Hi All,

In one of our earlier content releases, we highlighted the expansion of our community homepage to include even more category areas. Adding Cordless vacuums, Corded vacuums, Hair care, Lighting and Hand dryers. 

To further support this expansion and that of our efforts to scale the Community, I am excited to say that we have published a host of bespoke Lighting specific content into our Knowledge Base.

New Content

Our Knowledge Base Lighting category is now live and includes two sub-categories, with supporting content.

Your machine and the Dyson App

1. Connecting your light
2. In app remote control
3. Scheduling your light
4. Setting your light's home location
5. Editing the light's room name
6. Viewing your light's Serial number
7. Viewing your light's Software information
8. The In-App lighting modes
9. 'Power Cycling/Restarting your light

Machine maintenance

1. Cleaning your Task light
2. Cleaning your Suspended light
3. Suspended Lighting - Compatible Dimmers

We’re super excited about the addition of this content and really believe it will help those using the Dyson Light to get the best out of their machine.

As always, if you have a suggestion for future content or just simply wish to provide feedback, feel free to create a question or conversation. The best place to do this in our Ask the Community forum.

Thanks,

Stuart

Hi All,

Since the last update, we’ve added several articles across our Community homepage and knowledge base.

Some of these articles have come about through the on-going discussion on the Community, while others focus on supporting our Hair care and Air treatment users with answer to our common question and sharing of key Tips.

New Articles:

Common questions

1. My Purifier Humidifier water tank level isn’t decreasing, what can I do?
2. Daylight mode - How does the local daylight tracking work?

Tips, Tutorials and How to:

1. Dyson Corrale straightener - Six tips to help maximise run time
2. Dyson Supersonic hair dryer - Key controls
3. Downloading the Dyson App
4. How to: Share posts to social media

That’s it! As always, if you have a suggestion for future content or just simply wish to provide feedback, feel free to create a question or conversation. The best place to do this in our Ask the Community forum.

Thanks,

Stuart

Hi All,

We’ve been busy since the last update and have a lot to share with you. 

We’ve not only posted articles across our Community homepage and knowledge base, but we’ve added a new and exciting sub category.

New Articles

Common questions :-

1. My Cordless vacuums brush bar isn't spinning, what can I do?
2. Dyson Corrale straightener - Do they automatically switch off?
3. Dyson Corrale straightener - Flight mode, how does it work?

Tips, Tutorials and How to :-

1. Tips to improve your home's air quality
2. Becoming a Community Superuser
3. How to use the Ambient Light Sensor on your Dyson light
4. How to use the movement sensor on your Dyson light

New sub category

Inside Dyson - An exciting look at how we work and play

1. Invention: A Life, by James Dyson.
2. The Dyson story: James Dyson speaks about our approach to engineering
3. Dyson studies the science of pet hair, and how to remove it.
4. See how Dyson headphones produce pure, clean audio
5. Dealing with household dust. How Dyson engineers tackle the invisible threats in our homes.

That’s it! As always, if you have a suggestion for future content or just simply wish to provide feedback, feel free to create a question or conversation. The best place to do this in our Ask the Community forum.

Thanks,

Stuart

Hi All,

We’ve been busy since the last update, sharing what we believe to be really rich, insightful articles.

This highlights not only tips for using and getting the best out of the machines, but a deeper look into the engineering around Robotics, and Wearable technology. 

New Articles

Tips, Tutorials and How to :-

1. Joining MyDyson and registering your machines
2. Keeping your vacuum performing at its best
3. How to clean the common areas of your house
   • How to clean the common areas of your house - How to clean your hallway
   • How to clean the common areas of your house - How to clean your staircase
   • How to clean the common areas of your house - How to clean your living room

Inside Dyson - An exciting look at how we work and play

1. The Dyson 360 Heurist robot vacuum cleaner learns and adapts to your home.
2. The engineering story behind the Dyson Corrale hair straightener's flexing plates
3. How the Dyson-engineered contact-free visor works
4. Inside the filtration system of Dyson's air-purifying headphones
5. Step inside Dyson's secret Robotics Lab

That’s it! As always, if you have a suggestion for future content or just simply wish to provide feedback, feel free to create a question or conversation. The best place to do this in our Ask the Community forum.

