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General discussion

Got a query that's pretty general about your Dyson hair care product? Get an answer from the Dyson Community here.

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303 Posts

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sobes74New Member

asked in General discussion

Straightening with hair dryer - Not keeping my hair straight. HELP

Hi - I have been using a GHD hairdryer for years and recently upgraded to the Dyson hairdryer. I have naturally curly hair and blow dry it straight but when using the Dyson (with smoothing nozzle), my hair starts off straight but within a few hours, it becomes wavy and if I sleep on it, the curls returns. With the GHD hairdryer, my hair stayed straight. I dont use any products, just a heat protecting spray. I’ve tried using the different heat and speed settings on the Dyson but nothing works. Not sure what I am doing wrong - is it because the Dyson uses less heat? Please help.Thanks

7 months ago

WhoCaresWhoIAmNew Member

posted in General discussion

Airwrap Accessories - Oval Brush needed!

Since I purchased the original Airwrap in 2018, I have been hoping for an OVAL brush attachment. I know manu others have been inquiring too. Any plans for this style attachment to become available? Especially need one that is sized for mid length hair rather than a very large brush that is too large like the original offered by a competitor.

7 months ago

720triciaRookie Member

asked in General discussion

Airstraight keeps resetting/turning off - Ideas? (Solved)

I bought an airstraight and used it for a week, absolutely loving it.,However, it started doing the following - I would use it for a few seconds and it would shut off and show the reset message. I’d power it back on, and the same thing would happen over and over no matter what other setting I chose. I called Support and had a video conference where the support tech watched me use the dryer. She said the machine was defective and to send it back which I did. I’m waiting for the new dryer to arrive.I decided I wanted a second backup airstraight as it sounded like it would be awhile until I got another one. I bought an open box model on ebay. Unbelievable, it arrived today and is doing the same thing. I’ve tried different outlets in the house. Are you kidding me? Could both be defective? Or am I doing something wrong. Any tips / help? I’m beyond frustrated. (Moderation Edit - Tags Added/Category Updated)

7 months ago

mgeller1Rookie Member

asked in General discussion

Air wrap - dual voltage (Rumour that they've released one)

I heard from a friend that Dyson recently released a dual voltage model of the airwrap. Is this true? I checked the website and cannot find information on voltage anywhere. If yes, this would be amazing since I live in Germany and will be moving back to the States soon. Would love a product that can be used in different countries.

7 months ago

mgeller1Rookie Member

asked in General discussion

Warranty claim for Dyson airwrap in Germany - Input reuqired

After less than one year of use, my Dyson airwrap stopped working. After inspecting the filters and doing all of the suggested troubleshooting it still won’t work. I am an American currently living in Germany and purchased an EU model in Germany. Initially I took steps to go through the German Dyson website to try to file a warranty claim and it’s proving to be impossible. They direct you to a WhatsApp link where it appears no one is actually monitoring it? I have tried to contact someone for a week and will on occasion get a one sentence response and nothing further. The only other option is to call customer help - which will be in German and that’s a language barrier for me. Has anyone else had this issue and been able to successfully resolve? (Moderation Edit - Tags Added/Converted to Question)

7 months ago

SteelboyRookie Member

asked in General discussion

Hair straightener - Broken open/close button - How to fix?

HiMy wife has a standard hair straightener, and the “chrome” plastic open/close button has broken, one of the legs has snapped which holds the button in place, I have looked at the Dyson spares list but does not show this as something Dyson sell?, has anyone else had this fail, if so were you able to find a replacement part?

7 months ago

kimsloweNew Member

posted in General discussion

Awful Customer Service - Feedback on recent experience (September 2023)

Sent back my hairdryer which was still under guarantee to Dyson for a repair to be told it had to be replaced and that I would have to pay £99 for a refurbished machine. I sent Dyson Customer Services proof of the warranty by WhatsApp 4 times (the only method of delivery they would accept) which was very difficult for me as I suffer from motor neurone disease. They dismissed my disability out of hand! I cannot understand why their customer services team cannot read the proof of guarantee I sent them. Very bizarre.All in all, I have found their customer services to be arrogant, ill informed and far too lazy to read the whole thread of a conversation. New comments to a conversation are responded to each time by someone different and they repeatedly ask for the same information to be sent before ignoring it.Has anyone else had problems with this horrible company?

8 months ago

Seamus DoreyNew Member

asked in General discussion

Identifying Counterfeit - Dyson Supersonic 'ditterent hair styles' counterfeit product

Hello there,I am guess, unfortunately, that I have purchased a counterfeit product as ‘different’ in ‘Engineered for different hair types’ is misspelt ‘different’ on the front of the box? I’ve also n noticed that on the side of the box under ‘Re-engineered Diffuser’ it says ‘...andlreduce fizz.’I thought it might be useful to share this info with others, as these are easy spots (although I missed them, but to be fair wasn’t looking for them).Thanks for any information.Regards,Seamus.

