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General discussion

Got a general query about your Dyson corded upright or cylinder vacuum? Get an answer from the Dyson Community here.

189 Posts
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189 Posts

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BevNew Member

asked in General discussion

DC50 loss of suction - Any Suggestions?

Hey everyone my DC 50 has suddenly lost full suction, no blockage anywhere!any ideas?bevx

86572

1 year ago

Rajahope1New Member

posted in General discussion

DC25 replacement - Suggested Cordless Machine?

My 13 year old DC25 needs to be replaced. I tried a newer Dyson, but was really disappointed. The wand handle was difficult to slide in and out and cumbersome to use. I missed the foot pedal and found that the vacuum often tipped over or “unlocked” when I was trying to tip it up and push it across the floor. I looked at a few cordless Dysons, but definitely don’t want to have to change the brush head when I switch from hardwood to carpet. Any suggestions?

502

1 year ago

schmittcpNew Member

asked in General discussion

Animal 3 - Wand stuck in upright position

I own a dyson ball animal 3 extra upright vacuum cleaner (U1J-US-PNB0130A), less than one year old. It was working fine, but the other day it became stuck in the upright position. I checked the entire length of the hose and there is nothing blocking the hose. Nothing else I found on youtube or other web searches have helped. Are there any ideas of how to fix this? If not, where can I return it to be fixed? I am in Pittsboro, NC and there are no Dyson stores nearby from what I can tell. Thanks

45621

1 year ago

sabastian44Rookie Member

asked in General discussion

The dc40 is struggles to move on carpet - Suggestions?

HiThis is new problem. suction force powerful. dyson struggles to move on carpet. any fix?did online fault finding…. no help

11118

1 year ago

MoiraRookie Member

posted in General discussion

Dyson Animal Ball - Handle attached incorrectly - Help!

I've stuck the handle on the wrong end of the wand and I cat remove it, is there anyone with any great ideas ?

5123

1 year ago

amberandgreenNew Member

asked in General discussion

Dyson light ball Internal hose unclips all the time - Suggestions?

I have the light ball, When moving the ball from storage to cleaning carpets there was a loss of suctionFollowed the steps on Dyson to solve the problem and noticed that the Internal hose comes unclipped when the machine is raised or lowered Is the hose faulty ?

3913

1 year ago

Loccy23New Member

asked in General discussion

Dyson DC55 Cleaner Head Stopping - How to Fix?

Hi my dc 55 head keeps stop starting what could cause this also I have a spare dc 40 would that head fits

822

1 year ago

cmrhoNew Member

asked in General discussion

UP13 motor emits ionized air smell - Suggestions?

Hi. Our vacuum is less than a year old. It has recently been emitting a smell similar to ionized air. I thought it might be the belt, so disassembled the unit to remove the motor assembly. Upon powering, I've confirmed the smell is coming from the motor unit. It doesn't smell like burning rubber, and the axles are spinning normally. Observationally, there appears to be quite a bit out arcing between the motor brushes. Does anyone have any experience with this issue?

1081

1 year ago

MikeANovice Member

asked in General discussion

Dyson Baby DC22 - Replacement floor tool - Where to buy?

Hi All,Does anyone know where I can get a replacement floor tool for a Baby DC22? Most places I've looked at say it is discontinued!Thanks in advance, Mike. (Moderation Edit - Converted to Question)

575

1 year ago

Chris1963New Member

asked in General discussion

Faulty Brush on my dyson ball - Ideas?

Just received my Dyson ball this evening, I assembled as instruction show and video.when turning it on and tilting it the brush head will not move, I have pressed the brush rotation button on and off. Powered on and off but still it does not move! I have disconnected the head and reconnected it a couple of times, incase it was not connected properly. Still nothing when the hoover is switched on. Is there anything I’m missing? Or is it faulty?

371

1 year ago

rdberry1948Rookie Member

asked in General discussion

Dyson DC41 will not steer easily - Suggestions?

My DC41 became difficult to steer when using today. When turned over, the non-filter ball segment makes a grinding noise. Can I do anything with it (trained RAF A Tech vintage 68)? TIA

903

1 year ago

Claire DaviesNew Member

asked in General discussion

Hose Screw - Replacement part?

I have lost somehow the tiny screw that holds the hose in place on my DC55 upright. Can anyone advise please what size or can I order from Dyson? Many thanks 😊

872

1 year ago

msms10025New Member

asked in General discussion

Product Suggestion - More imagination please

Maybe a little bit more imagination and innovation - for example a device that will wind the plug cord of vacuum cleaners such as with a wheel handle that can be reached when a person is stood in an upright position ? I look forward to any reply.

531

1 year ago

DysoonNovice Member

asked in General discussion

Dyson Animal - top yellow flap detaches? Can I fix?

On the very top of handle - is a yellow open/ closing flap that has come adrift ( no broken part or fixing )two little raised points internally for flap to fit on to but somehow they are not clipping on or slotting in .please help your fellow user or I will Dy soon

4536

1 year ago

fjake9364New Member

asked in General discussion

Dyson Upright power switch failing to turn on/off - Help?