Thanks,

Stuart

Hi All,

The team and I have been flat out over the last month, Identify new and exciting content to bring into the Community. 

We’ve created articles to help answer some of our top questions, share advise on tackling pet allergies, how our air purifiers work and how to get the best out of styling with Dyson Hair care products. 

New Articles

Tips, Tutorials and How to :-

1. How to: Order spare parts and accessories
2. How to: Book a repair with Dyson
3. How to help take control of pet allergies
4. How do air purifiers work?
5. Winter Styling - Protect Your Hair with the Dyson Supersonic hair dryer
6. Dyson Supersonic hair dryer - How to pick the right hair dryer brush
7. 12 Dyson styling tips for the festive season

That’s it! As always, if you have a suggestion for future content or just simply wish to provide feedback, feel free to create a question or conversation. The best place to do this in our Ask the Community forum.

Thanks,

Stuart

Hi All, 

It has been a little over a month since the last update and we have a fair amount to share with you.

Alongside creating articles to help answer some of our top questions, sharing advise, best practices and key user generated content, we’ve released a new Knowledge Base category aimed to support those using the MyDyson web and app account.

New Articles

Tips, Tutorials, Common Questions, News and How to:

1. The Advent of a Healthy Home
2. Get the most out of your machine this festive season
3. Dyson Supersonic hair dryer - Hair Styling Tips for Men
4. My Cordless vacuum cleaner’s battery isn’t charging, what can I do?
5. Can I use my Cordless vacuum cleaner abroad/overseas?
6. Dyson Airwrap multi-styler - Can I use it abroad/overseas?
7. Community Newsletter - December 2022
8. Dyson Institute of Engineering and Technology 2022 Graduation Celebration
9. Jake Dyson reveals the next stage of Dyson’s £2.75bn five-year investment plan – machines that use software and connectivity to self-improve
10. How to: Check on the progress of a delivery

Spotlighted Articles

Key user generated content:

1. Models Comparisons - Dyson Cordless Vacuums V6 vs V7 vs V8 vs V10 vs V11 vs V15
2. Air Purifier filter change - We're so glad we did!
3. Understanding Battery Degradation

New category

A new category aimed at supporting users with common MyDyson account questions :

MyDyson Account

• How do I creating a MyDyson account and register a machine?
• My password link has expired, what do I do?
• How do I change my account's email address?

That’s it! As always, if you have a suggestion for future content or just simply wish to provide feedback, feel free to create a question or conversation. The best place to do this in our Ask the Community forum.

Thanks,

Stuart

Hi All, 

It has been a little over two months since the last update and we have a fair amount to cover.

Alongside creating articles answering some of our top questions, sharing best practices and spotlighting key user generated content, we’ve been busy identifying and releasing articles designed to help owners get the best out of their machines, understanding the accessories that come with them and fully utilise them around the home.

We’ve got even more of this to come, but now is a perfect opportunity to share what’s live to date:  

New Articles

Tips, Tutorials, Common Questions, News and How to:

1. Dyson Hyperdymium motors. The heart of Dyson machines
2. Cordless Vacuums: Fully-sealed advanced filtration explained
3. Can I submit/share my ideas on future technology with Dyson?
4. My robot vacuum cleaner has a blockage light, what does this mean?
5. How to: Remove household dust
6. How to: Maintain/Wash your cordless vacuum's filter(s)
7. How to: Clean carpets, remove stains and which accessories to use
8. How to: Clean hardwood floors, remove stains and which accessories to use
9. How to: Style your hair using either the hair dryer, straighteners or airwrap multi-styler
10. Dyson Airwrap multi-styler: How to curl your hair
11. Dyson Airwrap multi-styler: Unique features explained
12. Dyson Airwrap multi-styler: Understanding the attachment and accessories

Spotlighted Articles

Key user generated content:

1. Impressed with my Dyson upright DC40
2. Airwrap - Show me your Curls! PLEASE!
3. Thoughts on the pet grooming kit/tool?
4. Cordless V10 Dust Collection - Impressive
5. Cordless vacuum - Cold weather operation
6. Airwrap Curling - Barrel Comparison Video!
7. Dyson new Supersonic Colour - I am in LOVE!
8. Dyson Flyaway attachment - Feedback wanted!
9. How do I use the Airwrap on my Frizzy/Curly hair?
10. Considering an upgrade to the Dyson Purifier Hot + Cool, any recommendation?