8 months ago

Hants1New Member

asked in General discussion

samiracarusoRookie Member

posted in General discussion

UK Airwrap in Italy and Spain - URGENT

Hello, I purchased an Airwrap a while back in the UK. I am now in holiday in Italy and brought it with me. I just assumed that I could use it with an adapter the way I use my phone charger, however upon attempting the adapter shut off few seconds after I turned on the Airwrap and hasn’t worked since, had to toss it.I can’t find a helpful answer online. I found this: https://support.dyson.com.au/supporthome.aspx/Hair-Care/Dyson-Airwrap-Styler/Dyson-Airwrap-Styler/310729-01/using-your-dyson-machine/how-to-use-your-appliance-abroad which states I should be able to use it since Italy and UK share the same V range. I contacted Dyson UK since they sold me the product to ask for advice and they told me since I am not in the UK at the moment that I should contact Dyson Italy for assistance and that they could potentially supply me with an airwrap with a EU plug. I contacted Dyson Italy and they were disgustingly rude and pretty plainly just said they cannot help me, I should not use an adaptor

8 months ago

LlcreswellNew Member

posted in General discussion

Product Suggestions - Bowl Diffuser

Dyson needs to create a descent diffuser for curly hair. The current one does not hold and lift hair. So tempted to switch to the shark just for the diffuser but I love the dryer.

8 months ago

A.D.Rookie Member

asked in General discussion

Which type of Airwrap should I buy?SPOTLIGHT

I'm buying an Airwrap as a birthday present for my mom. I would describe her hair as medium length. She has layers at the front probably from chin length to collarbone, but her hair is slightly longer at the back. When I read the descriptions of the normal and long versions of the Airwrap I wasn't sure which category she falls into? Would the normal version have a better chance of working on her hair? Thanks in advance!

8 months ago

KarenPottsNovice Member

asked in General discussion

What is the best way to contact Dyson - Corrale repair needed.

Can anyone help.. I have Coralle straighteners worth £400 which are still in warranty, however they don't work! Trying to contact Dyson is impossible.. the chat doesn't work, no phone lines and a WhatsApp service that isn't fit for purpose! Any suggestions?? I will need to buy a new pair which as a new mom is an expense I cant afford (Edited By Moderator - Title Updated/Tags Added)

9 months ago

JulieWRookie Member

asked in General discussion

I have the UK version of the Corrale Straighteners. Can I use them in the USA?

Can I use my UK-model Corrale straighteners in the USA? Are there any electrical current issues people are aware of? Given the straighteners have a Flight Safe mode, I assume they can be used in different electrical environments, but thought it best to check.

9 months ago

Amelia DunnNew Member

asked in General discussion

Coanda Hair Dryer for Dyson Airwrap - Out of stock - Suggestions?

Hey guys, I brought a second hand Dyson a few months ago but the girl had lost the Coanda drying attachment.I have frequently checked the Dyson parts on the website but they are always out of stock.I have contacted them and say said to wait but nothing has changed and it's been a while. Does anyone know where I could get this attachment from? Thanks heaps

9 months ago

angelagrayceNew Member

asked in General discussion

Supersonic Hairdryer doesnt work in the US

Hi there, I was gifted a brand new Supersonic hairdryer as a wedding gift while I was in India. However, I permanently live in the US and found that the plug and voltage do not work in the US. Is there any way I can do an exchange for one that is US compatible? I was really looking forward to getting this hair dryer and sad that I cannot use it at all. Any help would be appreciated!Thanks,Angela

9 months ago

shona1965Rookie Member

asked in General discussion

Does anyone know if A UK bought Airwrap will work in India? (Solved)

Does anyone know if Uk bought Airwrap will work in India?Many thanks

9 months ago

Clairebear1New Member

asked in General discussion

Which sized barrel to use for Dyson Airwrap - Recommendations welcome

I’m looking to purchase an Airwrap but unsure which sized barrel would be best suited to my thick shoulder length and naturally curly hair. What does everyone recommend? Thank you

9 months ago

KorzikanNew Member

asked in General discussion

Airwrap stopped working in use - Smoking and no power

Hi ,my air wrap stopped working as I was curling my hair and smoke started coming from the back of it, I was terrified!In have bought it a while ago and got rid of box packaging as I had no storage space left, is there anything can be done ,please.?🥺

9 months ago

UK2USNew Member

asked in General discussion

Dyson Airwrap or hairdryer (Supersonic)?

If I already own the air wrap is it worth buying tue hairdryer? The airwrap has a dryer but it isn’t that effective on my thick, coarse, hair. Is the dryer similar or is it more powerful?

9 months ago

PromakeupNew Member

posted in General discussion

Dear Dyson, we need a larger brush for the Airwrap, please!!

Dear Dyson-PLEASE make a larger round brush for the Airwrap!Those of us with long hair and thicker hair desperately need it- the Revlon One Step Volumizing dryer just can’t compare to what a Dyson dryer can do.Thank you in advance- I know it would be THE BEST volumizing, and smoothing brush ever!

9 months ago

dgianniniRookie Member

asked in General discussion

Is there a way to replace Airwrap Cord?

Dyson Sent me a replacement cord for my Dyson Airwrap but no instructions on how to replace it.There are no service centers in South Carolina where I live. Can’t find a how-to-video online. Has anyone replaced a cord and can advise me? (Moderation Edit - Tags Added/Category Updated)

9 months ago

sedova077Rookie Member

posted in General discussion

European Dyson in USA - What are my choices?

Hi! I’m moving to USA in 2 month and I have my Dyson Airwrap (bought in Italy last summer). I know that it won’t work there because of voltage difference. I’m wondering what should I do if I want to continue using Dyson. Is selling it here and buying again in USA the only option? Can I perhaps do an exchange from EU version to US version in official store in USA?

9 months ago

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