part is called, but in the holder for the brush head on the side of my DC25 Animal, there is a spring clip of sorts to hold it in place. I accidentally popped it out and I can’t work out how it fits back in! I’ve attached some photos and is someone could enlighten me I’d be most grateful. I’ve attached photos.(Moderation Edit - Tags Added/Converted to Conversation)

1 year ago

AnyssaNew Member

asked in General discussion

Hair straightener charging issues - Out of Warranty Repair

My straightener can’t keep a charge. It shuts off on hybrid mode after 45 sec despite being fully charged. When the cord is attached, it will stay on for the same amount of time, then turn back on, heat up again, and the cycle will continue. The time it works has continued to become less and less. I purchased the item 3 yrs ago, but it’s been giving me these issues for the past year. I finally called today, and was initially told I would have to drive it into a service center, even if it was under warranty, for it to be looked at bc it is likely the motor. I called back, and was told they only will receive the item by mail if under warrantee, otherwise you need to physically take the item to a service center for it to be assessed. Needless to say, I don’t live nearby - I live 6 hrs away. So I was basically told I can’t have the item fixed. This makes no sense to me. Online it says to call customer service for info on where to send items that aren’t working. Has anyone else been told yo

1 year ago

kbigheadsamNew Member

asked in General discussion

Tracking - How do I locate my vacuum order?

i had an issue with my dyson ball2, which is still under warranty. i called Dyson and they made it very easy to return my unit by dropping it off for Pack and Ship service at the UPS store. my unit was delivered a couple of days later to Dyson, and on March 3rd i got an email that my repair was completed, and it was on its way back to me… they even gave me the tracking number to follow the return.. it has been all downhill from there. it has been 7 days, and i still dont have my vacuum back! the tracking number they gave me still says “ a shipping label has been created”… no progress on the return. Calling customer service is a joke, they refuse to give me an answer as to where my vacuum even is… telling me they understand my frustration is even MORE FRUSTRATING! just tell me where my unit is…. I can tell you, this is the last Dyson product i will ever purchase… im heading to the store right now to buy a replacement… the service center can keep my Dyson! 😡

1 year ago

david clancyNew Member

asked in General discussion

Dyson DC50 replacement motor head.

Hi, we have a DC50 animal ball upright. The brushes will not spin so I assume the motor may be at fault.I have had a look online and seen a complect head replacement for sale. I need to check that this will fit our appliance. The picture of the head looks a little different than the one on ours. We moved over to New Zealand a few years ago, so my question is will this one fit. Photos attached. Thanks.replacement head old head(Moderation Edit - Tags Added)

1 year ago

FinelsNovice Member

asked in General discussion

DC33 - Dust collection in the Dust Bin

Wondering why all the dust etc, accumulates up one side of the dust bin? (Moderation Edit - Tags added/Moved to new Category)

1 year ago

D JarmanRookie Member

asked in General discussion

DC39 - Replacement Motor (where to buy)

The motor on my DC39 has burnt out and I want to replace it. The part number is YDK YV-16K24FA 2J10 but the only motors I can find so far have the part number YDK YV-16K23FA 9CS15. Will that model work in my DC39 satisfactorily, or can anyone recommend a source of the correct model? I live in France so an EU source would be preferable, but a UK source would be feasible.

1 year ago

Cecet1107New Member

asked in General discussion

Dc17 cleaning wand - Where to buy replacements

I have a dc17 animal vacuum I purvis many years ago that is still working great, the only problem is the red tip on the cleaning wand has gone missing. Any ideas on how to using my tools with the cleaning wand or where I can find such a specific part?

1 year ago

Soccermomx1Rookie Member

asked in General discussion

Advice WANTED - I have a 12 + year old Dyson, should I repair or replace??

Lose of suction, took apart to clean and inspect found the internal hose within the ball showed 3 cracks in the small amount that is visible. You can only see once machine is turned over. My Dyson is 12 plus yrs old. I can not fix problem by myself so would need to find a service place or send back. Is it worth to get fixed? Or should I just buy a new one? I’m concerned if I get it fixed will I continue to need replacement because of age of machine? Any insight would be very welcomed, thank you, soccermom⚽️ (Moderation edit - Title Updated/Tags Added)

1 year ago

twodown02Rookie Member

asked in General discussion

Dyson Cinetic Bin - Bleed valve/ suction port

I acquired Corded Cinetic Big Ball Vacuum. On Canister assembly at top there is a “port” which when running I can feel suction at.What is purpose of that port, is it just an air intake and should I hear noise (suction noise) at that port? Pretty sure vacuum is operating properly but just not certain

1 year ago

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