The on and off switch on my Dyson Ball Animal 2 Total Clean you have to quick flick back of switch, sometimes several times to get it to start

40472

1 year ago

Robt14Rookie Member

asked in General discussion

Help my DC25 brush bar isn't spinning - Any suggestions?

I’m hoping someone can help.I have a D25 and the brush bar has stopped spinning. What actually happens is that when I turn the Dyson on the brush bar spins momentarily before stopping. I have looked at the videos online, removed the brush-bar and thoroughly cleaned it. So am confident that isn’t the issue. The fact it spins momentarily (with associated sound) suggests that it wouldn’t be a motor problem.Can anyone suggest what the issue might be and how to solve it please?

5934

1 year ago

up4danceRookie Member

asked in General discussion

Identify Upright Ball Vacuum this powerhead belongs to - Anyone?

974

1 year ago

Riya153New Member

asked in General discussion

Dyson Purifier - Helping with Dust Mites - Recommendation

Hi,I am new to this community. I am looking to buy a purifier for my son as he has been recently diagnosed with dust mite allergy! He coughs non stop at night and none of us are able to sleep. Im trying to keep the bedding and room as clean as possible but it doesnt look like its enough to stop him from coughing at night. Im looking for a purifier. I have read through a lot of reviews but no one seems to have mentioned anything about dust mites! Does anyone have dust mite allergy and which purifier would help me tackle this issue? Any advice would be great! Thanks in advance

25011

1 year ago

Emma OidovNew Member

asked in General discussion

Anyone know if I can get a replacement Pneumatic head for my Dyson big ball multi floor 2 model?

Hi all, I have Dyson big ball multi floor 2 model. I don't like the pneumatick head and would like to buy normal flat or turbo head. Any suggestion?

2637

1 year ago

jimj40Rookie Member

asked in General discussion

Where can I buy am Upright Vacuum Cleaner in the EU?

I’m trying to find out where I can buy an upright corded vacuum in the EU. I live in Bulgaria but can have it shipped to an address in Germany if that makes things easier.My trust old Dyson is on its way out, and I really want another Dyson to replace it…Thanks in advance.(Moderation Edit - Tags Added/Title Updated)

1063

1 year ago

Ben7974Rookie Member

posted in General discussion

DCO4 Belts - Feedback / Suggestion

Hi. I have a DC04 Dyson & the belts I find difficult to fit and last very long, lately. Just wonder if theres another belt that maybe 1-2 inches longer from another Dyson model, that I could use on my DC04, that I can fit easier? I know the belt has to be some what taut to function, but I find in fitting a belt for a DC04, very difficult, almost to point, they break. So a slightly longer belt would be advantageous. Any advice would be appreciated. Yours sincerely, Benoit

594

1 year ago

DBalemiNew Member

posted in General discussion

V10 cordless - Low runtime and lack of Power - Any suggestions?

I see the other person saying their V10 was useless was closed to comments, not very helpful Dyson, if there is a problem. My V10 cost $1000, only operated for 10-15 minutes before battery died- i tried turning down power, then it wouldn’t pick up properly, still only did ten minute vacs ,it got worse, only lasting 5-10 minutes, so i complained and got a new battery-was told never hang it up on wall charger while warm, exactly same, lasted 10-15 minutes. Now with battery light saying fully charged, it only goes for 10 Seconds, and can’t be used at all,LESS THAN 2YRS OLD. NOT HAPPY,VERY EXPENSIVE USELESS PIECE OF EQUIPMENT.WOULD NEVER RECOMMEND

1710

1 year ago

PowellajNew Member

asked in General discussion

Dyson Animal replacement motor head deal - advertising a replacement motor head in the box.

So I’ve just bought the Dyson Animal. I was going to buy the Dyson Animal original for £230. But noticed the next offer up included a replacement Motörhead and a few other accessories for £279. It said these were included in the box. So I bought the £279 bundle. I’ve opened it and the only motor head in there is the one needed for the hoover to work. Not an additional / replacement one. I called them to ask if it was coming later and they said no, you’ll get it when your original Motörhead breaks. well to me that is a miss sell. I was expecting a physical product. It says a replacement is included in the box. By not sending it they have basically taken extra money from met without sending the goods. No where online does it say we will give you a replacement Motörhead if / when your other one breaks. It isn’t even in writing anywhere so there is no guarantee they will honour their wordhas anyone else had this problem? I just want them to send what I bought. how did you resolve it?

1531

1 year ago

melmoreRookie Member

asked in General discussion

Upright DC25 Metal Spring Stuck in Ball

There is a metal spring see attached picture that won’t release. Any ideas of how to fix this?

2354

1 year ago

RosebaywillowherbNew Member

asked in General discussion

Dyson Ball Animal leaving lines behind brush head

Anyone else had this problem and if so how did you resolve it. When vacuuming I notice there are lines of dust/dirt deposited on the carpet behind the brush head, usually when changing direction. From memory this has been the case since day one and despite trying all the usual things like cleaning filters and checking for blockages I can’t stop it. Have a look at the attached pics and if you recognise the problem and have a solution please let me know.Thanks

11693

1 year ago

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