Recent Newsletters

1. Community Newsletter - January 2023
2. Community Newsletter - February 2023

That’s it! As always, if you have a suggestion for future content or just simply wish to provide feedback, feel free to create a question or conversation. The best place to do this in our Ask the Community forum.

Thanks,

Stuart

Hi All, 

It has been a little under two-months since I last shared an update; as always, we have a fair amount to highlight ! 

In additional to publishing our own ‘Support’ content, where we look to answer questions, share best practices and spotlight key content, we’ve created article specifically designed for Dyson two NEW product releases, the Dyson Headphone and Airstrait. 

Here’s a summery of everything we’ve shared: 

New Category

Headphones

Two NEW Community sections - For the discussion and sharing of product knowledge;

1. New Homepage Category - ‘Headphones’.
2. New Knowledge base Category - ‘Headphones’.

Eight NEW subcategories, individually designed to help onboard and support owners;

1. New Homepage subcategories;
   • General discussion - For general discussion and help.  
   • Setting up your headphones - For discussion and advice on pairing, connectivity, audio and purification.
   • Controlling your headphones - For discussion and advice with controlling the headphones audio settings, In-App features, manual controls, airflow and more.
   • Maintaining your headphones - For discussion and advice on general maintenance, including filter information, charging, general cleaning and more.
   • Air quality - For discussion and advice on the air quality settings, including the In-App graphs and airflow data.
2. New Knowledge base subcategories;
   • Your headphones and the Dyson App - To help owners become familiar with the Dyson App and help their onboarding experience.
   • Headphones maintenance - To help owners with key static content for cleaning, maintenance, charging and further support.
   • Common questions - To answer common questions around charging, usability and Voice Assistant. 

Airstrait

Three NEW articles - With the focus on styling and maintenance; 

1. Dyson Airstrait straightener - Styling 
2. Maintaining your Dyson Airstrait straightener
3. The Dyson Airstrait straightener: Wet and Dry styling modes

Amending five EXISTING articles, individually designed to help onboard and support owners;

1. Dyson Hair care: Getting started 
2. Understanding which Hair care machine I own
3. Hair care styling tips: straighteners, airwrap multi-styler and hair dryer
4. Dyson Airstrait straightener/Dyson Corrale straightener - Do they automatically switch off?
5. How to: Style your hair using either the hair dryer, straighteners or airwrap multi-styler

New Articles

Tips, Tutorials, Common Questions, and How to:

1. Dyson Airwrap multi-styler: How to curl your hair
2. Dyson Airwrap multi-styler: Unique features explained
3. Dyson Cordless vacuums: Getting to know the LCD screen
4. Dyson Airwrap multi-styler: Golden rules for curl retention
5. Allergy season: Seasonal allergy triggers and prevention tips
6. Dyson Supersonic hair dryer: Choosing the right brush for perfect drying

‘Getting Started’ content: 

1. Robot vacuums: Getting started
2. Dyson Hair care: Getting started
3. Dyson Cordless vacuums: Getting started
4. Dyson Corded vacuums: Understanding the tools and accessories
5. Dyson Cordless vacuums: Understanding the tools and accessories
6. Dyson Airwrap multi-styler: Understanding the attachment and accessories
7. Dyson Supersonic hair dryer: Understanding the attachment and accessories

Recent News/Newsletters

1. Meet the People of Dyson
2. Community News - We've expanded!
3. Community Newsletter - March 2023
4. Community Newsletter - April 2023

That’s it! As always, if you have a suggestion for future content or just simply wish to provide feedback, feel free to create a question or conversation. The best place to do this in our Ask the Community forum.

Thanks,

Stuart